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Public Tickets

Stephan Schoepf Demo theme ImportClosed Get Started with the Theme   Updated May 22, 2020 at 7:12pm   7 Most recent comment from Max:No problem, Andy Freeland Mp3s wont loadClosed MP3 Audio Player Plugin   Updated May 22, 2020 at 5:59pm   5 Most recent comment from Alexandre Dubois:hi Andy, The issue you have reported will be fixed in the next plugin update. Eric Rodriguez Music Grid DisappearedClosed General Help on the Theme   Updated May 22, 2020 at 1:55pm   4 Most recent comment from Alexandre Dubois:Hi, You should use the fullscreen option https://d.pr/i/0dGqF1The option is in the slider setting http://divine-nobodies.com/wp-admin/admin.php?page=revslider&view=slider&id=9And you should positio ... Dan Ahrendt SoundCloud Stream links Not Supported?Closed Troubleshooting the Theme   Updated May 22, 2020 at 1:36pm   6 Most recent comment from Max:Im sorry Dan and you are right. I have added an article to our knowledge base and I will add a link to the article into the label's subtext on the post-type instead.here is the article I just  c ... KeepingItCasualPodcast Questions before I purchase themeClosed General Help on the Theme   Updated May 21, 2020 at 12:15am   2 Most recent comment from Max:Hi there,Unfortunately, our support is limited to here on this helpdesk, or on Facebook Messenger chat at https://sonaar.ioWe don't have phone support at this time, im sorry.If have not much deta ... DJ Swift issues with playing music from the playerClosed MP3 Audio Player Plugin   Updated May 20, 2020 at 6:04pm   12 Most recent comment from Alexandre Dubois:Hello DJ Swift, We have fixed the single quote issue. It will be part of the next theme update Jaime Lee Simmons Bought the installation but no info on how to bring you my infoClosed Get Started with the Theme   Updated May 20, 2020 at 4:24pm   2 Most recent comment from Max:Hi, Please check your Facebook messenger. Someone from Sonaar wrote you about this. Thanks, Adnan Spotify and bandcamp feed for artist pageClosed General Help on the Theme   Updated May 20, 2020 at 2:54pm   2 Most recent comment from Alexandre Dubois:Hi Adnan,Both, spotify and bandcamp, provide html snippet you can embed easily in a html elementor element. https://www.jimdo.com/blog/embed-spotify-playlist-on-website/https://get.bandcamp.help/hc/ ... daniel benton-smith Trigger sticky player from buttonClosed MP3 Audio Player Plugin   Updated May 19, 2020 at 9:05pm   16 Most recent comment from Samuel:OK I'm going to take a look this way.thx Christien Player not displaying, error on line 795Closed MP3 Audio Player Plugin   Updated May 19, 2020 at 5:01pm   8 Most recent comment from Max:You should get updates from now. we have fixed an issue with the plugin updater script in the last plugin update ukesh my audio playlist download button is not being displayedClosed MP3 Audio Player Plugin   Updated May 19, 2020 at 2:30pm   2 Most recent comment from Max:Hi,what is your URL so I can see the audioplayer? Andrew John Scudder MP3s loading fully on page & Waveform limitations - Optimization & usability QuestionsClosed MP3 Audio Player Plugin   Updated May 18, 2020 at 7:51pm   2 Most recent comment from Max:Hi,we have fixed a lot of issues 2 weeks ago. Make sure to update to version 2.0 both free and pro pluginsee changelog here: ----------------------------------------------V.2.0 - 2020-05-07--------- ... Aaron Scheetz Some Songs will not work on IOSClosed MP3 Audio Player Plugin   Updated May 18, 2020 at 7:41pm   12 Most recent comment from Max:Hi,Perhaps try to reduce the number of playlist/tracks per playlist on page and separate them in different pages..perhaps the ipad is not strong enough to support media elements + the soundwave. I can ... Henry MP3 playerClosed Troubleshooting the Theme   Updated May 18, 2020 at 5:57pm   6 Most recent comment from Max:Could you please try with another phone? if it does not work, please record your screen so i can see what you are doing because i really cannot reproduce the issue on my end and I have tried with 3 di ... djohan Having a full page without scrollClosed General Help on the Theme   Updated May 18, 2020 at 2:22pm   2 Most recent comment from Max:Hi, It a bit complex to have a full screen image through all monitors and display sizes since everything is responsive. Your image will have to be cropped somehow. Could you please provide me access ...