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Public Tickets

MENES KEDAR activationClosed Get Started with the Theme   Updated November 14, 2019 at 2:56pm   6 Most recent comment from Max:PHP 5.6 is ok, but PHP 7.3 is much better (at least 20% faster)but the issue you have is more a server memory issue. Aaron Podcast HostsClosed Podcast Help on the Theme   Updated November 14, 2019 at 2:53pm   3 Most recent comment from Max:Hi, The only way for now to organize your shows are by podcast categories. Beyond that, it would require some custom coding.  For custom works, we strongly recommend these guys: WP Kraken - https:/ ... José Pedro Ferreira Error message after upgrading to WordPress 5.3Closed Troubleshooting the Theme   Updated November 13, 2019 at 2:47pm   2 Most recent comment from Max:check the error message carefully. its related to your polylang plugin Werner Jungwirth No sound on smartphoneClosed MP3 Audio Player Plugin   Updated November 13, 2019 at 2:46pm   7 Most recent comment from Max:Hi,I have provided the plugin attached to the email thread below. Delete the pro plugin then install this version instead Mike Ostrow adding a videoClosed Get Started with the Theme   Updated November 12, 2019 at 7:49pm   2 Most recent comment from Max:Hi, the image of the cover is a image layer (located in wp-admin > rev slider) so remove the image layer and replace it by a video layer. https://www.themepunch.com/slider-revolution/layer-content/#v ... jim editing theme demoClosed Get Started with the Theme   Updated November 12, 2019 at 3:02pm   2 Most recent comment from Max:Hi,you can change it in the style tab of the section. see screenshot https://d.pr/i/LhbnF3 SubtonicSounds Player wont play local audio fileClosed MP3 Audio Player Plugin   Updated November 11, 2019 at 10:18pm   9 Most recent comment from Max:ok let me know,the sticky player use vue.js framework. thats the only difference. so make sure CDN, cache plugin or your server does not block external JS files to load. valentino magra main style of new posts webpagesClosed Troubleshooting the Theme   Updated November 11, 2019 at 7:42pm   2 Most recent comment from Max:The text on the URL provided is using the body text color. You can change it by going to wp-admin > theme options > typography and change the body text font color. Lucas Land Updated themeClosed General Help on the Theme   Updated November 11, 2019 at 4:28pm   3 Most recent comment from Max:If you want to rollback to your previous website, perhaps ask your hosting provider for a backup? paul Mobile break pointClosed General Help on the Theme   Updated November 11, 2019 at 4:26pm   2 Most recent comment from Max:Hi,Unfortunately, this is not possible right now to set a custom break point for the menu im afraid.If we receive more user request about this, we will add it to our roadmap. Marcus Klossek Music PlayerClosed MP3 Audio Player Plugin   Updated November 10, 2019 at 3:29pm   4 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. Owen Adding Adobe FontsClosed Troubleshooting the Theme   Updated November 9, 2019 at 5:46pm   9 Most recent comment from Max:Ill close this ticket as I replied previously on messenger. José Manuel Cant find StreamkingClosed Podcast Help on the Theme   Updated November 9, 2019 at 3:29am   2 Most recent comment from Max:Hi, To import the streamking demo, you need to install the Sonaar theme then import the demo by going to wp-admin > tools > demo content install Please watch the very 2 first videos tutorial here ht ... Gordon HTTPS Padlock Failures (x2)Closed Troubleshooting the Theme   Updated November 8, 2019 at 4:20pm   6 Most recent comment from Max:Thank you Gordon ! Enjoy Richard Kelsey HOME UrlClosed General Help on the Theme   Updated November 8, 2019 at 8:02am   4 Most recent comment from Richard Kelsey:That worked! Thank you!