Public Tickets
vall ownes
lyrics no easyClosed
MP3 Audio Player Plugin
Updated August 31, 2023 at 2:02pm
18
Most recent comment from Max:About the duration, I can see it here: https://drops.sonaar.io/i/uewor1please elaborate what duration does not show ?For the faster speed, it depends on your server speed to process and load the file ...
phil dankner
Site doesnt show correctlyClosed
General Help on the Theme
Updated August 31, 2023 at 1:27pm
4
Most recent comment from Alexandre Dubois:Hi Phil, No homepage is selected here:Please go to wp-admin>settings>reading to select the homepage.You probably wanna select this page: https://elle-music.com/home-elementor/
Tomasz Raff
Home page Symphony - Photo?Closed
General Help on the Theme
Updated August 30, 2023 at 8:45pm
3
Most recent comment from Tomasz Raff:Hi Alexandre! Thanks a lot! I thought it's easy but somehow I couldn't find it. All the best, Tomasz
Sean Johnson
Add To Cart ButtonClosed
MP3 Audio Player Plugin
Updated August 30, 2023 at 8:18pm
4
Most recent comment from Alexandre Dubois:Ok I understand. For now, you are the only customer to have reported this issue with 4.7. Something specific to your site causes a conflict. Are you able to set a stage server to investigate the issue ...
Slim
Oops. We’ve found a minor issue.Closed
General Help on the Theme
Updated August 30, 2023 at 1:52pm
5
Most recent comment from Max:The issue you had was because you were using a old version of the theme. I have updated it and now everything seems to works correctly.
Mehdi Ghelichpoor
May I update my license in the future?Closed
MP3 Audio Player Plugin
Updated August 30, 2023 at 1:45pm
4
Most recent comment from Max:Sorry for the confusion, my bad. Its under license keys. See screenshot https://drops.sonaar.io/i/duBhgS
Catherine Ellis
Cannot upload purchased templates kitClosed
Troubleshooting the Theme
Updated August 28, 2023 at 7:48pm
4
Most recent comment from Max:Hi,from what I see, all the templates are there: https://catnjimmy.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=libraryTo use and insert templates into the page builder, read this ar ...
Filippo
LyricsClosed
Troubleshooting the Theme
Updated August 28, 2023 at 3:55pm
8
Most recent comment from Alexandre Dubois:Hi, The issue was caused by the styling tab int the ttml file.
Ilia Slasten
Can't add regular price, sale price, sale flashClosed
MP3 Audio Player Plugin
Updated August 28, 2023 at 1:41pm
2
Most recent comment from Max:Hi,
Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment.
On my end, I tagged this ticket as a feature request so that our development team can co ...
Steven
how to hide short descriptionClosed
MP3 Audio Player Plugin
Updated August 25, 2023 at 6:17pm
2
Most recent comment from Max:Its not possible the change the info icon for another icon im afraid
Will Lisil
Cancel SubscriptionClosed
General Help on the Theme
Updated August 24, 2023 at 6:32pm
3
Most recent comment from Max:Hi,The account and subscription has been cancelled. you wont be charged.
Alex
Shortcodes - Carousel and CoverflowClosed
MP3 Audio Player Plugin
Updated August 24, 2023 at 6:29pm
17
Most recent comment from Alex:Thank you very much! Looks great!
Jess
try to change a template (event.php) in child theme but doesn't work ^^Closed
Troubleshooting the Theme
Updated August 24, 2023 at 5:21pm
5
Most recent comment from Jess:Great, it works!Thank you for your help 🤗Kind regards,Jess
mayank
I need help in modification.Closed
MP3 Audio Player Plugin
Updated August 23, 2023 at 8:09pm
9
Most recent comment from Max:This is a new feature and we have not released it publicly yet. You would be one of the first to use it. See screenshot for the option we have in the new update that will be released next week: http ...
Alvaro Chicaiza
about metricsClosed
MP3 Audio Player Plugin
Updated August 23, 2023 at 7:43pm
2
Most recent comment from Max:Hi,Yes, we support Google Analytics with our pro addon.See documentation: https://sonaar.io/docs/use-google-analytics-to-track-audio-player-statistics/