Public Tickets
Andrew J Lee
Home page navbar logo, Podcast Show Page, and Podcast Post pageClosed
General Help on the Theme
Updated June 4, 2020 at 2:43pm
36
Most recent comment from Alexandre Dubois:Most of time, issue are caused by one of third part plugins activated. Please disable all plugins except elementor, slider revolution, Essential Grid and sonaar elementor add-on. If the issue disapear ...
Emma
Setting up ThemeClosed
Get Started with the Theme
Updated June 3, 2020 at 7:55pm
6
Most recent comment from Alexandre Dubois:Apex is installed
Robey
Page not loading first timeClosed
Troubleshooting the Theme
Updated June 3, 2020 at 7:51pm
6
Most recent comment from Alexandre Dubois:You are welcome
Brice
Latest Update problemsClosed
MP3 Audio Player Plugin
Updated June 3, 2020 at 7:51pm
5
Most recent comment from Alexandre Dubois:You are welcome
Matt
Mobile friendlyClosed
General Help on the Theme
Updated June 3, 2020 at 3:53pm
6
Most recent comment from Alexandre Dubois:Hi, This issue is caused by a conflict between our Ajax navigation and a new feature you probably have add. Example: the PLAYER GAME LOGS page need a refresh probably because we have a conflict ...
John Anthony
MP3 Pro Player not working on WP themeClosed
Troubleshooting the Theme
Updated June 1, 2020 at 2:44pm
2
Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/
kunku
titletag_soundwaveClosed
MP3 Audio Player Plugin
Updated June 1, 2020 at 2:24pm
4
Most recent comment from Alexandre Dubois:Hi, You right. No hiding title option is available. This is something we should add.Here a custom css code to hide mp3 player title.iron_widget_radio .track-title{display: none;}About the second issu ...
kunku
AlignmentClosed
MP3 Audio Player Plugin
Updated May 29, 2020 at 8:45pm
2
Most recent comment from Alexandre Dubois:Hi, Are you using MP3 Music player PRO?May I have your url?
Shaunak Kulkarni
Edit Podcast Post PageClosed
Podcast Help on the Theme
Updated May 29, 2020 at 5:54pm
10
Most recent comment from Alexandre Dubois:Hello Chris, All banner settings are made with Advanced Custom Field. The things is Elementor template builder dont allow Image to be provided by a custom field. This is not about our theme.
Brian vab Andel
install problem themeClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:43pm
2
Most recent comment from Alexandre Dubois:Hi There, May I have a login credential to the wp-admin?
Alex Ducenord
Main MenuClosed
General Help on the Theme
Updated May 29, 2020 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hello Alex, Please go to wp-admin>theme options>menu options>item alignmnet https://d.pr/free/i/kY1fRd
Vance Lawrence
After installing Theme critical error by wordpressClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:21pm
2
Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin?
Steve Hunyar
Error codeClosed
General Help on the Theme
Updated May 27, 2020 at 6:07pm
3
Most recent comment from Steve Hunyar:Yes - that worked. Thank you!
Roman
optimize pluginsClosed
MP3 Audio Player Plugin
Updated May 27, 2020 at 3:27pm
9
Most recent comment from Alexandre Dubois:Sorry, I was pretty sure it was about the cache plugin. I think I have it now. Please clear cache (again) and tell me is it works.
Virginie FILIP
Problem with safari on mobile and desktopClosed
General Help on the Theme
Updated May 27, 2020 at 2:12pm
6
Most recent comment from Max:Your issue is caused by a third party plugin you have called Divi Builder. When you deactivate this plugin, everything works fine.Please check with Divi Builder whats wrong.I dont recommend using 2 ...