Public Tickets
Nicolas Piron
4.23 Upgrade issueClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:15pm
4
Most recent comment from Max:Hi,I'm not sure what happened exactly...Perhaps a server connection issue.
Leandro
Bug Report - Scheme_Typography class missingClosed
Troubleshooting the Theme
Updated March 28, 2022 at 9:10pm
2
Most recent comment from Max:Hi, This has been fixed in last theme update. Make sure to use Sonaar theme version. 4.23Please read this article about how to update your theme.
Buch
PlaylistsClosed
MP3 Audio Player Plugin
Updated March 28, 2022 at 5:42pm
2
Most recent comment from Alexandre Dubois:Hi, No, sonaar doesnt the option to let visitor create their own playlist
Drew Sebesteny
Upgrading to LifetimeClosed
Troubleshooting the Theme
Updated March 28, 2022 at 3:34pm
2
Most recent comment from Alexandre Dubois:Hi Drew, Do you still need our assistance?I m asking that because you told on messenger you have figured out.
Richard Zeier
modifying the track descriptionClosed
MP3 Audio Player Plugin
Updated March 28, 2022 at 1:49pm
2
Most recent comment from Alexandre Dubois:Hi, We cant customize the track description through elementor or with a shortcode parameter. This have to be done through the playlist post. See here Or through the media library See here
Deborah Jordan-Buriel
PluginsClosed
General Help on the Theme
Updated March 28, 2022 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hello Deborah,Slider Revolution is not required. You can remove it or any other plugins you dont use. About images imported with the demo content. Dont worry, they are not loaded if you dont use them ...
Raf Cardenas
Theme installation miss syle.css sheetClosed
Troubleshooting the Theme
Updated March 27, 2022 at 3:17pm
2
Most recent comment from Raf Cardenas:You can close this ticket, I saw the fix in the open public tickets.
Tech Nicely
customizing the playerClosed
Troubleshooting the Theme
Updated March 25, 2022 at 9:15pm
9
Most recent comment from Tech Nicely:ok great. ill give that a try
Brian Stephens
Hacked?Closed
Troubleshooting the Theme
Updated March 25, 2022 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Brian, You should contact your webhost provider to fix this. At least they can restore a backup. I have no clue about what happen hereIf you learn more about the situation, and you consider we hav ...
Loïd Saint-Val
Problème lecteur en bas de pageClosed
MP3 Audio Player Plugin
Updated March 25, 2022 at 2:15pm
8
Most recent comment from Alexandre Dubois:Bonjour, Vos plugins ne sont pas à jour. Avez-vous fait un retour en arrière de version.SVP faire la mise à jour des deux mp3 player by sonaar plugins
Gregor Fuchs
registrationClosed
MP3 Audio Player Plugin
Updated March 25, 2022 at 2:04pm
2
Most recent comment from Alexandre Dubois:Hi Gregor, Be sure the MP3 player pro plugin is installed and activated.You probably only have the free plugin version activated. If the pro version is already activated, please provide a login crede ...
Sebster
Documentation Loopholes...Closed
MP3 Audio Player Plugin
Updated March 25, 2022 at 1:48pm
2
Most recent comment from Alexandre Dubois:Hi Sebster, Players on this page https://sonaar.io/mp3-audio-player-pro/podcast-player-for-wordpress/examples/ are built through the elementor editor. Many style options as color, padding, font-siz ...
Jon Jackson
license activationClosed
Troubleshooting the Theme
Updated March 25, 2022 at 2:26am
3
Most recent comment from Jon Jackson:That did the trick. I update to version 4.23 and now there ere no errors.Thank you
Charity cox
Calendar issuesClosed
Troubleshooting the Theme
Updated March 24, 2022 at 2:33pm
2
Most recent comment from Max:Hi,When I try to check your website from the link you have provided, it says im not allowed to preview draft. see screenshot https://d.pr/i/oZ9EKG
Lauryn
Media upload error, Theme color errorClosed
Troubleshooting the Theme
Updated March 23, 2022 at 1:21pm
2
Most recent comment from Max:Hi,What is the image you are trying to upload? Is it a .jpg file ? how big is it?Could you please provide me access to your wp-admin and I will gladly check the issue you have.