Public Tickets
Kevin Espinosa
Pre-Purchase questionsClosed
Get Started with the Theme
Updated January 21, 2022 at 10:45pm
8
Most recent comment from Max:Yes they are all responsive and works with Woocommerce. However woocommerce is not compatible with AJAX page loading so continuous playback is disabled for Woocommerce pages.Check out MP3 Audio Player ...
Keith Lay
Site Down! "There has been a critical error..."Closed
Troubleshooting the Theme
Updated January 21, 2022 at 10:10pm
8
Most recent comment from Max:You are welcome!
Thomas
Plugin errorClosed
MP3 Audio Player Plugin
Updated January 21, 2022 at 5:45pm
2
Most recent comment from Max:I'm closing this ticket because we are already in touch on messenger. This will prevent confusion and duplication.
Linda Stiles
album image repeatClosed
Troubleshooting the Theme
Updated January 21, 2022 at 3:28pm
2
Most recent comment from Alexandre Dubois:Hi sorry for the wait, I have answered on this ticket https://sonaar.ticksy.com/ticket/2962521/
Kristof Gheyssens
V 3.1 on PHP8 download issueClosed
MP3 Audio Player Plugin
Updated January 21, 2022 at 1:23pm
5
Most recent comment from Kristof Gheyssens:Thank you for fixing this problem!
Paul Andrews
Essential GridClosed
Troubleshooting the Theme
Updated January 20, 2022 at 10:36pm
14
Most recent comment from Alexandre Dubois:Hello Paul,You need to have your own Essential Grid License to contact them
Ken
Refund - Accidentally bought wrong levelClosed
General Help on the Theme
Updated January 20, 2022 at 5:37pm
2
Most recent comment from Max:Hi Ken, I've just processed with the refund
Bahadır Guven
Settings won!t work as they should beClosed
MP3 Audio Player Plugin
Updated January 19, 2022 at 6:07pm
3
Most recent comment from Max:Hi,Thanks for reporting this. This will be fixed in the next plugin update tomorrow (version 3.2). Stay tuned.
Devin
Accidentally deleted the podcast player boxes on my theme.Closed
General Help on the Theme
Updated January 18, 2022 at 9:53pm
16
Most recent comment from Alexandre Dubois:You have to disable "MP3 player by sonaar" plugin.
Jordi
Get all tracks length from the current playlistClosed
MP3 Audio Player Plugin
Updated January 18, 2022 at 2:43pm
6
Most recent comment from Alexandre Dubois:Hi Jordi,Ok. I understand now what you want, but this custom task is beyond our support. Get the time duration is only a small part of what you have to code. I can provide a js code to get the time ...
Artoym
MP3 Music Player by Sonaar to be updated to v.3.1 or higherClosed
MP3 Audio Player Plugin
Updated January 18, 2022 at 4:29am
5
Most recent comment from Max:Awesome Artoym! Happy we could help you out!! Btw. If you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word. It's my little ...
Jason Ketterer
Set as Default playerClosed
MP3 Audio Player Plugin
Updated January 17, 2022 at 10:34pm
2
Most recent comment from Max:Hi,Unfortunately that's not currently possible. If you want to show our player in your front-end, you would need to use custom fields and build something dynamic using our shortcodes or Elemen ...
Graham Lea-Cox
Contact form and CachingClosed
Troubleshooting the Theme
Updated January 15, 2022 at 4:33pm
2
Most recent comment from Max:Hi,1) I don't think it's possible to use a Gmail address as the admin receiver in a contact form . You must use an email address that match the same domain name eg: youremail@grahamlea-cox ...
André Karlsson
Demo ContentClosed
Troubleshooting the Theme
Updated January 14, 2022 at 8:35pm
2
Most recent comment from Max:HiYou must install Sonaar theme. Once its installed and activated you will be able to import the theme demo of your choice.You can learn more about our theme and watch video tutorials to get started ...
Timothy Moss
ThemeClosed
Get Started with the Theme
Updated January 14, 2022 at 2:54pm
2
Most recent comment from Max:Hi Timothy,Have you imported the Skullz yet ?You can learn more about our theme and watch video tutorials, especially the 2 first one, to get started here: https://sonaar.io/video-tutorials/