Public Tickets
Hannes
Episode List OrderClosed
MP3 Audio Player Plugin
Updated September 6, 2023 at 3:17pm
4
Most recent comment from Alexandre Dubois:Hi Hannes, Are you talking about the "Reverse tracklist" in the elementor editor:
Denislav Anastasov
Critical error on websiteClosed
Troubleshooting the Theme
Updated September 6, 2023 at 2:10pm
4
Most recent comment from Max:Im closing this ticket since we are in discussion on messenger. This will prevent confusion and duplication.
Yngva
Events - SortingClosed
Troubleshooting the Theme
Updated September 5, 2023 at 7:06pm
4
Most recent comment from Alexandre Dubois:You are welcome
Bradley
InstallationClosed
Troubleshooting the Theme
Updated September 5, 2023 at 4:28pm
2
Most recent comment from Max:Could you please reply to the previous ticket because you are opening multiple tickets every time your respond, and the information is spreaded from all your tickets. thank you.
Corey
Track LoopClosed
MP3 Audio Player Plugin
Updated September 5, 2023 at 1:21pm
2
Most recent comment from Max:Hi,
Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment.I would like to apologize for not providing you with this particular feature at the mom ...
Steve Law
plug in updatesClosed
Troubleshooting the Theme
Updated September 1, 2023 at 7:40pm
5
Most recent comment from Alexandre Dubois:Essential Grid 3.0.17 is already available. When you update sonaar theme, I recommend you to look through the theme changelog if a new plugin version is available. Here how to update Essential Grid ...
Jens
Player Template Can't be importedClosed
MP3 Audio Player Plugin
Updated September 1, 2023 at 7:33pm
6
Most recent comment from Alexandre Dubois:Hi Jens, Unfortunatly the Carousel feature is a new feature an we dont have any documentation to provide. I will try me best to guide your.You have to enable the Coverflow option here:Click on the S ...
Billy Roberson
Header not visible on Mobile and Return to shop optionClosed
General Help on the Theme
Updated September 1, 2023 at 4:35pm
9
Most recent comment from Billy Roberson:This worked for me Max. I was unclear how to get the Responsive mode to show and didn't realize it was only available under the Advanced Tab. Everything looks good now. Just trying to get t ...
Adrien
Share buttonClosed
Troubleshooting the Theme
Updated September 1, 2023 at 3:35pm
6
Most recent comment from Alexandre Dubois:Bonne journée
vall ownes
lyrics no easyClosed
MP3 Audio Player Plugin
Updated August 31, 2023 at 2:02pm
18
Most recent comment from Max:About the duration, I can see it here: https://drops.sonaar.io/i/uewor1please elaborate what duration does not show ?For the faster speed, it depends on your server speed to process and load the file ...
phil dankner
Site doesnt show correctlyClosed
General Help on the Theme
Updated August 31, 2023 at 1:27pm
4
Most recent comment from Alexandre Dubois:Hi Phil, No homepage is selected here:Please go to wp-admin>settings>reading to select the homepage.You probably wanna select this page: https://elle-music.com/home-elementor/
Tomasz Raff
Home page Symphony - Photo?Closed
General Help on the Theme
Updated August 30, 2023 at 8:45pm
3
Most recent comment from Tomasz Raff:Hi Alexandre! Thanks a lot! I thought it's easy but somehow I couldn't find it. All the best, Tomasz
Sean Johnson
Add To Cart ButtonClosed
MP3 Audio Player Plugin
Updated August 30, 2023 at 8:18pm
4
Most recent comment from Alexandre Dubois:Ok I understand. For now, you are the only customer to have reported this issue with 4.7. Something specific to your site causes a conflict. Are you able to set a stage server to investigate the issue ...
Slim
Oops. We’ve found a minor issue.Closed
General Help on the Theme
Updated August 30, 2023 at 1:52pm
5
Most recent comment from Max:The issue you had was because you were using a old version of the theme. I have updated it and now everything seems to works correctly.
Mehdi Ghelichpoor
May I update my license in the future?Closed
MP3 Audio Player Plugin
Updated August 30, 2023 at 1:45pm
4
Most recent comment from Max:Sorry for the confusion, my bad. Its under license keys. See screenshot https://drops.sonaar.io/i/duBhgS