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Public Tickets

Scott audio player play urlClosed MP3 Audio Player Plugin   Updated November 4, 2019 at 9:05pm   7 Most recent comment from Scott:Thanks...too bad, plugin looks great, would of loved to use! jorgiyo Page SpeedClosed General Help on the Theme   Updated November 4, 2019 at 5:59pm   2 Most recent comment from Max:Yes,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/ Markus Marjak Marjak Elementor problems / mobile viewsClosed Troubleshooting the Theme   Updated November 4, 2019 at 5:59pm   2 Most recent comment from Max:Hi,It looks like a JavaScript conflict. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if t ... Mike Ostrow Slider RevolutionClosed Get Started with the Theme   Updated November 4, 2019 at 5:56pm   2 Most recent comment from Alexandre Dubois:Hi Mike, Are you talking about Slider Revolution Template? Do you want to download template from the slider revolution library? Because, in this case you have to buy a Slider Revolution license. The ... Clinton Bompart audio player not playing the filesClosed MP3 Audio Player Plugin   Updated November 3, 2019 at 5:06am   7 Most recent comment from Clinton Bompart:Solved thanks. I uploaded the audio in the correct area Nicolas Godefroy Youtube API KeyClosed General Help on the Theme   Updated November 2, 2019 at 9:54am   13 Most recent comment from Nicolas Godefroy:Merci Alexandre!The grid works like a charm now, thanks a lot!! I will also resize the home picture, thanks for your kind recommendation and I really appreciate your help!  José Pedro Ferreira Bulleted text changes colourClosed General Help on the Theme   Updated November 1, 2019 at 5:57pm   6 Most recent comment from Alexandre Dubois:You are welcome Brad Shoemaker Sonaar Interferes with Powerpress FeedClosed Troubleshooting the Theme   Updated November 1, 2019 at 2:45pm   5 Most recent comment from Max:Hi,we have just added an option in our theme to disable the rss feed generated by Sonaar. We will push an official update within the next 2 weeks. In the meantime, here is the update.See screenshot o ... Brad Shoemaker Player isn't Playing External MP3Closed MP3 Audio Player Plugin   Updated November 1, 2019 at 2:16pm   2 Most recent comment from Brad Shoemaker:And I can close this one as well. I turned off the Real Time Spectral Analyzer. So this now works. My apologies on even opening this one. Once I had some time to read through other issues from other p ... Marcus Klossek playlists in artist pageClosed General Help on the Theme   Updated October 31, 2019 at 8:23pm   4 Most recent comment from Max:you are welcome paul SLIDER REVOLUTION UPDATEClosed General Help on the Theme   Updated October 31, 2019 at 3:31pm   3 Most recent comment from paul:Thanks for your reply Maxime and I totally understand. I was simply curious for now.I will await future updates.Thanks! sunam emailClosed General Help on the Theme   Updated October 31, 2019 at 3:23pm   2 Most recent comment from Max:Hi,This is from Contact Form 7 plugin .. So the template is set directly in the contact form plugin. You can check the official Contact Form 7 faq section here: https://contactform7.com/faq/hope it h ... Alfredo A multisite siteClosed MP3 Audio Player Plugin   Updated October 30, 2019 at 7:26pm   2 Most recent comment from Max:Hi,if its the same domain address, yes it will work. If its on 2 different sub domain, it wont work and you will have to upgrade your license. Jeff Weidner pocasts are not playing for some reasonClosed Troubleshooting the Theme   Updated October 30, 2019 at 5:43pm   6 Most recent comment from Max:Good to know! Rob Harvey Soundwave not DisplayingClosed MP3 Audio Player Plugin   Updated October 30, 2019 at 2:38pm   2 Most recent comment from Max:Hi Rob,yes there is a known issue that we were not able to fix yet. When there is 2 player using the same playlist or tracks, there is an issue.Its on our roadmap but we dont have any ETA yet.