Public Tickets
Alex Simmonds
The Zip folder doesn't contain the style.css folder?Closed
Troubleshooting the Theme
Updated December 14, 2023 at 1:42pm
2
Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. ...
niel
why do i start hereClosed
Get Started with the Theme
Updated December 13, 2023 at 7:11pm
2
Most recent comment from Max:Hi,Its because you have not imported any theme demos yet.You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Niels
I would like an invoiceClosed
Get Started with the Theme
Updated December 13, 2023 at 2:50pm
2
Most recent comment from Max:Hi Niels,Thanks for reaching out. You can download your invoice by login to your sonaar.io/login account and go to My Account > Subscriptions > View Transactions
Glenn
License shortcode box text formattingClosed
MP3 Audio Player Plugin
Updated December 13, 2023 at 2:35pm
3
Most recent comment from Glenn:That's disappointing.
Glenn
disable sticky player on Coming Soon templateClosed
MP3 Audio Player Plugin
Updated December 13, 2023 at 2:33pm
8
Most recent comment from Alexandre Dubois:Hi Glenn,Great! Well done. Otherwise here a stronger css selector:body.postid-8493 div#sonaar-player.sr-float:not(.sr_hide) {display: none !important;}
Bartłomiej
Add to cart sectionClosed
MP3 Audio Player Plugin
Updated December 12, 2023 at 5:04pm
12
Most recent comment from Bartłomiej:Now it works fine, thank you!
Brett Henrichsen
Theme ColorsClosed
Troubleshooting the Theme
Updated December 12, 2023 at 3:11pm
2
Most recent comment from Alexandre Dubois:Hi Brett, You still can contact us through messanger. A messenger icon should appear at the bottom of the window when visiting https://sonaar.io/. Your issue is probably a cahce issue. Please clear ...
Derrick Dzurko
Setting won't saveClosed
MP3 Audio Player Plugin
Updated December 12, 2023 at 3:01pm
5
Most recent comment from Max:Hi,please remove the coming soon page: https://drops.sonaar.io/i/luOul4or give me access to your wp-admin so I can investigate and see if there is any error in the browser console.
Chance
Shortcode for audio filesClosed
MP3 Audio Player Plugin
Updated December 11, 2023 at 8:48pm
4
Most recent comment from Chance:Thank you. The solves the issue. You can close this ticket.
Joe
installClosed
Troubleshooting the Theme
Updated December 8, 2023 at 10:07pm
2
Most recent comment from Max:Hi,You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder ...
Phil Watkins
Essential Grids Not WorkingClosed
Troubleshooting the Theme
Updated December 8, 2023 at 5:07pm
8
Most recent comment from Alexandre Dubois:Well done Phil
Jeffrey
plugin add to cartClosed
MP3 Audio Player Plugin
Updated December 8, 2023 at 3:35pm
7
Most recent comment from Jeffrey:Hi Max, i checked it out it seems to be working now indeed, thanks a lot! I'll let my developer know that you fixed it.I didn't know there was an WP Rocket Query String function that could ...
Lee
Slider revolution fatal errorClosed
Troubleshooting the Theme
Updated December 7, 2023 at 2:55pm
4
Most recent comment from Alexandre Dubois:Hi Lee, Are you able to contact your hosting team support. Something doesnt allow the Revolution Slider on the server. The issue doesnt come from the theme or from another plugin. We can disable them ...
William
play buttons not workingClosed
MP3 Audio Player Plugin
Updated December 6, 2023 at 3:28pm
6
Most recent comment from Max:Yes
Alex
Change player idClosed
MP3 Audio Player Plugin
Updated December 5, 2023 at 4:19pm
19
Most recent comment from Alexandre Dubois:Hi,Please try this code:.iron-audioplayer .sr_store_force_pl_bt{font-size: 24px !important;}