Public Tickets
Angelo
MP3 player not working on 2nd siteClosed
MP3 Audio Player Plugin
Updated January 13, 2022 at 2:27pm
2
Most recent comment from Max:I think its caused by your CDN. See screenshot: https://d.pr/i/V5uaQYCould you please deactivate your CDN and see if it works?
graham
Website slow speedClosed
Troubleshooting the Theme
Updated January 12, 2022 at 6:03pm
5
Most recent comment from graham:Thanks for taking the time to have a look but its not the desktop version thats the problem its the mobile side thats taking ages, thanks for trying though Graham.
Oliver Beek
MP3 Music Player Pro VersionClosed
MP3 Audio Player Plugin
Updated January 12, 2022 at 2:54pm
2
Most recent comment from Max:Hello Oliver,Do you have any error in your error.log file on your server?If you don't know how to check this, could you please provide me access to your wp-admin and also your FTP and I will gla ...
David Boll
continuous playback iPhoneClosed
MP3 Audio Player Plugin
Updated January 12, 2022 at 2:39pm
2
Most recent comment from Max:Hi David,I think thats an issue with the iOS itself. I will keep in a eye on it for their next update.
Johnny Burke
contact form errorClosed
General Help on the Theme
Updated January 10, 2022 at 3:28pm
2
Most recent comment from Max:The email is set to [email protected] Like the error says, thats a fake email and @yourdomain.com is does not belong to your domain name which is @closertovenus.com
Silver Aas
The MP3 player does not load upClosed
MP3 Audio Player Plugin
Updated January 10, 2022 at 5:37am
4
Most recent comment from Max:Unfortunately its the only way.You can perhaps hire someone who knows CSS, or, hire us. We do have a service for site customizations. See here.
Tony Dang
The tracklist pop-up has a huge blank backgroundClosed
MP3 Audio Player Plugin
Updated January 8, 2022 at 4:09pm
3
Most recent comment from Max:Great !
Jonny Stanway
MP3 Audio Player Individual Track LinksClosed
MP3 Audio Player Plugin
Updated January 7, 2022 at 9:49pm
6
Most recent comment from Alexandre Dubois:You are welcome
antonios
Elementor error after uptadeClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:54pm
9
Most recent comment from antonios:Hi,Yes, we try and is ok now. Thank youAntónio
André Karlsson
Problem with installationClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,
Look it works again now !It was an issue with our CDN which we just fixed. everything seems resolved now.
Jake Doran
Some Pages Not LoadingClosed
Troubleshooting the Theme
Updated January 7, 2022 at 4:39pm
2
Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.See screenshot https://d.pr/i/0m1 ...
Susan
Song PagesClosed
General Help on the Theme
Updated January 7, 2022 at 4:38pm
4
Most recent comment from Max:Hi,1. No. The theme builder feature of Elementor Pro is specially made to make a reusable template. Go to WP-Admin > Templates > Theme Builder and add a new template. Add the player widget by sele ...
Jay Panaseiko
Can't install the Elementor Template KitClosed
MP3 Audio Player Plugin
Updated January 6, 2022 at 11:58pm
17
Most recent comment from Max:HiTo learn more about Continuous Audio Playback and tool to use, read this blog: https://sonaar.io/tips-and-tricks/continuous-audio-player-on-wordpress/
Eftim Chakarov
Update 3.1 issueClosed
MP3 Audio Player Plugin
Updated January 6, 2022 at 7:45pm
4
Most recent comment from Max:You are welcome
Gregory
Hide Player (Playlist)Closed
MP3 Audio Player Plugin
Updated January 6, 2022 at 5:42pm
26
Most recent comment from Alexandre Dubois:You are welcome