Public Tickets
Ariful
Lazy LoadClosed
MP3 Audio Player Plugin
Updated October 13, 2023 at 10:59pm
11
Most recent comment from Max:Not possible with selected post. Read this article to carefully understand what is lazyload : https://sonaar.io/docs/lazyload/
Arjan Terpstra
Database error - theme installClosed
Troubleshooting the Theme
Updated October 13, 2023 at 9:31pm
5
Most recent comment from Alexandre Dubois:You are welcome
Arjan Terpstra
ActivationClosed
Troubleshooting the Theme
Updated October 13, 2023 at 3:07pm
8
Most recent comment from Alexandre Dubois:Hi Arjan I have answered to the ticket https://sonaar.ticksy.com/ticket/3497292/
Phil Watkins
Play ListsClosed
General Help on the Theme
Updated October 12, 2023 at 8:23pm
1
Most recent comment from Phil Watkins:Regarding adding playlists, for an artist's CD album. I had someone add an artist for me with one CD. Now I’d like to add additional albums / playlist for this artist. Looking at the album alre ...
Amir
How can I change the pricing of a contract for ALL BEATS?Closed
MP3 Audio Player Plugin
Updated October 12, 2023 at 1:16pm
2
Most recent comment from Max:Hi,The only way I know to do bulk editing for this is by using this plugin: https://woocommerce.com/products/product-bulk-editor-for-woocommerce/Perhaps there is other plugins but im not familiar ...
Phil Watkins
Video PlayerClosed
General Help on the Theme
Updated October 11, 2023 at 2:27pm
4
Most recent comment from Alexandre Dubois:Hi Phil, The video list shown on the screenshot you provided come from the Elementor Pro video playlist widget. It is only avaible through the elementor editor and the Elementor Pro plugin has to be ...
Bob Hamilton
Licence Key ActivationClosed
MP3 Audio Player Plugin
Updated October 9, 2023 at 5:55pm
3
Most recent comment from Bob Hamilton:Hi Max,That worked.Thank you.Bob
Maria Baldrich
Create an accountClosed
General Help on the Theme
Updated October 9, 2023 at 1:14pm
4
Most recent comment from Max:Yes it's a one time payment only.
Aurelie
grey unwanted sidebar on the websiteClosed
Troubleshooting the Theme
Updated October 9, 2023 at 1:09pm
3
Most recent comment from Aurelie:Hello, thanks for your help, that was the FB Chat Plugin creating some conflict
Yeshiva
Essential Gird pluggin not wanting to updateClosed
Get Started with the Theme
Updated October 6, 2023 at 7:27pm
2
Most recent comment from Alexandre Dubois:Hi,
Please read the article here on how to update Sonaar theme pack plugins.
yanjun
"Add Another Track" button doesn't workClosed
MP3 Audio Player Plugin
Updated October 6, 2023 at 7:01pm
4
Most recent comment from Max:Hi,
The issue is caused by your theme which use a very old open source library of fontIconPicker: https://github.com/micc83/fontIconPicker/tree/master
we use a newer version of this library with ne ...
Jim
Beat Store without installing templateClosed
MP3 Audio Player Plugin
Updated October 6, 2023 at 3:37pm
17
Most recent comment from Max:We cannot import only specific part of the audience template.However, you can import templates we offer in our MP3 Audio Player Pro's example page by going to wp-admin > mp3 player > import templ ...
Louie
LicensingClosed
MP3 Audio Player Plugin
Updated October 5, 2023 at 5:43pm
2
Most recent comment from Max:Correct, This product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want ...
Jim Van Zile
New 'X' logo to replace Twitter logoClosed
General Help on the Theme
Updated October 5, 2023 at 2:19pm
2
Most recent comment from Max:Hi,we will release a theme update as soon as possible for this.
Marcus
Customizing theme & shopping cartClosed
Troubleshooting the Theme
Updated October 5, 2023 at 1:30pm
6
Most recent comment from Alexandre Dubois:Hi Marcus,
It would be nice to have the option to update those independently.
You still can use custom css code.
Please go to wp-admin>theme options>custom css/js
And add those code in the cu ...