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Public Tickets

James Flowers Error log error with ACF add-onClosed Troubleshooting the Theme   Updated June 28, 2023 at 2:24pm   9 Most recent comment from James Flowers:Alright. Appreciate your help. nicholas burton theme wont installClosed Troubleshooting the Theme   Updated June 27, 2023 at 1:22am   4 Most recent comment from Max:Please read this article https://sonaar.io/docs/when-installing-the-sonaar-theme-it-says-are-you-sure-you-want-to-do-this-the-link-you-followed-has-expired/ Senti-Ente Main BackgroundClosed Troubleshooting the Theme   Updated June 26, 2023 at 2:40pm   3 Most recent comment from Senti-Ente:hi, it was a cache issue from my browser... is all right now. Senti-Ente Audioplayer color on mobile phoneClosed Troubleshooting the Theme   Updated June 26, 2023 at 2:37pm   5 Most recent comment from Senti-Ente:hi, thank you... that was, now all is correct... background also was a cache issue Jason McDonald Pre-Sales QuestionClosed MP3 Audio Player Plugin   Updated June 26, 2023 at 2:06pm   2 Most recent comment from Max:Hi,you can create unlimited number of players..so perhaps you can create 5-6 pages for each country, and have 1 player on each of these page. Then, you can create a menu so people can choose which pa ... Billy Roberson Pagination Options and Menu DisplayClosed MP3 Audio Player Plugin   Updated June 23, 2023 at 3:47pm   8 Most recent comment from Alexandre Dubois:Yes it is Zephan Hwang Download call to actionClosed MP3 Audio Player Plugin   Updated June 23, 2023 at 3:44pm   2 Most recent comment from Alexandre Dubois:Hi Zephan, When the Download icon is selected  and the link url links to a file, the call to action will be automatically a download button. https://drops.sonaar.io/i/iH1nKMYou can also through the ... Senti-Ente Reeplace Slider Revolution images on home created with elementorClosed General Help on the Theme   Updated June 23, 2023 at 1:45pm   8 Most recent comment from Alexandre Dubois:Hi,Sorry if I misunderstand you, I though you asking to set a slider as the background. We cant set a slider as an elementor SECTION background. Bas Schilperoord License keeps expiring despite having the latest version of the pluginClosed Troubleshooting the Theme   Updated June 22, 2023 at 8:11pm   8 Most recent comment from Bas Schilperoord:Hi Max, I might rebuild the site if necesssary, hopefully it was a domain issue indeed. I also wondered about the same. We'll see! Still thanks for your help. It is really a weird issue I also ca ... Monique Download TrackingClosed MP3 Audio Player Plugin   Updated June 22, 2023 at 1:39pm   4 Most recent comment from Max:Hi,We cannot pass personally identifiable info on Google Analytics. For this, you will need to develop a custom script. You need to be cautious because of privacy regulations like GDPR, CCPA, etc. Pa ... Mekacher MP3 Player IssueClosed MP3 Audio Player Plugin   Updated June 22, 2023 at 1:25pm   6 Most recent comment from Max:Hi,Which particular settings are you looking for ? The player can be customized in many ways. you can experiment with the settings to find the best fit for you. In addition, we do have an addon to im ... Steven change position of sticky playerClosed MP3 Audio Player Plugin   Updated June 21, 2023 at 4:11pm   2 Most recent comment from Max:Hi,the bottom sticky player is not designed to be used with another sticky fixed element (such as your menu), at the bottom. To personalize the sticky to suits your need, you will need to do custom CS ... Gil Linton Setting the site Identity Logo in Soundman ThemeClosed Troubleshooting the Theme   Updated June 19, 2023 at 1:44pm   5 Most recent comment from Gil Linton:Lessons learned. Many thanks for your help.Gil Warren PlayerClosed MP3 Audio Player Plugin   Updated June 17, 2023 at 3:03pm   2 Most recent comment from Max:It looks like a JavaScript conflict with another of your plugins Could you try something for me? Please deactivate all your plugins except our plugins then see if the issue persists. If not, please re ... Andrew Martinez Player doesnt playClosed MP3 Audio Player Plugin   Updated June 17, 2023 at 3:02pm   2 Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.Perhaps try to clear your browser ...