Public Tickets
Cash Perkins
some plugins not loading initially on pageClosed
General Help on the Theme
Updated November 14, 2023 at 4:36am
3
Most recent comment from Max:HiIn most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Carl Batson
Error messageClosed
Troubleshooting the Theme
Updated November 13, 2023 at 5:37pm
4
Most recent comment from Max:I need to be able to reproduce the issue in order to investigate..the report does not tell me enough info
tomi
503 server errorsClosed
MP3 Audio Player Plugin
Updated November 13, 2023 at 3:12pm
2
Most recent comment from Max:We dont recommend creating 1 playlist with hundreds of tracks into it.What we recommend is creating 1 "playlist post" with 1 track each, and assign each of your post a specific category.THEN, when you ...
tomi
PlaylisClosed
MP3 Audio Player Plugin
Updated November 13, 2023 at 3:09pm
2
Most recent comment from Max:Hi,The "All Playlist" menu has been renamed for "All Tracks", its the same menu but only the label has been renamed.The best way to manage and organize your tracks is by adding 1 track per post, and ...
tomi
embedClosed
MP3 Audio Player Plugin
Updated November 13, 2023 at 3:05pm
4
Most recent comment from Max:Hi,Unfortunately, it's not a feature we have at this time. If other users request this, we will add it to our roadmap for a future update, for sure.
ORI
My website doesn't load new podcastsClosed
MP3 Audio Player Plugin
Updated November 10, 2023 at 2:45pm
2
Most recent comment from Max:Hi,Is your cronjob setup correctly ?https://sonaar.io/docs/fetch-import-new-episodes-from-your-existing-podcast-hosting-automatically/If you think its set correctly and its still not working, please ...
Cash Perkins
header / menuClosed
General Help on the Theme
Updated November 9, 2023 at 2:56pm
3
Most recent comment from Alexandre Dubois:Hi, The menu is hidden because the optiobn here is enable:
Andy Caryofyllis
Password colourClosed
General Help on the Theme
Updated November 8, 2023 at 2:33pm
8
Most recent comment from Alexandre Dubois:You are welcome
Lukas
REST APIClosed
MP3 Audio Player Plugin
Updated November 7, 2023 at 8:13pm
3
Most recent comment from Lukas:Thank you again
Quentin
Podcast Import Featured ImageClosed
Podcast Help on the Theme
Updated November 7, 2023 at 2:54pm
4
Most recent comment from Max:According to the rss, you dont have an image set for this episode (while the other one below has one). See screenshot https://drops.sonaar.io/i/0Tc2nX
Luka
Podcast show follow/subscribeClosed
MP3 Audio Player Plugin
Updated November 7, 2023 at 2:11pm
2
Most recent comment from Max:Hello Luka,we dont have a "add to favorites / Subscribe" for the podcast show custom post types built-in unfortunately.You will need to use a third party plugins for this.
Cash Perkins
call to action display issueClosed
Troubleshooting the Theme
Updated November 6, 2023 at 7:11pm
11
Most recent comment from Alexandre Dubois:Sorry for the wait, The issue is caused by a conflict betwen the Lazy load background image option and the ajax continuous player. We have to disable the lazyload option for now:
Shane Ivers
Feature RequestClosed
MP3 Audio Player Plugin
Updated November 6, 2023 at 4:13pm
2
Most recent comment from Alexandre Dubois:Hi Shane, You right this is something we should work on. I have add this task to our roadmap, but I can tell for now if it is something we will do soon.
Michele Paolino
Issue on firefoxClosed
MP3 Audio Player Plugin
Updated November 6, 2023 at 3:17pm
10
Most recent comment from Max:Hi,When I go here: https://test.michelepaolino.design/sis-archivio/ there is no player set on that page. Its an empty page: https://drops.sonaar.io/i/7a22zsWhen I go directly in a playlist post ho ...
tomi
Playlist cover image issue on postClosed
MP3 Audio Player Plugin
Updated November 6, 2023 at 1:58pm
2
Most recent comment from Max:Hi,the only way to add a playlist cover image is to edit the playlist post, and add the featured image. see screenshot https://drops.sonaar.io/i/3tDXJZ