Public Tickets
Monique
Download TrackingClosed
MP3 Audio Player Plugin
Updated June 22, 2023 at 1:39pm
4
Most recent comment from Max:Hi,We cannot pass personally identifiable info on Google Analytics. For this, you will need to develop a custom script. You need to be cautious because of privacy regulations like GDPR, CCPA, etc. Pa ...
Mekacher
MP3 Player IssueClosed
MP3 Audio Player Plugin
Updated June 22, 2023 at 1:25pm
6
Most recent comment from Max:Hi,Which particular settings are you looking for ? The player can be customized in many ways. you can experiment with the settings to find the best fit for you. In addition, we do have an addon to im ...
Steven
change position of sticky playerClosed
MP3 Audio Player Plugin
Updated June 21, 2023 at 4:11pm
2
Most recent comment from Max:Hi,the bottom sticky player is not designed to be used with another sticky fixed element (such as your menu), at the bottom. To personalize the sticky to suits your need, you will need to do custom CS ...
Warren
PlayerClosed
MP3 Audio Player Plugin
Updated June 17, 2023 at 3:03pm
2
Most recent comment from Max:It looks like a JavaScript conflict with another of your plugins
Could you try something for me? Please deactivate all your plugins except our plugins then see if the issue persists. If not, please re ...
Andrew Martinez
Player doesnt playClosed
MP3 Audio Player Plugin
Updated June 17, 2023 at 3:02pm
2
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Perhaps try to clear your browser ...
Sam
CTA Button Not Showing Up with Shortcode PlayerClosed
MP3 Audio Player Plugin
Updated June 16, 2023 at 4:20pm
9
Most recent comment from Sam:Great, thanks for working that out.
Claus-Dieter Jassharan
Chapters and TimestampClosed
MP3 Audio Player Plugin
Updated June 16, 2023 at 2:15pm
2
Most recent comment from Max:See documentation here https://sonaar.io/docs/add-audio-player-with-shortcode/#h-chapters-textual-play-shortcode
mike
progress bar not showing on widgetClosed
MP3 Audio Player Plugin
Updated June 16, 2023 at 2:26am
3
Most recent comment from mike:You're right. I delted my "album" CPT and created a new CPT for my albums called "music-album"That seem to do the trick.thanks for your help!
Billy Roberson
Optional TagsClosed
MP3 Audio Player Plugin
Updated June 14, 2023 at 2:40pm
16
Most recent comment from Billy Roberson:Excellent—thank you Max! I will try adding the BPM field later today. BTW, I was able to start adding tags as well…working great now. Will also try to manually delete those orphan songs as we ...
Jean-François
Installing MP3 Audio Player ProClosed
MP3 Audio Player Plugin
Updated June 12, 2023 at 2:21pm
3
Most recent comment from Max:Hi JF,good job for activating the features. Actually, you just had to activate the Flex Containers to make the templates import seamlessly.We have also updated our documentation according to your inp ...
Ariful
Views CountClosed
MP3 Audio Player Plugin
Updated June 12, 2023 at 1:45pm
2
Most recent comment from Max:Hi,
Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment.
On my end, I tagged this ticket as a feature request so that our development team can ...
Nicholas Griffin
Accessing API data for Downloads/StreamsClosed
MP3 Audio Player Plugin
Updated June 9, 2023 at 12:52pm
4
Most recent comment from Max:Yes
Jacques Siboni
No display of tracksClosed
MP3 Audio Player Plugin
Updated June 8, 2023 at 4:40pm
2
Most recent comment from Max:Hi Jacques,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
mike
Importing TemplatesClosed
MP3 Audio Player Plugin
Updated June 8, 2023 at 12:22am
2
Most recent comment from Max:Hi, You need to enable Flex container first. Go to wp-admin > Elementor > Settings > Advanced and activate Flex Container. Once it's activated, it will work.
Rixer Records
Limit Per PageClosed
MP3 Audio Player Plugin
Updated June 7, 2023 at 4:05am
9
Most recent comment from Max:You are welcome