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Public Tickets

Sean Johnson Add To Cart ButtonClosed MP3 Audio Player Plugin   Updated August 30, 2023 at 8:18pm   4 Most recent comment from Alexandre Dubois:Ok I understand. For now, you are the only customer to have reported this issue with 4.7. Something specific to your site causes a conflict. Are you able to set a stage server to investigate the issue ... Slim Oops. We’ve found a minor issue.Closed General Help on the Theme   Updated August 30, 2023 at 1:52pm   5 Most recent comment from Max:The issue you had was because you were using a old version of the theme. I have updated it and now everything seems to works correctly. Mehdi Ghelichpoor May I update my license in the future?Closed MP3 Audio Player Plugin   Updated August 30, 2023 at 1:45pm   4 Most recent comment from Max:Sorry for the confusion, my bad. Its under license keys. See screenshot https://drops.sonaar.io/i/duBhgS Catherine Ellis Cannot upload purchased templates kitClosed Troubleshooting the Theme   Updated August 28, 2023 at 7:48pm   4 Most recent comment from Max:Hi,from what I see, all the templates are there: https://catnjimmy.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=libraryTo use and insert templates into the page builder, read this ar ... Filippo LyricsClosed Troubleshooting the Theme   Updated August 28, 2023 at 3:55pm   8 Most recent comment from Alexandre Dubois:Hi, The issue was caused by the styling tab  int the ttml file.  Ilia Slasten Can't add regular price, sale price, sale flashClosed MP3 Audio Player Plugin   Updated August 28, 2023 at 1:41pm   2 Most recent comment from Max:Hi, Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can co ... Steven how to hide short descriptionClosed MP3 Audio Player Plugin   Updated August 25, 2023 at 6:17pm   2 Most recent comment from Max:Its not possible the change the info icon for another icon im afraid Will Lisil Cancel SubscriptionClosed General Help on the Theme   Updated August 24, 2023 at 6:32pm   3 Most recent comment from Max:Hi,The account and subscription has been cancelled. you wont be charged. Alex Shortcodes - Carousel and CoverflowClosed MP3 Audio Player Plugin   Updated August 24, 2023 at 6:29pm   17 Most recent comment from Alex:Thank you very much! Looks great! Jess try to change a template (event.php) in child theme but doesn't work ^^Closed Troubleshooting the Theme   Updated August 24, 2023 at 5:21pm   5 Most recent comment from Jess:Great, it works!Thank you for your help  🤗Kind regards,Jess mayank I need help in modification.Closed MP3 Audio Player Plugin   Updated August 23, 2023 at 8:09pm   9 Most recent comment from Max:This is a new feature and we have not released it publicly yet. You would be one of the first to use it. See screenshot for the option we have in the new update that will be released next week: http ... Alvaro Chicaiza about metricsClosed MP3 Audio Player Plugin   Updated August 23, 2023 at 7:43pm   2 Most recent comment from Max:Hi,Yes, we support Google Analytics with our pro addon.See documentation: https://sonaar.io/docs/use-google-analytics-to-track-audio-player-statistics/ Samantha Bliss Social Media Side barClosed General Help on the Theme   Updated August 23, 2023 at 1:31pm   3 Most recent comment from Max:Great! Samantha Bliss Events in ThemeClosed General Help on the Theme   Updated August 23, 2023 at 1:30pm   2 Most recent comment from Max:Hi,you can disable the events here: https://drops.sonaar.io/i/h0JG1W Samantha Bliss Mobile view showing duplicate menuClosed Troubleshooting the Theme   Updated August 23, 2023 at 9:41am   3 Most recent comment from Samantha Bliss:Thank you Max :-)