Public Tickets
Osu
Waveform absent when loading mp3 externallyClosed
Troubleshooting the Theme
Updated June 4, 2019 at 12:45am
5
Most recent comment from Max:You have a cors policy issue. please ask your hosting provider to allow origin access to * or to your domain name (which is local host)What you can do, is to show them this message: Access to XMLHttp ...
Fingerz
MenusClosed
Troubleshooting the Theme
Updated June 3, 2019 at 11:09pm
4
Most recent comment from Max:If you use Elementor Pro, as soon as you will use the header builder and assign the menu, it will disable automatically the theme's menu.
GertJan van Schuppen
At store icons on PlaylistClosed
Troubleshooting the Theme
Updated June 3, 2019 at 4:15pm
2
Most recent comment from Alexandre Dubois:Hi, The file related to those option is sonaar/includes/sonaar-music/includes/custom-fields.php (line 1008)But you have to know any theme update will remove all customization don in the theme core.
Jonathan Pike
Elimentor Lightbox Not WorkingClosed
Troubleshooting the Theme
Updated June 3, 2019 at 4:06pm
8
Most recent comment from Alexandre Dubois:Hi, I dont see this issue.Are you talking about lightboxs on this page https://www.griffithscomposer.com/anzca-repertoire-alan-griffiths/ ?With browser are you using?
GertJan van Schuppen
Use a template to make a new pageClosed
Troubleshooting the Theme
Updated June 3, 2019 at 3:04pm
2
Most recent comment from Max:Hi,great read: https://docs.elementor.com/article/60-libraryAlso, what you're asking is a great question and I think it's a very interesting one (that lot of people could also benefit). I ...
Daniel Biro
installing demoClosed
Get Started with the Theme
Updated June 3, 2019 at 3:02pm
5
Most recent comment from Max:Ill close this ticket since we have also a discussion opened on messenger. Messenger is often faster to get replies.
Dylan Jackson
Wave not appearingClosed
Troubleshooting the Theme
Updated June 1, 2019 at 3:39pm
9
Most recent comment from Max:Hi,there is no option in the player to remove the soundwave and the total time. However, you can use custom css with display:none; to hide any part of it to suits your need.
José Pedro Ferreira
Multilingual siteClosed
General Help on the Theme
Updated June 1, 2019 at 3:33pm
2
Most recent comment from Max:Hi,Please read this article: How to translate the theme in your own language ?
Drew Sebesteny
Archive page w/ list instead of thumbnailsClosed
Podcast Help on the Theme
Updated May 31, 2019 at 5:50pm
6
Most recent comment from Alexandre Dubois:You are welcome
paul
Margin + Padding issuesClosed
Troubleshooting the Theme
Updated May 31, 2019 at 3:15pm
6
Most recent comment from Alexandre Dubois:Hello Paul
"so this means that there is no simple theme option way to control the padding or the margin of the 'menu-container'?"
The margin-top option works fine https://d.pr/free/i/euGXsE� ...
Jonathan Pike
MailChimp (emails entered on website not going into Mailchimp)Closed
Troubleshooting the Theme
Updated May 31, 2019 at 2:14pm
6
Most recent comment from Alexandre Dubois:Maybe I wrong, but I m pretty convain the issue is now fixed in our theme code. Have you clear the cache here https://d.pr/free/i/DUGox2If the issue persists, please disable all plugins exept eleme ...
Oren Cohen
music playerClosed
Troubleshooting the Theme
Updated May 31, 2019 at 1:11pm
3
Most recent comment from Oren Cohen:get me on messenger
paul
Elementor Pro site logoClosed
Troubleshooting the Theme
Updated May 31, 2019 at 1:07pm
3
Most recent comment from paul:Thanks for the quick reply. I look forward to the next update.
Oren Cohen
youtube and releasesClosed
Troubleshooting the Theme
Updated May 31, 2019 at 1:03pm
3
Most recent comment from Oren Cohen:Actually, what I mean was, I have an artist page via ESS. There is one page. I want it boxed on the front page but it is not loading.
Oren Cohen
home page sonaarClosed
General Help on the Theme
Updated May 31, 2019 at 1:13am
1
Most recent comment from Oren Cohen:How do I edit the facebook and soundcloud little logos on the top right to go to mine?