Public Tickets
Chris Bailey
Broken audio linkClosed
MP3 Audio Player Plugin
Updated December 30, 2021 at 5:25pm
3
Most recent comment from Max:Hi,for site/server migration, please contact your hosting provider. They will offer support to search/replace migrated URL directly in their DB.
James
Past Events showing in Essential GridClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:55pm
2
Most recent comment from Max:Hi James,thanks for reaching out.Unfortunately, Essential Grid doesn't allow to show past events in their grid im afraid.
Brandon Wildhaber
Compatibility issues with Elementor Theme Builder + Header & FooterClosed
Troubleshooting the Theme
Updated December 30, 2021 at 3:53pm
2
Most recent comment from Max:Hi,have you tried to build your custom header with Elementor Pro's theme builder feature yet and set your conditions? it should work.
hopeton
Adding a video to a current pageClosed
Troubleshooting the Theme
Updated December 29, 2021 at 4:14pm
3
Most recent comment from Max:Hi,To troubleshoot this, please follow these steps.1) Make sure you are using the most updated versions of Elementor, WordPress & your theme.
2) Please deactivate all your plugins except Elementor So ...
Marcel Ferreira
Customize Classic Menu BreakpointsClosed
General Help on the Theme
Updated December 28, 2021 at 3:37pm
4
Most recent comment from Max:Great Marcel!
Kevin
WoolentorClosed
MP3 Audio Player Plugin
Updated December 26, 2021 at 1:06pm
3
Most recent comment from Kevin:this is already very good news. do you have any documentation on the sonaar display on products laid out by woolentor?
Rommil Santiago
CSS Styling the Sticky PlayerClosed
MP3 Audio Player Plugin
Updated December 24, 2021 at 3:10pm
3
Most recent comment from Rommil Santiago:Got it, thanks!
Aaron
Logos on SiteClosed
Get Started with the Theme
Updated December 24, 2021 at 2:34pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Vlad D
Off canvas mobile vs desktopClosed
Troubleshooting the Theme
Updated December 24, 2021 at 2:32pm
4
Most recent comment from Max:Thank you Vlad.Happy holidays !
aneeta
no ajaxifyClosed
Troubleshooting the Theme
Updated December 23, 2021 at 5:24pm
2
Most recent comment from Max:Hi,In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Rommil Santiago
Google AnalyticsClosed
MP3 Audio Player Plugin
Updated December 23, 2021 at 5:17pm
4
Most recent comment from Max:Great !
Deborah Jordan-Buriel
Sticky player breaksClosed
Troubleshooting the Theme
Updated December 23, 2021 at 5:13pm
2
Most recent comment from Max:I can't seem to be able to reproduce on my computer and on my android phone. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Here is a vid ...
Gabrielle
Podcastr Player not updating to latest episodeClosed
Troubleshooting the Theme
Updated December 23, 2021 at 12:28am
3
Most recent comment from Gabrielle:Interesting. There were changes to the cronjob setup by myself, and we do have someone starting to work on our site. They spoke to someone who said the same thing. But I was told it was Sonaar support ...
Jon Jackson
Music Click and playClosed
MP3 Audio Player Plugin
Updated December 22, 2021 at 3:55pm
2
Most recent comment from Max:Hi,this is not possible im afraid with the theme's built-in player.If you wish to do this, we have this feature available only in our MP3 Audio Player Pro which is very similar than the built-in ...
Farichmed
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.Closed
Troubleshooting the Theme
Updated December 22, 2021 at 12:22am
6
Most recent comment from Alexandre Dubois:you are welcome