Public Tickets
John Anthony
MP3 Pro Player not working on WP themeClosed
Troubleshooting the Theme
Updated June 1, 2020 at 2:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/
kunku
titletag_soundwaveClosed
MP3 Audio Player Plugin
Updated June 1, 2020 at 2:24pm
4
Most recent comment from Alexandre Dubois:Hi, You right. No hiding title option is available. This is something we should add.Here a custom css code to hide mp3 player title.iron_widget_radio .track-title{display: none;}About the second issu ...
kunku
AlignmentClosed
MP3 Audio Player Plugin
Updated May 29, 2020 at 8:45pm
2
Most recent comment from Alexandre Dubois:Hi, Are you using MP3 Music player PRO?May I have your url?
Shaunak Kulkarni
Edit Podcast Post PageClosed
Podcast Help on the Theme
Updated May 29, 2020 at 5:54pm
10
Most recent comment from Alexandre Dubois:Hello Chris, All banner settings are made with Advanced Custom Field. The things is Elementor template builder dont allow Image to be provided by a custom field. This is not about our theme.
Brian vab Andel
install problem themeClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:43pm
2
Most recent comment from Alexandre Dubois:Hi There, May I have a login credential to the wp-admin?
Alex Ducenord
Main MenuClosed
General Help on the Theme
Updated May 29, 2020 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hello Alex, Please go to wp-admin>theme options>menu options>item alignmnet https://d.pr/free/i/kY1fRd
Vance Lawrence
After installing Theme critical error by wordpressClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:21pm
2
Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin?
Steve Hunyar
Error codeClosed
General Help on the Theme
Updated May 27, 2020 at 6:07pm
3
Most recent comment from Steve Hunyar:Yes - that worked. Thank you!
Roman
optimize pluginsClosed
MP3 Audio Player Plugin
Updated May 27, 2020 at 3:27pm
9
Most recent comment from Alexandre Dubois:Sorry, I was pretty sure it was about the cache plugin. I think I have it now. Please clear cache (again) and tell me is it works.
Virginie FILIP
Problem with safari on mobile and desktopClosed
General Help on the Theme
Updated May 27, 2020 at 2:12pm
6
Most recent comment from Max:Your issue is caused by a third party plugin you have called Divi Builder. When you deactivate this plugin, everything works fine.Please check with Divi Builder whats wrong.I dont recommend using 2 ...
Matt
Changing News column fontClosed
General Help on the Theme
Updated May 26, 2020 at 4:08pm
2
Most recent comment from Alexandre Dubois:Hi,please go to wp-admin>ess grid>item skin editorAnd edit the "News Skin Masonery" skinHere, select the title and click on the style tabEdit the font-size here https://d.pr/free/i/FIORiP
Andreas
Theme bug - File names changes on downloadClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:59pm
3
Most recent comment from Alexandre Dubois:Yes. Agree. This will be part of the next theme update.
Jan
edit moonlight text in navigation barClosed
Get Started with the Theme
Updated May 26, 2020 at 3:42pm
7
Most recent comment from Alexandre Dubois:You are welcome
Julian
backgroundClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:32pm
6
Most recent comment from Alexandre Dubois:You are welcome
Shannon Plaquet
"-Invalid date" shown for .timing_totalTimeClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:13pm
2
Most recent comment from Alexandre Dubois:The total time is generate when the audio is playing. If you click on play, you will see it. But the "invalid time" should not appears. Could you please try to disable all third part plugins Probably ...