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Public Tickets

Dee Mistry New tab link and News page editingClosed General Help on the Theme   Updated June 8, 2020 at 8:27pm   8 Most recent comment from Dee Mistry:Hi MaximeThank you for this, really appreciate your help.I have experienced the slow loading times too and have raised this with our IT team, your feedback will also enforce this. Thank youRegardsDee Alex Ducenord PlaylistClosed Troubleshooting the Theme   Updated June 8, 2020 at 3:51pm   2 Most recent comment from Alexandre Dubois:Hi Alex, You are probalby talking about playlist category. Please go to wp-admin>playlist>categoryhttps://www.wpbeginner.com/beginners-guide/how-to-add-categories-and-subcategories-to-wordpress/ Stewart Laing The music player plugin does not work.Closed MP3 Audio Player Plugin   Updated June 8, 2020 at 2:53pm   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have. Nicolas Godefroy playlistClosed General Help on the Theme   Updated June 8, 2020 at 2:08pm   6 Most recent comment from Alexandre Dubois:You are welcome Mel Removing link to sonaar.io in copyrightClosed General Help on the Theme   Updated June 8, 2020 at 1:57am   6 Most recent comment from Max:You are welcome  Mari Paz Demo import errorClosed Get Started with the Theme   Updated June 5, 2020 at 2:28pm   6 Most recent comment from Max:Alright, you are all set: http://djmah.com/enjoy Julius Error after demo theme installationClosed Get Started with the Theme   Updated June 5, 2020 at 2:09pm   2 Most recent comment from Alexandre Dubois:Hi Julius, Please go to wp-admin>theme optionsAnd click on "save change"Go to wp-admin>settings>generalAnd verify address url here https://d.pr/free/i/iOUwH3If you are using HTTPS, dont forget to ad ... Cécile Gendre Presale questionClosed General Help on the Theme   Updated June 4, 2020 at 4:14pm   7 Most recent comment from Alexandre Dubois:Exact, vous devez l'acheté si vous voulez installer l'audioplayer sur un site qui n'est pas fait avec notre theme. Et il ne sera pas Ajax. Andrew J Lee Home page navbar logo, Podcast Show Page, and Podcast Post pageClosed General Help on the Theme   Updated June 4, 2020 at 2:43pm   36 Most recent comment from Alexandre Dubois:Most of time, issue are caused by one of third part plugins activated. Please disable all plugins except elementor, slider revolution, Essential Grid and sonaar elementor add-on. If the issue disapear ... Emma Setting up ThemeClosed Get Started with the Theme   Updated June 3, 2020 at 7:55pm   6 Most recent comment from Alexandre Dubois:Apex is installed Robey Page not loading first timeClosed Troubleshooting the Theme   Updated June 3, 2020 at 7:51pm   6 Most recent comment from Alexandre Dubois:You are welcome Brice Latest Update problemsClosed MP3 Audio Player Plugin   Updated June 3, 2020 at 7:51pm   5 Most recent comment from Alexandre Dubois:You are welcome Matt Mobile friendlyClosed General Help on the Theme   Updated June 3, 2020 at 3:53pm   6 Most recent comment from Alexandre Dubois:Hi, This issue is caused by a conflict between our Ajax navigation and a new feature you probably have add. Example: the PLAYER GAME LOGS page need a refresh probably  because we have a conflict  ... John Anthony MP3 Pro Player not working on WP themeClosed Troubleshooting the Theme   Updated June 1, 2020 at 2:44pm   2 Most recent comment from Alexandre Dubois:Hi there, Please provide the login credential to https://sonaar.ticksy.com/ticket/2249635/ kunku titletag_soundwaveClosed MP3 Audio Player Plugin   Updated June 1, 2020 at 2:24pm   4 Most recent comment from Alexandre Dubois:Hi, You right. No hiding title option is available. This is something we should add.Here a custom css code to hide mp3 player title.iron_widget_radio .track-title{display: none;}About the second issu ...