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Public Tickets

Devin Streeter Cant access all themesClosed Get Started with the Theme   Updated February 23, 2022 at 1:40pm   9 Most recent comment from Max:Alright, I have refunded you the MP3 Audio Player Pro plugin.For the access to the theme, I see you have already imported Moonlight ? Everything works?You can learn more about our theme and watch vi ... Ben Secure my MP3 filesClosed MP3 Audio Player Plugin   Updated February 21, 2022 at 9:43pm   3 Most recent comment from Ben:Awesome, thanks! Jonathan Rojas Logos on Mobile MenuClosed General Help on the Theme   Updated February 21, 2022 at 3:44pm   8 Most recent comment from Alexandre Dubois:Hi Samy, Please open a support ticket and provide a login credential to the wp-admin. I will take a look. francois discounetteClosed General Help on the Theme   Updated February 20, 2022 at 11:07pm   2 Most recent comment from Max:Please read this article : https://sonaar.ticksy.com/article/13832/ Jesse Pre Sale QuestionClosed MP3 Audio Player Plugin   Updated February 20, 2022 at 6:12pm   2 Most recent comment from Max:Yes it should work. If you have issue, let me know  Rommil Santiago Play time analyticsClosed MP3 Audio Player Plugin   Updated February 18, 2022 at 10:23pm   3 Most recent comment from Rommil Santiago:That would be outstanding! Jesse Giddens Theme Installation ErrorClosed Troubleshooting the Theme   Updated February 18, 2022 at 2:44pm   2 Most recent comment from Max:Hi there,Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be f ... Ben Selling musicClosed MP3 Audio Player Plugin   Updated February 18, 2022 at 2:30am   5 Most recent comment from Ben:Ah, Woo Commerce is activated and now product is an option. Ben Elementior theme addons not importingingClosed Troubleshooting the Theme   Updated February 17, 2022 at 5:14pm   13 Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you Jarno Warning: Undefined array keyClosed MP3 Audio Player Plugin   Updated February 17, 2022 at 2:52pm   2 Most recent comment from Max:I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you. Also could you please provide me acc ... James Redus I dont think I have the correct Theme I paid forClosed Get Started with the Theme   Updated February 16, 2022 at 7:54pm   2 Most recent comment from Max:Hi,Please watch the very 2 first video tutorial on how to install the theme and how to import your first theme demo: https://sonaar.io/video-tutorials/ Nancy Timper Plugin ConflictClosed MP3 Audio Player Plugin   Updated February 16, 2022 at 4:47pm   5 Most recent comment from Nancy Timper:Fantastic! Thanks.  I never really understood that setting.Yippee!Nancy Scott StatisticsClosed MP3 Audio Player Plugin   Updated February 16, 2022 at 4:39pm   10 Most recent comment from Max:im pretty sure the pro plugin is not activated correctly. Also, make sure you see the same version number than in our screenshot: https://d.pr/i/6RjwKXIf you don't want to provide access, I can ... salim Sound sticky player overlap each otherClosed MP3 Audio Player Plugin   Updated February 16, 2022 at 12:57pm   2 Most recent comment from salim:Seems to be caching issues.You can mark it as resolved ! Ronnie Jones Elementor Templates will not installClosed MP3 Audio Player Plugin   Updated February 16, 2022 at 3:41am   19 Most recent comment from Max:@ben please open a new ticket for this.