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Public Tickets

Floor Featured Image Event GRidClosed General Help on the Theme   Updated June 27, 2022 at 6:20pm   5 Most recent comment from Alexandre Dubois:Hi, Which image are you trying to change exactly? Are talking about those images? Bouskila MistakeClosed General Help on the Theme   Updated June 21, 2022 at 12:43pm   4 Most recent comment from Max:No you can't. You can manage events only with our sonaar themes.  Samantha Scibetta Fave IconClosed General Help on the Theme   Updated June 17, 2022 at 7:35pm   2 Most recent comment from Alexandre Dubois:Hi Samantha, Please go to wp-admin>appearance>customize>site identity Floor How can I apply a dark overlay on the featured blog postsClosed General Help on the Theme   Updated June 13, 2022 at 4:08pm   2 Most recent comment from Max:Hi, This might be possible with custom CSS as we don't have a built in feature in our theme to do that automatically. However providing this kind of custom css is beyond the scope of our suppor ... Chris Ralles How can I disable the sticky player in Outlander theme?Closed General Help on the Theme   Updated June 10, 2022 at 6:49pm   14 Most recent comment from Alexandre Dubois:You are welcome Kevn Elib theme compatibilityClosed General Help on the Theme   Updated June 5, 2022 at 9:18pm   2 Most recent comment from Max:Hi, Unfortunately they current only work with Elementor. If other users ask for brizy, we will add it to our roadmap!  Shannon Plaquet shortcode for the_title?Closed General Help on the Theme   Updated June 3, 2022 at 5:29pm   2 Most recent comment from Alexandre Dubois:Hi Shannon, The BandInTown widget is not designed to be dynamic. I dont think you can use meta tag with elementor. The way to make element dynamic is available with elementor pro.Here a quick video w ... Debra Powell Once I get the templatesClosed General Help on the Theme   Updated June 2, 2022 at 6:26pm   2 Most recent comment from Alexandre Dubois:Hi Debra, Are you talking about Elementor Templates? Here the documentation about how to use them:https://sonaar.io/docs/how-to-install-the-elementor-templates-kit-by-sonaar Brian Campbell Unable to change theme colorClosed General Help on the Theme   Updated June 1, 2022 at 4:02pm   4 Most recent comment from Alexandre Dubois:Hi Brian,Please go to wp-admin>Essential Grid>Item Skin EditorEdit the "podcast skin"Select the button elementClick on the Style tabOpen the BG panelAnd change the Background colorSee here Debra Powell I purchased the same thems twice and I thought they where differentClosed General Help on the Theme   Updated June 1, 2022 at 3:05pm   3 Most recent comment from Debra Powell:Thank you so much for your help☺️ Floor Faster loadtime by deleting unused stuffClosed General Help on the Theme   Updated May 31, 2022 at 4:05pm   2 Most recent comment from Max:Hi,the audio player built-in with the theme cannot be deactivated im afraid.Please read this article about speed issues and optimizations. Floor The page refreshes when I don't want to be refreshedClosed General Help on the Theme   Updated May 31, 2022 at 2:41pm   2 Most recent comment from Alexandre Dubois:Hi Floor, We are going a bit beyond the scope of our support here. Maybe it is related to WP Rocket. The best way to know is to disable it. Adam printful not connecting to woocommerce apiClosed General Help on the Theme   Updated May 29, 2022 at 12:17pm   3 Most recent comment from Adam:seems it's a WooCommerce issue, not thinking a problem with the theme anymore. Have tried turning off every plug-in, theme change, rolling back to previous backups. The store is working again. Bu ... Kacper annoying margin that appearsClosed General Help on the Theme   Updated May 23, 2022 at 2:55pm   5 Most recent comment from Kacper:It works! Thank you Max!  Sterling Williams How do I reduce header menu breakpointClosed General Help on the Theme   Updated May 23, 2022 at 1:00pm   34 Most recent comment from Alexandre Dubois:Thanks Sterling,Have a nice day.