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Public Tickets

Fack It Worldwide Change Mobile MenuClosed General Help on the Theme   Updated July 4, 2022 at 8:23pm   7 Most recent comment from Fack It Worldwide:Amazing, thank you! Andrew Green CONTACTClosed General Help on the Theme   Updated July 4, 2022 at 1:40pm   2 Most recent comment from Max:Hi,You should be receiving the form by email. The contact form plugin you are using (Contact Form 7), does not keep the contact into the dashboard. If you want to do this, you will need another plugin ... Keith Lay Unable to Update - permissions problemClosed General Help on the Theme   Updated July 4, 2022 at 1:37pm   2 Most recent comment from Max:Hello Keith,Ive changed the folder permission and updated the plugin and WP version to 6.0 Greg License Key Not ActivatingClosed General Help on the Theme   Updated June 30, 2022 at 12:32am   2 Most recent comment from Max:HIPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. P ... Floor Featured Image Event GRidClosed General Help on the Theme   Updated June 27, 2022 at 6:20pm   5 Most recent comment from Alexandre Dubois:Hi, Which image are you trying to change exactly? Are talking about those images? Bouskila MistakeClosed General Help on the Theme   Updated June 21, 2022 at 12:43pm   4 Most recent comment from Max:No you can't. You can manage events only with our sonaar themes.  Samantha Scibetta Fave IconClosed General Help on the Theme   Updated June 17, 2022 at 7:35pm   2 Most recent comment from Alexandre Dubois:Hi Samantha, Please go to wp-admin>appearance>customize>site identity Floor How can I apply a dark overlay on the featured blog postsClosed General Help on the Theme   Updated June 13, 2022 at 4:08pm   2 Most recent comment from Max:Hi, This might be possible with custom CSS as we don't have a built in feature in our theme to do that automatically. However providing this kind of custom css is beyond the scope of our suppor ... Chris Ralles How can I disable the sticky player in Outlander theme?Closed General Help on the Theme   Updated June 10, 2022 at 6:49pm   14 Most recent comment from Alexandre Dubois:You are welcome Kevn Elib theme compatibilityClosed General Help on the Theme   Updated June 5, 2022 at 9:18pm   2 Most recent comment from Max:Hi, Unfortunately they current only work with Elementor. If other users ask for brizy, we will add it to our roadmap!  Shannon Plaquet shortcode for the_title?Closed General Help on the Theme   Updated June 3, 2022 at 5:29pm   2 Most recent comment from Alexandre Dubois:Hi Shannon, The BandInTown widget is not designed to be dynamic. I dont think you can use meta tag with elementor. The way to make element dynamic is available with elementor pro.Here a quick video w ... Debra Powell Once I get the templatesClosed General Help on the Theme   Updated June 2, 2022 at 6:26pm   2 Most recent comment from Alexandre Dubois:Hi Debra, Are you talking about Elementor Templates? Here the documentation about how to use them:https://sonaar.io/docs/how-to-install-the-elementor-templates-kit-by-sonaar Brian Campbell Unable to change theme colorClosed General Help on the Theme   Updated June 1, 2022 at 4:02pm   4 Most recent comment from Alexandre Dubois:Hi Brian,Please go to wp-admin>Essential Grid>Item Skin EditorEdit the "podcast skin"Select the button elementClick on the Style tabOpen the BG panelAnd change the Background colorSee here Debra Powell I purchased the same thems twice and I thought they where differentClosed General Help on the Theme   Updated June 1, 2022 at 3:05pm   3 Most recent comment from Debra Powell:Thank you so much for your help☺️ Floor Faster loadtime by deleting unused stuffClosed General Help on the Theme   Updated May 31, 2022 at 4:05pm   2 Most recent comment from Max:Hi,the audio player built-in with the theme cannot be deactivated im afraid.Please read this article about speed issues and optimizations.