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Public Tickets

Johnny Burke contact form spamClosed General Help on the Theme   Updated April 19, 2021 at 2:00pm   2 Most recent comment from Max:Hi,I think there is a way but Im not very familiar with this. I recommend you check directly with the contact form you are using which is Contact Form 7 plugin to install a captcha or antispam filter ... Bùi Văn Trọng websiteClosed General Help on the Theme   Updated April 17, 2021 at 3:12pm   23 Most recent comment from Max:Please edit your page with elementor. and make sure your section are NOT empty.The green row was not showing because it was empty. I added a spacer widget to make sure it contains something. https:// ... PhilV importing demo sandman - ManuallyClosed General Help on the Theme   Updated April 14, 2021 at 2:36pm   2 Most recent comment from Max:Hi,Here is the file for the theme demo : https://d.pr/f/9ywQH1 To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup if it ... Adam Modifying event.phpClosed General Help on the Theme   Updated April 12, 2021 at 7:29pm   2 Most recent comment from Alexandre Dubois:Hello Adam, For now it is impossible to customize all sonaar widgets php code in the child theme. This is something we have to work on, but for now the only template we can customize in the child the ... James Flowers Latest update and menu not working correctly.Closed General Help on the Theme   Updated April 7, 2021 at 10:19pm   4 Most recent comment from James Flowers:Solved. Had to restart my server. Thanks! Johnny Burke gap at top of home pageClosed General Help on the Theme   Updated April 6, 2021 at 4:51pm   4 Most recent comment from Max:Hi,is your theme and all required plugins up to date?Make sure that Elementor Sonaar Addon plugin is version 2.1! Johnny Burke episode page fontsClosed General Help on the Theme   Updated April 6, 2021 at 4:30pm   4 Most recent comment from Max:Here https://d.pr/i/XLipEHFor the 'weird text', this is a PHP warning. This is due to the latest Elementor update version 3.1 Please make sure to update your Sonaar theme and the Elementor ... Carlos Best technics for custom jQueryClosed General Help on the Theme   Updated April 3, 2021 at 5:14pm   2 Most recent comment from Max:Hi,you can add your own JS in WP-admin > Theme Options > Custom CSS / JS and add your js in the Custom JS field.The content of that box is always called on new ajax page load so you can reinit your ... Gary Farmer Getting a spotify playlist to showClosed General Help on the Theme   Updated April 1, 2021 at 4:17pm   4 Most recent comment from Alexandre Dubois:Hello Gary,Are you talking about the track list?You probably have some tracks set hereMay I have a login credential to understand what is going wrong? Gary Farmer Affiliate MarketingClosed General Help on the Theme   Updated April 1, 2021 at 3:10pm   2 Most recent comment from Max:Hi,We do have an affiliate marketing program here: https://sonaar.io/affiliates/But we dont have example of our customer's website that do affiliate USING our themes. Alyssa Changing Artist PermalinkClosed General Help on the Theme   Updated March 31, 2021 at 10:12pm   5 Most recent comment from Alyssa:Hi Max, Works wonderfully! Thank you so much for your help. You can close this ticket. Alyssa Leanna Kirchoff Hiding dates on Video-listClosed General Help on the Theme   Updated March 30, 2021 at 2:04pm   2 Most recent comment from Max:Hi there,Edit your video page with Elementor and edit the video list widget. See screenshot https://d.pr/i/0DsK9z much2loud OffCanvas menuClosed General Help on the Theme   Updated March 29, 2021 at 1:50pm   2 Most recent comment from Alexandre Dubois:Hi there, Please be sure you are running the lastest Sonaar theme (4.20.1) and Elementor sonaar Addons plugin(2.0.1).Here how to update them:https://sonaar.ticksy.com/article/12393https://sonaar.tick ... Tomas Jochmann Essential Grid Vimeo LightboxClosed General Help on the Theme   Updated March 28, 2021 at 4:48pm   2 Most recent comment from Max:Hello Tomas,I think Essential Grid offers the ability to have the Vimeo appear in the lightbox. But  I don't think it has the ability to display a text description into the lightbox itself, not ... GRUPOIPARTY Return payment suscriptionClosed General Help on the Theme   Updated March 26, 2021 at 5:40pm   2 Most recent comment from Max:Hi, The account has been charged for the renewal of the Sonaar WordPress theme and includes 1 year of theme updates and theme support. Take notes that prior to the renewal, we've sent you 2 email ...