Public Tickets
Nico Larisch PRO Lifetime
How to upload 3 Songs over the CSV importer for only one playlistClosed
MP3 Audio Player Plugin
Updated July 13, 2023 at 2:46pm
6
Most recent comment from Alexandre Dubois:Hi Nico, Can you please provide the CSV file you are using. The one you have shared with me has a different playlist_name on every lines.
Eric
MP3 Music Player Pro Version – Starter + Templates AddonClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 5:28pm
2
Most recent comment from Alexandre Dubois:Hi Eric, We will work on documentation about the Carousel soon. I recommend you to use elementor editor, it will be by far easier to set the carousel. Otherwise you have to use this shortcode parem ...
Asif
How to get find endpoint or rest api url which is use in flutterClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Asif, Sorry, due at vacations, no customer support was avialable since last friday. I dont get what are you trying to do. Can you please provide more details?
EICParis
Sticky Player showing on all pagesClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 4:33am
4
Most recent comment from EICParis:No. It looks like I have resolved the issue. Thanks
EICParis
no srp-importer.zip linkClosed
Get Started with the Theme
Updated July 12, 2023 at 2:36am
2
Most recent comment from Alexandre Dubois:Hi, I have answered you through messsager
rickstephenrick May
what addons are in elementor sonaar addonsClosed
General Help on the Theme
Updated July 12, 2023 at 2:35am
4
Most recent comment from Alexandre Dubois:Hi,
Sorry for the wait, but our customer support services was temporarily unavailable last Monday and Tuesday due to our staff being on vacation.
It looks we can close this ticket. Please let us kn ...
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 6, 2023 at 5:56am
2
Most recent comment from Hélène Picard:I am good actually. Forget about it !
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 5, 2023 at 8:56pm
2
Most recent comment from Alexandre Dubois:Bonjour Hélène,Je me permets de vous répondre en français.Le url ("https://helene-picard.com/videos/") que vous utilisez pour la page vidéos est dédié et son contenu ne peut être modifié. J ...
Steven
add close option on playerClosed
MP3 Audio Player Plugin
Updated July 5, 2023 at 8:41pm
2
Most recent comment from Alexandre Dubois:Hi Steven, No, the sticky player doesnt have a close button. Only a hide button.
mike
upgrade - play button?Closed
MP3 Audio Player Plugin
Updated July 5, 2023 at 5:42pm
7
Most recent comment from Alexandre Dubois:Hi Mike, I did the fix directly in the plugin core. For now, if you re-install the plugin, the issue will be back, but no worries, the fix will be part of the next plugin version.
Soundgram
contact formClosed
Troubleshooting the Theme
Updated July 5, 2023 at 4:54pm
2
Most recent comment from Alexandre Dubois:Hi, What is the error?May I have a login credential to the wp-admin?To change the green menu item underline please go to wp-admin>header & footerEdit the header - studio post with elementorSelect the ...
Julian
Play button needs pressing twice to playClosed
MP3 Audio Player Plugin
Updated July 4, 2023 at 10:15pm
9
Most recent comment from Max:Can you replicate the issue when you are login in as well ?
James
Styling audio playerClosed
MP3 Audio Player Plugin
Updated July 4, 2023 at 9:34pm
6
Most recent comment from Max:You are welcome
Ayotunde Bodunrin
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated July 4, 2023 at 4:58pm
8
Most recent comment from Max:Your server seems to timeout when importing the demo content. The quickest solution is to import the demo manually which I did on www.fobeats.co.ukFor your 2 other websites, please import the demo m ...
Adam
Can't save YouTube ID/API settingsClosed
Troubleshooting the Theme
Updated July 4, 2023 at 1:47pm
2
Most recent comment from Alexandre Dubois:Hi, Sorry for the wait, we dont work during weekend and we had a long holiday weekend here due of the Canada day. Are you able to provide a login credential to the wp-admin?