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Public Tickets

Adam Modifying event.phpClosed General Help on the Theme   Updated April 12, 2021 at 7:29pm   2 Most recent comment from Alexandre Dubois:Hello Adam, For now it is impossible to customize all sonaar widgets php code in the child theme. This is something we have to work on, but for now the only template we can customize in the child the ... James Flowers Latest update and menu not working correctly.Closed General Help on the Theme   Updated April 7, 2021 at 10:19pm   4 Most recent comment from James Flowers:Solved. Had to restart my server. Thanks! Johnny Burke gap at top of home pageClosed General Help on the Theme   Updated April 6, 2021 at 4:51pm   4 Most recent comment from Max:Hi,is your theme and all required plugins up to date?Make sure that Elementor Sonaar Addon plugin is version 2.1! Johnny Burke episode page fontsClosed General Help on the Theme   Updated April 6, 2021 at 4:30pm   4 Most recent comment from Max:Here https://d.pr/i/XLipEHFor the 'weird text', this is a PHP warning. This is due to the latest Elementor update version 3.1 Please make sure to update your Sonaar theme and the Elementor ... Carlos Best technics for custom jQueryClosed General Help on the Theme   Updated April 3, 2021 at 5:14pm   2 Most recent comment from Max:Hi,you can add your own JS in WP-admin > Theme Options > Custom CSS / JS and add your js in the Custom JS field.The content of that box is always called on new ajax page load so you can reinit your ... Gary Farmer Getting a spotify playlist to showClosed General Help on the Theme   Updated April 1, 2021 at 4:17pm   4 Most recent comment from Alexandre Dubois:Hello Gary,Are you talking about the track list?You probably have some tracks set hereMay I have a login credential to understand what is going wrong? Gary Farmer Affiliate MarketingClosed General Help on the Theme   Updated April 1, 2021 at 3:10pm   2 Most recent comment from Max:Hi,We do have an affiliate marketing program here: https://sonaar.io/affiliates/But we dont have example of our customer's website that do affiliate USING our themes. Alyssa Changing Artist PermalinkClosed General Help on the Theme   Updated March 31, 2021 at 10:12pm   5 Most recent comment from Alyssa:Hi Max, Works wonderfully! Thank you so much for your help. You can close this ticket. Alyssa Leanna Kirchoff Hiding dates on Video-listClosed General Help on the Theme   Updated March 30, 2021 at 2:04pm   2 Most recent comment from Max:Hi there,Edit your video page with Elementor and edit the video list widget. See screenshot https://d.pr/i/0DsK9z much2loud OffCanvas menuClosed General Help on the Theme   Updated March 29, 2021 at 1:50pm   2 Most recent comment from Alexandre Dubois:Hi there, Please be sure you are running the lastest Sonaar theme (4.20.1) and Elementor sonaar Addons plugin(2.0.1).Here how to update them:https://sonaar.ticksy.com/article/12393https://sonaar.tick ... Tomas Jochmann Essential Grid Vimeo LightboxClosed General Help on the Theme   Updated March 28, 2021 at 4:48pm   2 Most recent comment from Max:Hello Tomas,I think Essential Grid offers the ability to have the Vimeo appear in the lightbox. But  I don't think it has the ability to display a text description into the lightbox itself, not ... GRUPOIPARTY Return payment suscriptionClosed General Help on the Theme   Updated March 26, 2021 at 5:40pm   2 Most recent comment from Max:Hi, The account has been charged for the renewal of the Sonaar WordPress theme and includes 1 year of theme updates and theme support. Take notes that prior to the renewal, we've sent you 2 email ... Fitz Patton Title of Playlist when cli9cked to expand to full screen from playerClosed General Help on the Theme   Updated March 25, 2021 at 11:25pm   4 Most recent comment from Max:To learn more on headers, menu, mobile menu editing with Elementor, see this article https://sonaar.ticksy.com/article/16966 Mads Sørensen Embedding SpotifyClosed General Help on the Theme   Updated March 21, 2021 at 5:46pm   12 Most recent comment from Max:Hi there,Ok, i've spent around 25 minutes on your website and the issue you have is very uncommon.Here are the test I've done:1) I did what you told me..indeed, it did not work.2) I tried wi ... Alex Lykesas Lyrics FeatureClosed General Help on the Theme   Updated March 20, 2021 at 1:25pm   8 Most recent comment from Max:We dont have this option yet sorry. this is something we will add to our roadmap for sure if we receive more user request about it