Okay

Public Tickets

Mike Rowley Hiding Responsive MenuClosed Troubleshooting the Theme   Updated June 11, 2020 at 5:58pm   5 Most recent comment from Niko Valsamidis:Thx, Was looking for that to !! :) Great Matthew Bertrand Menu barClosed Troubleshooting the Theme   Updated June 11, 2020 at 3:44pm   2 Most recent comment from Alexandre Dubois:Hi there, Your menu is a bit large. Maybe you should concider to change some settings in the theme-options>menu options. Maybe you can set the logo above the menu.Or reduce some padding between ite ... Jan adjusting cart symbol in menu on mobile deviceClosed General Help on the Theme   Updated June 11, 2020 at 3:28pm   4 Most recent comment from Alexandre Dubois:Hi Jan, I dont have any workaround to move them above the menu. We have designed the mobile section like this. Often, those icons are used for social media. We have considered this is the best locat ... Khadija I can't download my productClosed Get Started with the Theme   Updated June 11, 2020 at 1:27pm   3 Most recent comment from Khadija:Thank you it works. :) Anna Rios Same, starting demo!!Closed Get Started with the Theme   Updated June 11, 2020 at 11:37am   2 Most recent comment from Max:Hello Anna,Yes, a lot  (i mean 90% of our customers) use shared hosting.Look, if OVH does not want to help you to increase max execution time, and you've been struggling with this since 4 months ... Marcin Dancewicz Elementor Grid is missingClosed MP3 Audio Player Plugin   Updated June 11, 2020 at 6:17am   5 Most recent comment from Marcin Dancewicz:ok, thanks Maxime! Matthew Bertrand Order of play listsClosed General Help on the Theme   Updated June 10, 2020 at 2:09pm   8 Most recent comment from Alexandre Dubois:You should use the publishing date https://d.pr/free/i/jNeStt swissvision HELP GRIDClosed General Help on the Theme   Updated June 10, 2020 at 2:02pm   10 Most recent comment from Alexandre Dubois:Bienvenue Asaf Duplicate a playlistClosed MP3 Audio Player Plugin   Updated June 10, 2020 at 1:55am   2 Most recent comment from Max:Hi Asaf,What I recommend is to use a plugin such as Duplicate Post to duplicate your post. https://en-ca.wordpress.org/plugins/duplicate-post/Once its installed, dont forget to activate the plugin f ... Robson HLS Stream supportClosed General Help on the Theme   Updated June 10, 2020 at 1:51am   2 Most recent comment from Max:Hi,the feed url: https://5a2b083e9f360.streamlock.net/93fmrr/93fmrr.stream/playlist.m3u8does not seem to be a recognized media by the web browser. If you click on the link above, it should play right ... Deirdre B Styling a player, againClosed Get Started with the Theme   Updated June 9, 2020 at 5:20pm   4 Most recent comment from Alexandre Dubois:You are welcome Jelani Custom Type SidebarsClosed General Help on the Theme   Updated June 9, 2020 at 1:10pm   9 Most recent comment from Alexandre Dubois:You are welcome Dee Mistry New tab link and News page editingClosed General Help on the Theme   Updated June 8, 2020 at 8:27pm   8 Most recent comment from Dee Mistry:Hi MaximeThank you for this, really appreciate your help.I have experienced the slow loading times too and have raised this with our IT team, your feedback will also enforce this. Thank youRegardsDee Alex Ducenord PlaylistClosed Troubleshooting the Theme   Updated June 8, 2020 at 3:51pm   2 Most recent comment from Alexandre Dubois:Hi Alex, You are probalby talking about playlist category. Please go to wp-admin>playlist>categoryhttps://www.wpbeginner.com/beginners-guide/how-to-add-categories-and-subcategories-to-wordpress/ Stewart Laing The music player plugin does not work.Closed MP3 Audio Player Plugin   Updated June 8, 2020 at 2:53pm   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have.