Public Tickets
Robert Parsons
Reducing Playback SpeedClosed
MP3 Audio Player Plugin
Updated December 5, 2022 at 4:01pm
4
Most recent comment from Max:Thanks. I will add this example in reference to the feature request which our dev team will be able to consider
neb morion
Add to cart button shown instead of volume on sticky p[layerClosed
MP3 Audio Player Plugin
Updated December 4, 2022 at 9:46pm
2
Most recent comment from Max:HiIt looks like a conflict with one of your third party plugins.
Could you try something for me? Please deactivate all your plugins except our plugins then see if the issue persists. If not, please ...
Frank Perez
Player buttons suddenly changed to weird iconClosed
MP3 Audio Player Plugin
Updated December 4, 2022 at 9:45pm
5
Most recent comment from Max:You are welcome!
philippe busquant
affichage BackgroundClosed
Troubleshooting the Theme
Updated December 1, 2022 at 5:21pm
3
Most recent comment from philippe busquant:parfait merci pour votre réponse
Fred Weinberg
published photos are greyed out.Closed
Troubleshooting the Theme
Updated November 30, 2022 at 9:41pm
3
Most recent comment from Max:You probably have set an opacity on your global image in site settings of Elementor: https://d.pr/i/wFjJe7
Torsten
technical supportClosed
Troubleshooting the Theme
Updated November 30, 2022 at 8:20pm
9
Most recent comment from Alexandre Dubois:Hi Torsten, Please go to wp-admin>Essential Grid>Item Skin editorAnd edit the "News Masonry" skin.And remove element you want from the skin template.
Jason Huggins
Button changed after updateClosed
MP3 Audio Player Plugin
Updated November 30, 2022 at 7:52pm
3
Most recent comment from Jason Huggins:Perfect!! It is always fun when it is something that easy :)Thanks Max!
Philipp
How to activate download of the podcast in audio player?Closed
MP3 Audio Player Plugin
Updated November 30, 2022 at 6:03pm
4
Most recent comment from Max:The call-to-action buttons cannot be shown in the mini-player unless you are using the boxed layout, and that boxed layout contains only 1 track. see screenshot https://d.pr/i/nSOhVM
Walter
Latest update, play buttonClosed
MP3 Audio Player Plugin
Updated November 30, 2022 at 4:23am
3
Most recent comment from Max:Hi, Make sure that MP3 Audio Player Pro Addon is updated to version 4.0Please read this article about how to update MP3 Audio Player Pro.
Brekke Olsen
Play button not showingClosed
MP3 Audio Player Plugin
Updated November 29, 2022 at 4:43pm
4
Most recent comment from Brekke Olsen:That fixed it! Thanks so much!
Keyron
Chinese Characters for SymbolsClosed
MP3 Audio Player Plugin
Updated November 29, 2022 at 12:52am
3
Most recent comment from Keyron:That fixed it, thank you!
Kenny
Audio Does Not StopClosed
MP3 Audio Player Plugin
Updated November 28, 2022 at 6:55pm
3
Most recent comment from Max:I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.
Kenny
Sticky Player ColorsClosed
MP3 Audio Player Plugin
Updated November 28, 2022 at 6:54pm
6
Most recent comment from Max:Great!
Alan Kaussen
GA4 SupportClosed
MP3 Audio Player Plugin
Updated March 15, 2023 at 5:25pm
5
Most recent comment from Max:Hi,Sorry for the wait. See this updated documentation on how to track events with the new GA4: https://sonaar.io/docs/use-google-analytics-to-track-audio-player-statistics/
Nikolay
The theme was purchased and now the key does not work and requires to be purchased againClosed
General Help on the Theme
Updated November 27, 2022 at 10:24pm
7
Most recent comment from Max:So if your site is not working, perhaps you have updated something else (eg wordpress, third party plugins or server) which perhaps breaks the theme to function correctly.