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Public Tickets

Cécile Gendre Presale questionClosed General Help on the Theme   Updated June 4, 2020 at 4:14pm   7 Most recent comment from Alexandre Dubois:Exact, vous devez l'acheté si vous voulez installer l'audioplayer sur un site qui n'est pas fait avec notre theme. Et il ne sera pas Ajax. Andrew J Lee Home page navbar logo, Podcast Show Page, and Podcast Post pageClosed General Help on the Theme   Updated June 4, 2020 at 2:43pm   36 Most recent comment from Alexandre Dubois:Most of time, issue are caused by one of third part plugins activated. Please disable all plugins except elementor, slider revolution, Essential Grid and sonaar elementor add-on. If the issue disapear ... Emma Setting up ThemeClosed Get Started with the Theme   Updated June 3, 2020 at 7:55pm   6 Most recent comment from Alexandre Dubois:Apex is installed Robey Page not loading first timeClosed Troubleshooting the Theme   Updated June 3, 2020 at 7:51pm   6 Most recent comment from Alexandre Dubois:You are welcome Brice Latest Update problemsClosed MP3 Audio Player Plugin   Updated June 3, 2020 at 7:51pm   5 Most recent comment from Alexandre Dubois:You are welcome Matt Mobile friendlyClosed General Help on the Theme   Updated June 3, 2020 at 3:53pm   6 Most recent comment from Alexandre Dubois:Hi, This issue is caused by a conflict between our Ajax navigation and a new feature you probably have add. Example: the PLAYER GAME LOGS page need a refresh probably  because we have a conflict  ... John Anthony MP3 Pro Player not working on WP themeClosed Troubleshooting the Theme   Updated June 1, 2020 at 2:44pm   2 Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/ kunku titletag_soundwaveClosed MP3 Audio Player Plugin   Updated June 1, 2020 at 2:24pm   4 Most recent comment from Alexandre Dubois:Hi, You right. No hiding title option is available. This is something we should add.Here a custom css code to hide mp3 player title.iron_widget_radio .track-title{display: none;}About the second issu ... kunku AlignmentClosed MP3 Audio Player Plugin   Updated May 29, 2020 at 8:45pm   2 Most recent comment from Alexandre Dubois:Hi, Are you using MP3 Music player PRO?May I have your url? Shaunak Kulkarni Edit Podcast Post PageClosed Podcast Help on the Theme   Updated May 29, 2020 at 5:54pm   10 Most recent comment from Alexandre Dubois:Hello Chris, All banner settings are made with Advanced Custom Field. The things is Elementor template builder dont allow Image to be provided by a custom field. This is not about our theme.  Brian vab Andel install problem themeClosed Troubleshooting the Theme   Updated May 29, 2020 at 5:43pm   2 Most recent comment from Alexandre Dubois:Hi There, May I have a login credential to the wp-admin? Alex Ducenord Main MenuClosed General Help on the Theme   Updated May 29, 2020 at 5:37pm   2 Most recent comment from Alexandre Dubois:Hello Alex, Please go to wp-admin>theme options>menu options>item alignmnet https://d.pr/free/i/kY1fRd Vance Lawrence After installing Theme critical error by wordpressClosed Troubleshooting the Theme   Updated May 29, 2020 at 5:21pm   2 Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin? Steve Hunyar Error codeClosed General Help on the Theme   Updated May 27, 2020 at 6:07pm   3 Most recent comment from Steve Hunyar:Yes - that worked.  Thank you! Roman optimize pluginsClosed MP3 Audio Player Plugin   Updated May 27, 2020 at 3:27pm   9 Most recent comment from Alexandre Dubois:Sorry, I was pretty sure it was about the cache plugin. I think I have it now. Please clear cache (again) and tell me is it works.