Public Tickets
Alex Ducenord
Main MenuClosed
General Help on the Theme
Updated May 29, 2020 at 5:37pm
2
Most recent comment from Alexandre Dubois:Hello Alex, Please go to wp-admin>theme options>menu options>item alignmnet https://d.pr/free/i/kY1fRd
Vance Lawrence
After installing Theme critical error by wordpressClosed
Troubleshooting the Theme
Updated May 29, 2020 at 5:21pm
2
Most recent comment from Alexandre Dubois:Hi, Which error?May I see?Can you provide a login crendential to the wp-admin?
Steve Hunyar
Error codeClosed
General Help on the Theme
Updated May 27, 2020 at 6:07pm
3
Most recent comment from Steve Hunyar:Yes - that worked. Thank you!
Roman
optimize pluginsClosed
MP3 Audio Player Plugin
Updated May 27, 2020 at 3:27pm
9
Most recent comment from Alexandre Dubois:Sorry, I was pretty sure it was about the cache plugin. I think I have it now. Please clear cache (again) and tell me is it works.
Virginie FILIP
Problem with safari on mobile and desktopClosed
General Help on the Theme
Updated May 27, 2020 at 2:12pm
6
Most recent comment from Max:Your issue is caused by a third party plugin you have called Divi Builder. When you deactivate this plugin, everything works fine.Please check with Divi Builder whats wrong.I dont recommend using 2 ...
Matt
Changing News column fontClosed
General Help on the Theme
Updated May 26, 2020 at 4:08pm
2
Most recent comment from Alexandre Dubois:Hi,please go to wp-admin>ess grid>item skin editorAnd edit the "News Skin Masonery" skinHere, select the title and click on the style tabEdit the font-size here https://d.pr/free/i/FIORiP
Andreas
Theme bug - File names changes on downloadClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:59pm
3
Most recent comment from Alexandre Dubois:Yes. Agree. This will be part of the next theme update.
Jan
edit moonlight text in navigation barClosed
Get Started with the Theme
Updated May 26, 2020 at 3:42pm
7
Most recent comment from Alexandre Dubois:You are welcome
Julian
backgroundClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:32pm
6
Most recent comment from Alexandre Dubois:You are welcome
Shannon Plaquet
"-Invalid date" shown for .timing_totalTimeClosed
Troubleshooting the Theme
Updated May 26, 2020 at 3:13pm
2
Most recent comment from Alexandre Dubois:The total time is generate when the audio is playing. If you click on play, you will see it. But the "invalid time" should not appears. Could you please try to disable all third part plugins Probably ...
milad beinabadi
Moonlight theme background imageClosed
Troubleshooting the Theme
Updated May 26, 2020 at 2:57pm
2
Most recent comment from Max:Hi What is your url so I can reproduce the issue? Also make sure to clear your browser cache.
Nicholas Have
Is the license transferable between WordPress installations?Closed
Get Started with the Theme
Updated May 26, 2020 at 2:10pm
2
Most recent comment from Max:Hi,No you should be fine. If there is an issue, let me know
Jana
Slider Revolution dosn´t start Playlist Desktop and mobileClosed
MP3 Audio Player Plugin
Updated May 25, 2020 at 2:49pm
2
Most recent comment from Max:Hi,seems to work here: https://d.pr/i/NQks60What i have noticed is that it does not work if you visit your website from http://cherrystudio.de/but WORK if you visit from:https://cherrystudio.de/So m ...
Adam
Unable to change color of buttons on Woocommerce Checkout widget (used shortcode)Closed
Troubleshooting the Theme
Updated May 24, 2020 at 1:41pm
2
Most recent comment from Max:Hi To change woocommerce aspect and colors you might have to use some custom css. Here is an article that I've found on Google about it : https://www.themelocation.com/how-to-change-the-color-o ...
Earl Peel
demo content neededClosed
Get Started with the Theme
Updated May 24, 2020 at 1:30pm
2
Most recent comment from Max:Hello Earl, 1. Perhaps you can chat with the godaddy support and tell them to raise max_execution_time to 600? Your hosting provider is the best person to help you with server setup and settings. 2. ...