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Public Tickets

Giorgos Menu on mobile versionClosed General Help on the Theme   Updated November 17, 2023 at 4:08pm   7 Most recent comment from Giorgos:Many thanks Max!I confirm that everything works now. Guy Luxxxe Banner imageClosed General Help on the Theme   Updated November 16, 2023 at 9:31pm   3 Most recent comment from Guy Luxxxe:Bonjour,Parfait. Merci pour le code ! Matthew McCluster Audience Theme Not LoadingClosed Troubleshooting the Theme   Updated November 16, 2023 at 7:23pm   1 Most recent comment from Matthew McCluster:The Audience theme is not loading properly Chad outdated instructionsClosed MP3 Audio Player Plugin   Updated November 16, 2023 at 7:08pm   24 Most recent comment from Alexandre Dubois:You are welcome Laurent Podcast plugin & TranscriptClosed MP3 Audio Player Plugin   Updated November 15, 2023 at 2:51pm   8 Most recent comment from Max:Its fixed Tim Gales Music CategoryClosed General Help on the Theme   Updated November 14, 2023 at 6:14pm   6 Most recent comment from Alexandre Dubois:Hi Tim, Go to wp-admin>theme options>social media>share buttonsAnd disable all butons Cash Perkins some plugins not loading initially on pageClosed General Help on the Theme   Updated November 14, 2023 at 4:36am   3 Most recent comment from Max:HiIn most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.  Please read this article on how to troubleshoot and workarounds. Carl Batson Error messageClosed Troubleshooting the Theme   Updated November 13, 2023 at 5:37pm   4 Most recent comment from Max:I need to be able to reproduce the issue in order to investigate..the report does not tell me enough info  tomi 503 server errorsClosed MP3 Audio Player Plugin   Updated November 13, 2023 at 3:12pm   2 Most recent comment from Max:We dont recommend creating 1 playlist with hundreds of tracks into it.What we recommend is creating 1 "playlist post" with 1 track each, and assign each of your post a specific category.THEN, when you ... tomi PlaylisClosed MP3 Audio Player Plugin   Updated November 13, 2023 at 3:09pm   2 Most recent comment from Max:Hi,The "All Playlist" menu has been renamed for "All Tracks", its the same menu but only the label has been renamed.The best way to manage and organize your tracks is by adding 1 track per post, and ... tomi embedClosed MP3 Audio Player Plugin   Updated November 13, 2023 at 3:05pm   4 Most recent comment from Max:Hi,Unfortunately, it's not a feature we have at this time. If other users request this, we will add it to our roadmap for a future update, for sure. ORI My website doesn't load new podcastsClosed MP3 Audio Player Plugin   Updated November 10, 2023 at 2:45pm   2 Most recent comment from Max:Hi,Is your cronjob setup correctly ?https://sonaar.io/docs/fetch-import-new-episodes-from-your-existing-podcast-hosting-automatically/If you think its set correctly and its still not working, please ... Cash Perkins header / menuClosed General Help on the Theme   Updated November 9, 2023 at 2:56pm   3 Most recent comment from Alexandre Dubois:Hi, The menu is hidden because the optiobn here is enable: Andy Caryofyllis Password colourClosed General Help on the Theme   Updated November 8, 2023 at 2:33pm   8 Most recent comment from Alexandre Dubois:You are welcome Lukas REST APIClosed MP3 Audio Player Plugin   Updated November 7, 2023 at 8:13pm   3 Most recent comment from Lukas:Thank you again