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Public Tickets

Soni woocommerceClosed General Help on the Theme   Updated May 23, 2019 at 6:00am   3 Most recent comment from Soni:Done :)  Soni woocommerce product searchClosed General Help on the Theme   Updated May 23, 2019 at 5:59am   3 Most recent comment from Soni:Hi MAxime ,Thank you for your suggest and i have purchased the Pro version : )I have changed the product search instead of the global search , Thank you once again for your support.Kind regardsSoni Isma Anwar Ajax errorClosed Troubleshooting the Theme   Updated May 22, 2019 at 5:34pm   11 Most recent comment from Alexandre Dubois:Hi Isma, I dont see this issue on my device. May i ask which internet explorer version are you using. And have you tested on a Mac and PC device?I dont see the issue, on internet explorer, but this b ... Drew Sebesteny Creating Podcast posts from imported RSS feedClosed Podcast Help on the Theme   Updated May 21, 2019 at 7:40pm   7 Most recent comment from Max:thank you José Pedro Ferreira Error in installing demo contentClosed Troubleshooting the Theme   Updated May 20, 2019 at 2:34pm   4 Most recent comment from Max:Great ! Francesco Audioplayer issue caused by sonaar v.4.2.1Closed Troubleshooting the Theme   Updated May 19, 2019 at 5:47pm   4 Most recent comment from Max:Thanks Francesco!Oh, by the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to you :) Simple click here https://www.tru ... Vini Page in two languagesClosed Get Started with the Theme   Updated May 19, 2019 at 1:29pm   4 Most recent comment from Max:Hi Jose,Yes you can use Polylang..Please read this article pulled from our knowledge base:How to translate the theme in your own language ? GertJan van Schuppen Hamburger menu?Closed Troubleshooting the Theme   Updated May 18, 2019 at 6:10pm   4 Most recent comment from Max:thanks Prasha Podcast Player is not working on any apple device.Closed Podcast Help on the Theme   Updated May 18, 2019 at 3:15pm   6 Most recent comment from Max:Thats it Prasha, Jonathan Rojas Playlists/AlbumsClosed General Help on the Theme   Updated May 18, 2019 at 4:30am   4 Most recent comment from Max:Hi, We don't have such feature in our theme(to swtich automatically to another playlist)  Phil Waveforms not displaying in MP3 Audio Player on page loadClosed Troubleshooting the Theme   Updated May 18, 2019 at 4:26am   4 Most recent comment from Max:@mario Could you please provide me access to your wp-admin and I will gladly check the issue you have. GertJan van Schuppen Slider Revolution: remove backgroundimageClosed Troubleshooting the Theme   Updated May 17, 2019 at 3:27pm   3 Most recent comment from Alexandre Dubois:Hi, I went to wp-admin>slider RevolutionEdit "main homepage" slider.clicked on the "slider setting" tabAnd disable the background optionhttps://d.pr/free/i/aIEkBS Simon Richards Clarification about PurchasingClosed General Help on the Theme   Updated May 17, 2019 at 1:29pm   2 Most recent comment from Max:Hi Simon,Elementor Template Kits are not included in the lifetime plan.Here are some infos about our Elementor Templates Kit. * It's an ADD-ON to your current theme! The kit is an awesome library ... GertJan van Schuppen Adjust blogpost layoutClosed Troubleshooting the Theme   Updated May 17, 2019 at 1:21pm   2 Most recent comment from Max:This is not possible unless you use either Elementor PRO, or you do some custom CSS to adjust that.Unfortunately, custom css is beyond the scope of our support. Reece music playerClosed Troubleshooting the Theme   Updated May 17, 2019 at 1:00am   4 Most recent comment from Max:Hi Reece,I have fixed the issue for now by downgrading to the last version. We will push a theme update this weekend that will permanently fix the issue will the player not showing up in the next ve ...