Public Tickets
Jeff
Songs missing from mp3 playerClosed
MP3 Audio Player Plugin
Updated July 17, 2023 at 1:59pm
2
Most recent comment from Max:Hello Jeff,please read this article: https://sonaar.ticksy.com//ticket/3137000/
Rodrigo
Problem with Continuous Player when switching between icecast stream and audio fileClosed
MP3 Audio Player Plugin
Updated July 17, 2023 at 1:52pm
5
Most recent comment from Alexandre Dubois:Hi Rodrigo, Sorry for the wait, we dont work during weekend. And thanks for all the investigation you did. The load sonaar scripts on every pages is usefull when we want to call the sticky player wit ...
Fausto Caceres
sticky player / radio streamClosed
MP3 Audio Player Plugin
Updated July 15, 2023 at 11:52pm
3
Most recent comment from Fausto Caceres:I see. Thank you. I will try that.
HAMILTON
How Can I add my Radio URL Streaming in Player SonaarClosed
MP3 Audio Player Plugin
Updated July 14, 2023 at 8:18pm
6
Most recent comment from Alexandre Dubois:Hi Hamilton, Please update first Sonaar MP3 Player and Sonaar MP3 Player Pro.
Hollow
Removing a section of the lightboxClosed
MP3 Audio Player Plugin
Updated July 14, 2023 at 2:21pm
2
Most recent comment from Max:Hi,The only way is to do this with custom CSS. Please note that providing custom CSS to customize your website is beyond the scope of our free support. For this, we have a customization service that ...
Emil Vettainen
sticky bar - mobileClosed
MP3 Audio Player Plugin
Updated July 13, 2023 at 8:16pm
2
Most recent comment from Max:Unfortunately, the sticky bar on desktop is designed to display much more info than a mobile display. If you want to have the exact same view, you will need to use custom CSS which we is beyond the s ...
Víctor Rodríguez
player not working with external sourceClosed
MP3 Audio Player Plugin
Updated July 13, 2023 at 3:35pm
29
Most recent comment from Max:Im closing this ticket since its a duplication of https://sonaar.ticksy.com/ticket/3412203/this will prevent duplication and confusion. Please reply on the other ticket.
Nico Larisch PRO Lifetime
How to upload 3 Songs over the CSV importer for only one playlistClosed
MP3 Audio Player Plugin
Updated July 13, 2023 at 2:46pm
6
Most recent comment from Alexandre Dubois:Hi Nico, Can you please provide the CSV file you are using. The one you have shared with me has a different playlist_name on every lines.
Eric
MP3 Music Player Pro Version – Starter + Templates AddonClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 5:28pm
2
Most recent comment from Alexandre Dubois:Hi Eric, We will work on documentation about the Carousel soon. I recommend you to use elementor editor, it will be by far easier to set the carousel. Otherwise you have to use this shortcode parem ...
Asif
How to get find endpoint or rest api url which is use in flutterClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Asif, Sorry, due at vacations, no customer support was avialable since last friday. I dont get what are you trying to do. Can you please provide more details?
EICParis
Sticky Player showing on all pagesClosed
MP3 Audio Player Plugin
Updated July 12, 2023 at 4:33am
4
Most recent comment from EICParis:No. It looks like I have resolved the issue. Thanks
EICParis
no srp-importer.zip linkClosed
Get Started with the Theme
Updated July 12, 2023 at 2:36am
2
Most recent comment from Alexandre Dubois:Hi, I have answered you through messsager
rickstephenrick May
what addons are in elementor sonaar addonsClosed
General Help on the Theme
Updated July 12, 2023 at 2:35am
4
Most recent comment from Alexandre Dubois:Hi,
Sorry for the wait, but our customer support services was temporarily unavailable last Monday and Tuesday due to our staff being on vacation.
It looks we can close this ticket. Please let us kn ...
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 6, 2023 at 5:56am
2
Most recent comment from Hélène Picard:I am good actually. Forget about it !
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 5, 2023 at 8:56pm
2
Most recent comment from Alexandre Dubois:Bonjour Hélène,Je me permets de vous répondre en français.Le url ("https://helene-picard.com/videos/") que vous utilisez pour la page vidéos est dédié et son contenu ne peut être modifié. J ...