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Public Tickets

Slim Page TitlesClosed General Help on the Theme   Updated June 23, 2021 at 3:27pm   6 Most recent comment from Alexandre Dubois:You are welcome Johnny Burke show NotesClosed General Help on the Theme   Updated June 22, 2021 at 2:03pm   9 Most recent comment from Alexandre Dubois:Hi Johnny, The way to do this is using the call to action button https://d.pr/i/st0hXUhttps://d.pr/i/HLkQjrMy recommendation is to remove all other Call to action you already have (spotify, itunes,. ... James E Scollard Complete FailureClosed General Help on the Theme   Updated June 16, 2021 at 3:03am   6 Most recent comment from Max:Ok, Next time, I'd recommend to contact us if something is broke when you update.. We would have fix it like in 2 minutes! And support is covered when you renew the license. Do you still want m ... Linda Stiles want player to repeatClosed General Help on the Theme   Updated June 15, 2021 at 5:34pm   2 Most recent comment from Alexandre Dubois:Hi Linda, I have fixed the issue. The fix will be also part of the next theme update Amanda Davis Menus NavigationClosed General Help on the Theme   Updated June 10, 2021 at 3:40pm   2 Most recent comment from Alexandre Dubois:Hi1)No you cant reset only the menu settings.2)This is how the centered logo feature is developed. You have to balance each menu side by your self. You can change some menu items name. If you rename� ... Thomas Clone eventsClosed General Help on the Theme   Updated June 4, 2021 at 1:31pm   2 Most recent comment from Max:Hello Thomas,You can clone events by duplicating them using the plugin Yoast Duplicate Post. See screenshot https://d.pr/i/iy9aZ8 Kamran Rana Sending Email from Contact FormClosed General Help on the Theme   Updated June 3, 2021 at 6:26pm   2 Most recent comment from Alexandre Dubois:Hi  Kamran, Your server probably dont allow your site to send email. You should contact your webhost provider, to be sure everything is fine on the server side. Amanda Davis Header Logo and LayoutClosed General Help on the Theme   Updated June 3, 2021 at 5:56pm   2 Most recent comment from Alexandre Dubois:Hi, Please go to wp-admin>theme options>logosAs you can see here, you can set two different logo. Light and Dark.In the page setting, you can select if you want the default, the light or the dark log ... Amanda Davis Header layoutClosed General Help on the Theme   Updated June 2, 2021 at 8:53pm   2 Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>theme options>menu optionsAnd select the "classic menu" as the type menuAnd select "center" as the logo alignment option Deborah Jordan The sticky playerClosed General Help on the Theme   Updated May 31, 2021 at 12:12pm   2 Most recent comment from Max:Hi,Unfortunately, we dont have this feature. However, if we receive more user request about it, we will add it to our roadmap for a future release for sure. Kamran Rana Child Theme UpdateClosed General Help on the Theme   Updated May 28, 2021 at 4:02pm   2 Most recent comment from Alexandre Dubois:Hi, Q1.The theme update only update the parent theme. The child theme doesnt have any real version. It is for customer customization only. Q2.Please disable the audioplayer in the home page setting ... Antoni Masquer des icones d'achat à l'unité ou téléchargementClosed General Help on the Theme   Updated May 26, 2021 at 9:07pm   4 Most recent comment from Alexandre Dubois:Une façon simple de faire c'est de mettre les deux boutons et de cacher avec du css le bon bouton selon ou non un membre est connecter.  On va vraiment ici au delà de notre support, mais si v ... George McCormack Finding the Presskit page to editClosed General Help on the Theme   Updated May 20, 2021 at 3:34pm   2 Most recent comment from Alexandre Dubois:Hello George, If you have imported Apex, you should already have the presskit page. But if you dont want this design it is very easy to create your own buttonThe only thing you have to do is to set ... Michael CustomisationClosed General Help on the Theme   Updated May 18, 2021 at 1:16pm   8 Most recent comment from Alexandre Dubois:Thanks for the info. It is good to know Xavier Boscher problem with WPMLClosed General Help on the Theme   Updated May 18, 2021 at 12:39pm   4 Most recent comment from Michael:Thanks. I had the same menu translation problem and turning off the 'Enable Continuous Audio Player and AJAX' in wp-admin>theme options>general settings did the job. Thanks.