Public Tickets
Christien
Player not displaying, error on line 795Closed
MP3 Audio Player Plugin
Updated May 19, 2020 at 5:01pm
8
Most recent comment from Max:You should get updates from now. we have fixed an issue with the plugin updater script in the last plugin update
ukesh
my audio playlist download button is not being displayedClosed
MP3 Audio Player Plugin
Updated May 19, 2020 at 2:30pm
2
Most recent comment from Max:Hi,what is your URL so I can see the audioplayer?
Andrew John Scudder
MP3s loading fully on page & Waveform limitations - Optimization & usability QuestionsClosed
MP3 Audio Player Plugin
Updated May 18, 2020 at 7:51pm
2
Most recent comment from Max:Hi,we have fixed a lot of issues 2 weeks ago. Make sure to update to version 2.0 both free and pro pluginsee changelog here: ----------------------------------------------V.2.0 - 2020-05-07--------- ...
Aaron Scheetz
Some Songs will not work on IOSClosed
MP3 Audio Player Plugin
Updated May 18, 2020 at 7:41pm
12
Most recent comment from Max:Hi,Perhaps try to reduce the number of playlist/tracks per playlist on page and separate them in different pages..perhaps the ipad is not strong enough to support media elements + the soundwave. I can ...
Henry
MP3 playerClosed
Troubleshooting the Theme
Updated May 18, 2020 at 5:57pm
6
Most recent comment from Max:Could you please try with another phone? if it does not work, please record your screen so i can see what you are doing because i really cannot reproduce the issue on my end and I have tried with 3 di ...
djohan
Having a full page without scrollClosed
General Help on the Theme
Updated May 18, 2020 at 2:22pm
2
Most recent comment from Max:Hi, It a bit complex to have a full screen image through all monitors and display sizes since everything is responsive. Your image will have to be cropped somehow. Could you please provide me access ...
Matthew Maslanka
Waveform display, Z-orderClosed
MP3 Audio Player Plugin
Updated May 18, 2020 at 2:20pm
2
Most recent comment from Max:Hi, If you want to show a real-time waveform, go to wp-admin > MP3 Player > Settings and select Dynamic Waveform. Please note that dynamic waveform is slower to display on loading because it needs to ...
Mohammad Bin
Very UrgentClosed
MP3 Audio Player Plugin
Updated May 16, 2020 at 3:13am
4
Most recent comment from Max:To import the templates:
1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)
2. Login to your WordPress dashboard.
3. Make sure Elementor Page Builder plugin ...
GertJan van Schuppen
Cannot save Template optionsClosed
Troubleshooting the Theme
Updated May 15, 2020 at 8:04pm
2
Most recent comment from Alexandre Dubois:I have fixed the issue in the theme core. No worry, the fix will also be part of the next theme update.
Developer
My website is getting crashed when I install the premium pluginClosed
MP3 Audio Player Plugin
Updated May 15, 2020 at 2:53pm
3
Most recent comment from Developer:Okay I updated the website to latest wordpress and it is working now. Thanks
Keith Richie`
No template xml as noted in videoClosed
Get Started with the Theme
Updated May 15, 2020 at 2:17pm
9
Most recent comment from Max:Looks like the change you made are not applied to WP.Please contact your hosting provider and tell them to raise your Maximum Execution Time. By default its 30 seconds. Ask them to raise it to 600 a ...
daniel benton-smith
ErrorsClosed
MP3 Audio Player Plugin
Updated May 14, 2020 at 9:03pm
2
Most recent comment from Max:Hi,Simply go to WP-Admin > MP3 Player > Settings and save the setting again and the message will disappear
carlos
Slider text vertical`Closed
General Help on the Theme
Updated May 14, 2020 at 2:29pm
7
Most recent comment from Alexandre Dubois:The slider revolution installed is not the same version who is bundled with sonaar. Please delete it and go to wp-admin>appearance>install plugin to re-install it.
Sean
Wrap text in playlistClosed
MP3 Audio Player Plugin
Updated May 14, 2020 at 1:10pm
6
Most recent comment from Alexandre Dubois:You are welcome
Philipp
plugin activatioClosed
Troubleshooting the Theme
Updated May 14, 2020 at 10:27am
5
Most recent comment from Philipp:THanks!!