Public Tickets
Victor-Emanuel SMEU
MP3 PLugin Pro Version doesn't work !Closed
MP3 Audio Player Plugin
Updated March 29, 2021 at 4:30pm
10
Most recent comment from Max:It was a glitch in our script which prevent the plugin loading correctly on non-elementor version
Dan
auto-repeat a playlistClosed
MP3 Audio Player Plugin
Updated March 29, 2021 at 4:28pm
3
Most recent comment from Alexandre Dubois:Hi Dan, I m glad the auto repeat works well now for you. We have reproduced on our side the issue you had and it will be fixed in the next plugin update.
Marti
Trigger player from clickClosed
MP3 Audio Player Plugin
Updated March 29, 2021 at 1:55pm
17
Most recent comment from Max:Bonjour,1. Malheureusement, je ne crois pas que iOS vont fournir de fix car c'est maintenant devenu une politique de navigateur. vous ne pouvez plus faire jouer automatiquement de l'audio (o ...
Anna
Playlist not visible! Please help ASAPClosed
MP3 Audio Player Plugin
Updated March 29, 2021 at 1:43pm
3
Most recent comment from Max:Hello Anna,
You must update pro plugin to version 2.3 as well.Please read this article about how to update your plugin: https://sonaar.ticksy.com/article/17018/
Kenneth Reid
re-installClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 9:08pm
2
Most recent comment from Max:Hi Kenneth,I've setup a tutorial on how to use mp3s on your site. see article here: https://sonaar.ticksy.com/article/12401To manage your menu items, go to wp-admin > appearance > menuTo edit y ...
Carson
CORS Problem With Wordpress MultisiteClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 6:03pm
3
Most recent comment from Max:Hi, I think the best person in place to help you in this matter is your webhosting or the people that manage your server since cors policy is a server security assets.
Carson
Replacing Post Links with Play FunctionClosed
MP3 Audio Player Plugin
Updated March 24, 2021 at 6:01pm
14
Most recent comment from Max:The Track Links are displayed beside each tracks. The album links are displayed only below playlist if external links options/attribute is enabled.
Betaille
mp3 encoded source codeClosed
MP3 Audio Player Plugin
Updated March 23, 2021 at 2:35pm
2
Most recent comment from Max:Hi,every element, assets or media that is being displayed or played in a web browser will always be reachable by any tech-savvy user.Even YouTube videos can be downloaded on computer by any users.
Vasiliy
Shop woocommerce pageClosed
MP3 Audio Player Plugin
Updated March 23, 2021 at 1:26pm
14
Most recent comment from Max:Hi,The IronTemplates themes (We are the makers of these themes as well) are not compatible with the stand-alone player.1) The stand-alone player offer a continuous playback functionality, but it will ...
Robert
Shuffle Mode Not WorkingClosed
MP3 Audio Player Plugin
Updated March 22, 2021 at 8:22pm
4
Most recent comment from Alexandre Dubois:Hello Robert, Do you expect to see the track list here to be mixed ? The shuffle mode doesnt mix the track list display. The track order here will be the same with or without the shuffle mode enable. ...
Bernhard van Hsm
Unintended auto-start of playlistClosed
MP3 Audio Player Plugin
Updated March 22, 2021 at 3:19pm
2
Most recent comment from Alexandre Dubois:Hello Bernhard, Are you able to provide a login credential?
Vasiliy
The player does not play when switching pagesClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 6:32pm
5
Most recent comment from Vasiliy:Please excuse me! I'm confused, I don't use this plugin! It's all right now. Thank you for your help!
stuartmclachlan
AnalyticsClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 5:59pm
5
Most recent comment from stuartmclachlan:Hi Max,It's now working properly, so you can close the ticket. Thanks for your assistance.Regards,Stuart
bill
cancel and get refundClosed
MP3 Audio Player Plugin
Updated March 19, 2021 at 1:27pm
2
Most recent comment from Max:Hello Bill,Sure I can refund, but what is not working exactly?
Sebastian Lilienthal
left alignedClosed
MP3 Audio Player Plugin
Updated March 18, 2021 at 1:28pm
2
Most recent comment from Max:Hello Sebastian,Where can I locate the player on your website so I can better assist you? I cant seem to locate it