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Public Tickets

Simon Richards Clarification about PurchasingClosed General Help on the Theme   Updated May 17, 2019 at 1:29pm   2 Most recent comment from Max:Hi Simon,Elementor Template Kits are not included in the lifetime plan.Here are some infos about our Elementor Templates Kit. * It's an ADD-ON to your current theme! The kit is an awesome library ... GertJan van Schuppen Adjust blogpost layoutClosed Troubleshooting the Theme   Updated May 17, 2019 at 1:21pm   2 Most recent comment from Max:This is not possible unless you use either Elementor PRO, or you do some custom CSS to adjust that.Unfortunately, custom css is beyond the scope of our support. Reece music playerClosed Troubleshooting the Theme   Updated May 17, 2019 at 1:00am   4 Most recent comment from Max:Hi Reece,I have fixed the issue for now by downgrading to the last version. We will push a theme update this weekend that will permanently fix the issue will the player not showing up in the next ve ... Jonathan Rojas Playlist Track OrderClosed General Help on the Theme   Updated May 15, 2019 at 2:06pm   2 Most recent comment from Alexandre Dubois:Hi, They are ordered by date. You can change this, if you go to wp-admin>slider revolutionEdit the music-slider.select the "slider settings" tab.And change the "sort post by" option.https://d.pr/fre ... oscillator Displaying Podcasts In Essential GridClosed Troubleshooting the Theme   Updated May 15, 2019 at 2:01pm   6 Most recent comment from Alexandre Dubois:you are welcome GertJan van Schuppen Google Maps icon nog showingClosed Troubleshooting the Theme   Updated May 15, 2019 at 1:46pm   4 Most recent comment from Alexandre Dubois:It is fixed..fa.fa-map-marker:before{font-weight: 900;} Raf Cardenas google mobile friendly issuesClosed General Help on the Theme   Updated May 14, 2019 at 5:47pm   4 Most recent comment from Max:Hi,please send me a direct link to the report so I can check directly with the tools you are using. I cannot inspect the report (because you mostly copied/pasted the error..i need the full report di ... GertJan van Schuppen Event list with only one category showingClosed Troubleshooting the Theme   Updated May 14, 2019 at 2:30pm   4 Most recent comment from Max:The categories of the event custom post types can be used only with Essential Grid (where you can use it to build event grids with image cover etc..).The categories are not used in your event custom ... GertJan van Schuppen Show Location on event gridClosed Troubleshooting the Theme   Updated May 14, 2019 at 2:14pm   2 Most recent comment from Max:Hi,unfortunately, we dont have this option. you will have to customize the templates files to suits your need.For custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkra ... Jonathan Rojas Artist PageClosed General Help on the Theme   Updated May 14, 2019 at 1:52pm   2 Most recent comment from Alexandre Dubois:Hi,Yes you can do that.Please go to wp-admin>Ess Grid>item skin editorAnd edit the "sonaar-artists" gridSelect the "Layout Composition>Link/SEO" tab.And select none as the link option.https://d.pr/fre ... Jonathan Pike Blog pages not paginatingClosed Troubleshooting the Theme   Updated May 14, 2019 at 4:20pm   3 Most recent comment from Alexandre Dubois:Hi Jonathan, We will release a new theme update today or tomorrow. It will fix the archive post issue.  GertJan van Schuppen Change link text colorClosed Troubleshooting the Theme   Updated May 13, 2019 at 2:27pm   2 Most recent comment from Max:Hi,The easiest way to control the link color, you can add this custom code to wp-admin > theme options > custom css:a {    color: #8600d4;}Replace the color hexa by your own. Jonathan Pike Playlist error when showing full playlist from audio player.Closed Troubleshooting the Theme   Updated May 13, 2019 at 12:49pm   2 Most recent comment from Max:Hi,It looks like a conflict with a third party plugins. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slid ... Brian Foster New PageClosed General Help on the Theme   Updated May 10, 2019 at 9:08pm   5 Most recent comment from Alexandre Dubois:Yes WPBakery is fine. Dont use both Elementor and WPBakery GertJan van Schuppen Change URL from eventsClosed Troubleshooting the Theme   Updated May 10, 2019 at 2:02pm   2 Most recent comment from Max:Hi,you can change the slug of your pages, posts and custom posts by click the edit button beside the page URL on every page. see screenshot: https://d.pr/i/wcOwIzYou cannot have /madame-x-tour/12-09 ...