Public Tickets
Nicolas Piron
Instagram Counter not showingClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:51pm
2
Most recent comment from Alexandre Dubois:Hi Nicholas,Likes dont appear anymore since Instagram has changed their API, but I hope this will be fixed soon by the Essential Grid team.
Raf Cardenas
Change photo in first sectionClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:06pm
4
Most recent comment from Alexandre Dubois:You are welcome
Sudhir Poonipershad
AJAXClosed
Troubleshooting the Theme
Updated March 29, 2022 at 6:51pm
8
Most recent comment from Alexandre Dubois:You are welcome
Yacine
Import a kit in ElementorClosed
Get Started with the Theme
Updated March 29, 2022 at 5:49pm
8
Most recent comment from Max:I have imported the templates: https://d.pr/i/H7u2B9you can update Elementor to latest version now.
Miroslav
Mobile Version of player buggedClosed
MP3 Audio Player Plugin
Updated March 29, 2022 at 2:41pm
5
Most recent comment from Max:Weird, many many of our users use Astra as well. Glad it worked for you
Mathew
Renewal for a ThemeClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:20pm
2
Most recent comment from Max:Hi Mathew,from what I see in your account, you have a subscription to the All themes access.If you don't want the All theme access license anymore but only the Studio Theme, please buy the Sing ...
Nicolas Piron
4.23 Upgrade issueClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:15pm
4
Most recent comment from Max:Hi,I'm not sure what happened exactly...Perhaps a server connection issue.
Leandro
Bug Report - Scheme_Typography class missingClosed
Troubleshooting the Theme
Updated March 28, 2022 at 9:10pm
2
Most recent comment from Max:Hi, This has been fixed in last theme update. Make sure to use Sonaar theme version. 4.23Please read this article about how to update your theme.
Buch
PlaylistsClosed
MP3 Audio Player Plugin
Updated March 28, 2022 at 5:42pm
2
Most recent comment from Alexandre Dubois:Hi, No, sonaar doesnt the option to let visitor create their own playlist
Drew Sebesteny
Upgrading to LifetimeClosed
Troubleshooting the Theme
Updated March 28, 2022 at 3:34pm
2
Most recent comment from Alexandre Dubois:Hi Drew, Do you still need our assistance?I m asking that because you told on messenger you have figured out.
Richard Zeier
modifying the track descriptionClosed
MP3 Audio Player Plugin
Updated March 28, 2022 at 1:49pm
2
Most recent comment from Alexandre Dubois:Hi, We cant customize the track description through elementor or with a shortcode parameter. This have to be done through the playlist post. See here Or through the media library See here
Deborah Jordan-Buriel
PluginsClosed
General Help on the Theme
Updated March 28, 2022 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hello Deborah,Slider Revolution is not required. You can remove it or any other plugins you dont use. About images imported with the demo content. Dont worry, they are not loaded if you dont use them ...
Raf Cardenas
Theme installation miss syle.css sheetClosed
Troubleshooting the Theme
Updated March 27, 2022 at 3:17pm
2
Most recent comment from Raf Cardenas:You can close this ticket, I saw the fix in the open public tickets.
Tech Nicely
customizing the playerClosed
Troubleshooting the Theme
Updated March 25, 2022 at 9:15pm
9
Most recent comment from Tech Nicely:ok great. ill give that a try
Brian Stephens
Hacked?Closed
Troubleshooting the Theme
Updated March 25, 2022 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Brian, You should contact your webhost provider to fix this. At least they can restore a backup. I have no clue about what happen hereIf you learn more about the situation, and you consider we hav ...