Public Tickets
Carlos
When I import the demo theme I get a blank page instead of viewing my siteClosed
Troubleshooting the Theme
Updated January 13, 2023 at 12:53am
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
Chris U
progress bar and audio streamClosed
MP3 Audio Player Plugin
Updated January 12, 2023 at 8:24pm
6
Most recent comment from Max:You are welcome
CURTIS ALLEN
template setupClosed
MP3 Audio Player Plugin
Updated January 12, 2023 at 2:26pm
2
Most recent comment from Max:Hello Curtis,Have you installed the pro addon yet ? See this documentation: https://sonaar.io/docs/get-started-with-mp3-audio-player-pro/
Thomas
Update Pro-AddonClosed
MP3 Audio Player Plugin
Updated January 10, 2023 at 1:33pm
2
Most recent comment from Max:HiPlease read this article about how to update MP3 Audio Player Pro.
Ray Bars
cant get access to my accountClosed
General Help on the Theme
Updated January 9, 2023 at 9:24pm
2
Most recent comment from Max:Hi,Unfortunately, we cant switch email address as the account owner is the one who registered the account.I recommend you open your own sonaar account so you will make sure to get your own account and ...
Randy
Errors importing RSS FeedClosed
MP3 Audio Player Plugin
Updated January 9, 2023 at 7:44pm
15
Most recent comment from Max:You are welcome
José Pedro Ferreira
I cannot view more than 20 future eventsClosed
General Help on the Theme
Updated January 9, 2023 at 3:21pm
5
Most recent comment from José Pedro Ferreira:Thank you! The problem is solved.All the best
Gaël
Change playlsit page displayClosed
General Help on the Theme
Updated January 9, 2023 at 2:47pm
8
Most recent comment from Max:You are welcome
José Pedro Ferreira
I cannot change my FooterClosed
General Help on the Theme
Updated January 8, 2023 at 12:36pm
3
Most recent comment from José Pedro Ferreira:Thank you very much.It was the Polylang Pro plugin.
Craig Richardson
Pages not loading correctlyClosed
General Help on the Theme
Updated January 8, 2023 at 11:41am
4
Most recent comment from Max:Great!
Shahnawaz
Player not working with the cloudflareClosed
MP3 Audio Player Plugin
Updated January 7, 2023 at 8:57am
5
Most recent comment from Shahnawaz:Hello Max,Thanks for you help, I got the solutionThis issue is resolved by adding this below line on htaccessSetEnvIfNoCase Request_URI .(?:gif|mp4|ogv|webm|mp3|js)$ no-gzip dont-vary
Christian
GDPR Google FontsClosed
General Help on the Theme
Updated January 6, 2023 at 6:05pm
16
Most recent comment from Max:Unfortunately providing custom css to customize your website is beyond the scope of our support. You might want to hire a developer in order to use offline fonts on your website. I have added the off ...
Mélanie Prioux
Theme subscriptionClosed
General Help on the Theme
Updated January 5, 2023 at 3:14pm
2
Most recent comment from Max:Hello Mélanie,You have 3 options to buy Sonaar
-> Single Theme: Allow you to access to 1 theme's demo and install it on 1 website only. You get 1 year of support and 1 year of theme updates.
-> ...
Juan
Header and pageClosed
General Help on the Theme
Updated January 4, 2023 at 8:19pm
6
Most recent comment from Max:Bonjour,There was white background set on the logo image. Ive removed it https://drops.sonaar.io/i/y2LnzLFor the header that you don't see the first time, I can't seem to be able to repr ...
Nick Bennett
Website link brokenClosed
General Help on the Theme
Updated January 3, 2023 at 4:16pm
4
Most recent comment from Max:No problem,Its because the hosting has not been renewed for last year and this year, and the hosting has been disabled.The only payment we have received for the hosting was for Oct. 21, 2020If you wa ...