Public Tickets
Matthew Maslanka
Waveform display, Z-orderClosed
MP3 Audio Player Plugin
Updated May 18, 2020 at 2:20pm
2
Most recent comment from Max:Hi, If you want to show a real-time waveform, go to wp-admin > MP3 Player > Settings and select Dynamic Waveform. Please note that dynamic waveform is slower to display on loading because it needs to ...
Mohammad Bin
Very UrgentClosed
MP3 Audio Player Plugin
Updated May 16, 2020 at 3:13am
4
Most recent comment from Max:To import the templates:
1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)
2. Login to your WordPress dashboard.
3. Make sure Elementor Page Builder plugin ...
GertJan van Schuppen
Cannot save Template optionsClosed
Troubleshooting the Theme
Updated May 15, 2020 at 8:04pm
2
Most recent comment from Alexandre Dubois:I have fixed the issue in the theme core. No worry, the fix will also be part of the next theme update.
Developer
My website is getting crashed when I install the premium pluginClosed
MP3 Audio Player Plugin
Updated May 15, 2020 at 2:53pm
3
Most recent comment from Developer:Okay I updated the website to latest wordpress and it is working now. Thanks
Keith Richie`
No template xml as noted in videoClosed
Get Started with the Theme
Updated May 15, 2020 at 2:17pm
9
Most recent comment from Max:Looks like the change you made are not applied to WP.Please contact your hosting provider and tell them to raise your Maximum Execution Time. By default its 30 seconds. Ask them to raise it to 600 a ...
daniel benton-smith
ErrorsClosed
MP3 Audio Player Plugin
Updated May 14, 2020 at 9:03pm
2
Most recent comment from Max:Hi,Simply go to WP-Admin > MP3 Player > Settings and save the setting again and the message will disappear
carlos
Slider text vertical`Closed
General Help on the Theme
Updated May 14, 2020 at 2:29pm
7
Most recent comment from Alexandre Dubois:The slider revolution installed is not the same version who is bundled with sonaar. Please delete it and go to wp-admin>appearance>install plugin to re-install it.
Sean
Wrap text in playlistClosed
MP3 Audio Player Plugin
Updated May 14, 2020 at 1:10pm
6
Most recent comment from Alexandre Dubois:You are welcome
Philipp
plugin activatioClosed
Troubleshooting the Theme
Updated May 14, 2020 at 10:27am
5
Most recent comment from Philipp:THanks!!
stuartmclachlan
PLug In Installation problemsClosed
MP3 Audio Player Plugin
Updated May 14, 2020 at 7:01am
14
Most recent comment from stuartmclachlan:Maxime, thanks for all your help.Rgds,Bob
Alberto San Vicente
Place a slider with slider revolution in fullscreen formatClosed
Troubleshooting the Theme
Updated May 13, 2020 at 5:35pm
4
Most recent comment from Max:Smart slider and revolution slider are 2 different plugins.I dont know smart slider, im sorry.
Luis Santos
The player does not work with ElementorClosed
MP3 Audio Player Plugin
Updated May 13, 2020 at 2:14pm
2
Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Michael
headers already sent errorClosed
MP3 Audio Player Plugin
Updated May 13, 2020 at 5:00am
3
Most recent comment from Michael:Bingo! It worked. Thank you!
Christian
banner availabilityClosed
General Help on the Theme
Updated May 12, 2020 at 8:06pm
4
Most recent comment from Alexandre Dubois:Agree.
Jelani
Adding Last Updated Date to Blog PostsClosed
General Help on the Theme
Updated May 12, 2020 at 6:30pm
2
Most recent comment from Alexandre Dubois:Hello Jelani, Sorry but what you want is beyond the scope of our support.This required some customisation in the theme core.