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Public Tickets

Robey Tidal iconClosed General Help on the Theme   Updated December 27, 2019 at 12:55am   2 Most recent comment from Max:Hi Robey,The icons we loads are from FontsAwesome Library: https://fontawesome.com/I dont think FA has release tidal icon yet. You can submit your request directly to font-awesome here: https://font ... Robey Adding sound to video landing pageClosed General Help on the Theme   Updated December 24, 2019 at 1:32am   3 Most recent comment from Robey:Ah i see.. That's a bummer. Thanks for the info :) GertJan van Schuppen Display blog category name on blogpostClosed General Help on the Theme   Updated December 23, 2019 at 7:31pm   4 Most recent comment from Alexandre Dubois:you are welcome Sidney stream not workingClosed Troubleshooting the Theme   Updated December 23, 2019 at 5:11pm   2 Most recent comment from Max:Ill close this ticket to avoid confusion because of duplication via the live chat. sunam theme errorClosed Troubleshooting the Theme   Updated December 23, 2019 at 5:04pm   2 Most recent comment from Max:Hi,What is your website address so I can check. I cant see your webpage here: https://d.pr/i/wW6DCu Andrew J Lee Can't access my backendClosed Troubleshooting the Theme   Updated December 22, 2019 at 3:23pm   2 Most recent comment from Andrew J Lee:Nevermind, I ended up making a whole new wordpress install. Mike Dewald Application HelpClosed Troubleshooting the Theme   Updated December 21, 2019 at 7:43pm   2 Most recent comment from Mike Dewald:Nevermind.  We are just going to upload our shows manually.   Mike Dewald General QuestionsClosed Troubleshooting the Theme   Updated December 21, 2019 at 3:18pm   2 Most recent comment from Mike Dewald:i fixed it.  The home page has its own separate background color setting.   I found this out when reading the manual lol.  Sorry I will read through all that before asking another question.   Marlon How to work with SpotifyClosed General Help on the Theme   Updated December 21, 2019 at 1:23pm   7 Most recent comment from Marlon:Super!! Thanks for the support : ) Eeva Määttänen Unable upload the mp3pro plugin automatically, though there are newer versionClosed MP3 Audio Player Plugin   Updated December 20, 2019 at 4:49pm   2 Most recent comment from Max:Hi,Please try this one attached.We have fixed the automatic updater in that version. Mike Rowley Menu FontsClosed Troubleshooting the Theme   Updated December 20, 2019 at 4:45pm   5 Most recent comment from Max:Umm, make sure to clear your browser cache and maybe your website cache or your CDN's cache if you have any. as I tested with 2 computer here and it works fine. daniel benton-smith Plugin UpdateClosed MP3 Audio Player Plugin   Updated December 19, 2019 at 8:49pm   4 Most recent comment from Max:you're welcome John After recent update all template formatting, CSS and top NAV are GONE.Closed Troubleshooting the Theme   Updated December 18, 2019 at 7:18pm   2 Most recent comment from Max:Hi,Probably just a cache issue. Go to wp-admin > theme options general setting and disable the option : "Move Dynamic Style to External Stylesheet" then save.You can re enable the option after you sav ... daniel benton-smith Player buttonClosed MP3 Audio Player Plugin   Updated December 17, 2019 at 8:37pm   5 Most recent comment from daniel benton-smith:ok I think ive sorted this now. I was using this code inside of custom fields and post excerpt and for some reason it did not like it.When I use the code inside of the content block it seems to work f ... introvartsounds ErrorClosed Troubleshooting the Theme   Updated December 17, 2019 at 5:48pm   2 Most recent comment from Max:Please check with your hosting provider. Perhaps your server miss memory or time out