Public Tickets
Ben
Elementior theme addons not importingingClosed
Troubleshooting the Theme
Updated February 17, 2022 at 5:14pm
13
Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you
Jarno
Warning: Undefined array keyClosed
MP3 Audio Player Plugin
Updated February 17, 2022 at 2:52pm
2
Most recent comment from Max:I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you. Also could you please provide me acc ...
James Redus
I dont think I have the correct Theme I paid forClosed
Get Started with the Theme
Updated February 16, 2022 at 7:54pm
2
Most recent comment from Max:Hi,Please watch the very 2 first video tutorial on how to install the theme and how to import your first theme demo: https://sonaar.io/video-tutorials/
Nancy Timper
Plugin ConflictClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 4:47pm
5
Most recent comment from Nancy Timper:Fantastic! Thanks. I never really understood that setting.Yippee!Nancy
Scott
StatisticsClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 4:39pm
10
Most recent comment from Max:im pretty sure the pro plugin is not activated correctly. Also, make sure you see the same version number than in our screenshot: https://d.pr/i/6RjwKXIf you don't want to provide access, I can ...
salim
Sound sticky player overlap each otherClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 12:57pm
2
Most recent comment from salim:Seems to be caching issues.You can mark it as resolved !
Ronnie Jones
Elementor Templates will not installClosed
MP3 Audio Player Plugin
Updated February 16, 2022 at 3:41am
19
Most recent comment from Max:@ben please open a new ticket for this.
Tanesh Naidoo
CompatabilityClosed
MP3 Audio Player Plugin
Updated February 15, 2022 at 2:07pm
2
Most recent comment from Max:Hi,I never tested these plugins but I don't see why it would not work. If you see conflict, let me know
Giuseppe
How to make sonaar pro plugin the same as your website (Elementor)Closed
MP3 Audio Player Plugin
Updated February 15, 2022 at 2:07pm
4
Most recent comment from Max:You can display the sticky player automatically by going to wp-admin > mp3 player > settings > sticky player and select which playlist to display: https://d.pr/i/MkKq9sFor the initial volume, we don& ...
tyler
player automatically starting when loading pageClosed
MP3 Audio Player Plugin
Updated February 15, 2022 at 2:05pm
2
Most recent comment from Max:Hi,Please update your plugin to latest version. you are using old version. Make sure you are running MP3 Audio Player by Sonaar version 3.2.1
If you have trouble updating the plugin, or the update is ...
Jan
Editing appearance of comments sectionClosed
General Help on the Theme
Updated February 14, 2022 at 6:29pm
6
Most recent comment from Alexandre Dubois:Hi therePlease go to wp-admin>theme options>custom css/jsAnd add this code n the custom css field.elementor-page #comments {max-width: 1230px;width: 100%;padding: 0 20px;margin: 0 auto;float: none;
...
Svetlana
CommentsClosed
General Help on the Theme
Updated February 14, 2022 at 3:45pm
32
Most recent comment from Alexandre Dubois:Hi"And by clicking on the delete button, thank you, I immediately go to the moderation of the comment. However, after deleting the comment, I do not return to the Гостиную, but get to the comm ...
Matthew Dols
rss feed transferClosed
Podcast Help on the Theme
Updated February 14, 2022 at 2:20pm
2
Most recent comment from Max:Hi,what is your current RSS Feed URL and where do you host your podcast episodes?If they remain hosted on the same podcast hosting, there is no RSS feed to be replaced.
yamfu n nsingi
validate my license keyClosed
Troubleshooting the Theme
Updated February 14, 2022 at 2:17pm
4
Most recent comment from Max:I have installed you new theme update 4.22.1.License is now working.
tony
demo not installingClosed
Get Started with the Theme
Updated February 14, 2022 at 2:12pm
3
Most recent comment from Max:Hi,
Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.
Please read this article about how to update your theme: https://sonaar ...