Public Tickets
Jonathan Rojas
Logos on Mobile MenuClosed
General Help on the Theme
Updated February 21, 2022 at 3:44pm
8
Most recent comment from Alexandre Dubois:Hi Samy, Please open a support ticket and provide a login credential to the wp-admin. I will take a look.
francois
discounetteClosed
General Help on the Theme
Updated February 20, 2022 at 11:07pm
2
Most recent comment from Max:Please read this article : https://sonaar.ticksy.com/article/13832/
Jesse
Pre Sale QuestionClosed
MP3 Audio Player Plugin
Updated February 20, 2022 at 6:12pm
2
Most recent comment from Max:Yes it should work. If you have issue, let me know
Rommil Santiago
Play time analyticsClosed
MP3 Audio Player Plugin
Updated February 18, 2022 at 10:23pm
3
Most recent comment from Rommil Santiago:That would be outstanding!
Jesse Giddens
Theme Installation ErrorClosed
Troubleshooting the Theme
Updated February 18, 2022 at 2:44pm
2
Most recent comment from Max:Hi there,Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be f ...
Ben
Selling musicClosed
MP3 Audio Player Plugin
Updated February 18, 2022 at 2:30am
5
Most recent comment from Ben:Ah, Woo Commerce is activated and now product is an option.
Ben
Elementior theme addons not importingingClosed
Troubleshooting the Theme
Updated February 17, 2022 at 5:14pm
13
Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you
Jarno
Warning: Undefined array keyClosed
MP3 Audio Player Plugin
Updated February 17, 2022 at 2:52pm
2
Most recent comment from Max:I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you. Also could you please provide me acc ...
James Redus
I dont think I have the correct Theme I paid forClosed
Get Started with the Theme
Updated February 16, 2022 at 7:54pm
2
Most recent comment from Max:Hi,Please watch the very 2 first video tutorial on how to install the theme and how to import your first theme demo: https://sonaar.io/video-tutorials/
Nancy Timper
Plugin ConflictClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 4:47pm
5
Most recent comment from Nancy Timper:Fantastic! Thanks. I never really understood that setting.Yippee!Nancy
Scott
StatisticsClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 4:39pm
10
Most recent comment from Max:im pretty sure the pro plugin is not activated correctly. Also, make sure you see the same version number than in our screenshot: https://d.pr/i/6RjwKXIf you don't want to provide access, I can ...
salim
Sound sticky player overlap each otherClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 12:57pm
2
Most recent comment from salim:Seems to be caching issues.You can mark it as resolved !
Ronnie Jones
Elementor Templates will not installClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 3:41am
19
Most recent comment from Max:@ben please open a new ticket for this.
Tanesh Naidoo
CompatabilityClosed
MP3 Audio Player Plugin
Updated February 15, 2022 at 2:07pm
2
Most recent comment from Max:Hi,I never tested these plugins but I don't see why it would not work. If you see conflict, let me know
Giuseppe
How to make sonaar pro plugin the same as your website (Elementor)Closed
MP3 Audio Player Plugin
Updated February 15, 2022 at 2:07pm
4
Most recent comment from Max:You can display the sticky player automatically by going to wp-admin > mp3 player > settings > sticky player and select which playlist to display: https://d.pr/i/MkKq9sFor the initial volume, we don& ...