Public Tickets
Deborah Jordan
Icon button for fly-out menuClosed
Troubleshooting the Theme
Updated January 16, 2023 at 2:41pm
14
Most recent comment from Max:Hi,Please check now. Its because your off canvas template had a hamburger menu set. I switched it to a vertical menu instead. see screenshot: https://drops.sonaar.io/i/kfdZwB
Jerremy
Website speedClosed
Troubleshooting the Theme
Updated January 15, 2023 at 7:30pm
15
Most recent comment from Max:I'm not sure what you are referring to by line of code to exclude.. It look à browser cache issue, not a cache plugin on your website. Try with a different phone and tell me if it works
Neon
Installation & Elementor Cloud BuilderClosed
General Help on the Theme
Updated January 15, 2023 at 1:55pm
4
Most recent comment from Max:I have never tried them with that particular hosting.
Carlos
When I import the demo theme I get a blank page instead of viewing my siteClosed
Troubleshooting the Theme
Updated January 13, 2023 at 12:53am
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Chris U
progress bar and audio streamClosed
MP3 Audio Player Plugin
Updated January 12, 2023 at 8:24pm
6
Most recent comment from Max:You are welcome
CURTIS ALLEN
template setupClosed
MP3 Audio Player Plugin
Updated January 12, 2023 at 2:26pm
2
Most recent comment from Max:Hello Curtis,Have you installed the pro addon yet ? See this documentation: https://sonaar.io/docs/get-started-with-mp3-audio-player-pro/
Thomas
Update Pro-AddonClosed
MP3 Audio Player Plugin
Updated January 10, 2023 at 1:33pm
2
Most recent comment from Max:HiPlease read this article about how to update MP3 Audio Player Pro.
Ray Bars
cant get access to my accountClosed
General Help on the Theme
Updated January 9, 2023 at 9:24pm
2
Most recent comment from Max:Hi,Unfortunately, we cant switch email address as the account owner is the one who registered the account.I recommend you open your own sonaar account so you will make sure to get your own account and ...
Randy
Errors importing RSS FeedClosed
MP3 Audio Player Plugin
Updated January 9, 2023 at 7:44pm
15
Most recent comment from Max:You are welcome
José Pedro Ferreira
I cannot view more than 20 future eventsClosed
General Help on the Theme
Updated January 9, 2023 at 3:21pm
5
Most recent comment from José Pedro Ferreira:Thank you! The problem is solved.All the best
Gaël
Change playlsit page displayClosed
General Help on the Theme
Updated January 9, 2023 at 2:47pm
8
Most recent comment from Max:You are welcome
José Pedro Ferreira
I cannot change my FooterClosed
General Help on the Theme
Updated January 8, 2023 at 12:36pm
3
Most recent comment from José Pedro Ferreira:Thank you very much.It was the Polylang Pro plugin.
Craig Richardson
Pages not loading correctlyClosed
General Help on the Theme
Updated January 8, 2023 at 11:41am
4
Most recent comment from Max:Great!
Shahnawaz
Player not working with the cloudflareClosed
MP3 Audio Player Plugin
Updated January 7, 2023 at 8:57am
5
Most recent comment from Shahnawaz:Hello Max,Thanks for you help, I got the solutionThis issue is resolved by adding this below line on htaccessSetEnvIfNoCase Request_URI .(?:gif|mp4|ogv|webm|mp3|js)$ no-gzip dont-vary
Christian
GDPR Google FontsClosed
General Help on the Theme
Updated January 6, 2023 at 6:05pm
16
Most recent comment from Max:Unfortunately providing custom css to customize your website is beyond the scope of our support. You might want to hire a developer in order to use offline fonts on your website. I have added the off ...