Public Tickets
Jarrell Walters
Downloading ThemeClosed
General Help on the Theme
Updated February 15, 2021 at 3:05pm
2
Most recent comment from Max:Hi Jarrell,Since your subscription has expired, you cannot download files from our server. If you want to access our server files you must have an active subscription. Perhaps you can check with you ...
Giorgos
AuthorClosed
General Help on the Theme
Updated February 15, 2021 at 2:49pm
2
Most recent comment from Max:See article https://kinsta.com/knowledgebase/how-to-change-author-in-wordpress/
Jordan
PHP Error SR_TextGradientClosed
General Help on the Theme
Updated February 10, 2021 at 4:40pm
4
Most recent comment from Max:Is Elementor Sonaar Addon plugin updated as well? Go to wp-admin > appearance > install plugin and click update.
If it does not work, provide me access to wp-admin
Bùi Văn Trọng
websiteClosed
General Help on the Theme
Updated February 9, 2021 at 5:20pm
2
Most recent comment from Max:See this thread: https://wordpress.org/support/topic/cant-remove-this-is-a-demo-store-for-testing-purposes/
Mat Murray
A bunch of errors since upgrading to PHP 7.4Closed
General Help on the Theme
Updated February 3, 2021 at 2:35pm
3
Most recent comment from Mat Murray:Thanks!
Dylan
Multiple Artists Beat StoreClosed
General Help on the Theme
Updated February 1, 2021 at 5:09pm
4
Most recent comment from Max:Hi,please refer to beatstars for their pricing: https://www.beatstars.com/pricing
Vinci Falconi Diakov
Player on third part's sitesClosed
General Help on the Theme
Updated January 31, 2021 at 5:40pm
21
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
Brandon Wildhaber
Different Logo per PageClosed
General Help on the Theme
Updated January 28, 2021 at 3:00pm
2
Most recent comment from Max:Hi,Unfortunately, we don't have this feature right now but its something we gonna add in the next months.For custom works, we strongly recommend these guys: WP Kraken - https://sonaar.io/go/wpkra ...
Pasquale
Mobile DeviseClosed
General Help on the Theme
Updated January 26, 2021 at 3:42pm
11
Most recent comment from Alexandre Dubois:Hi, This image is by far to much heavy. Reduce it will help lot the homepage loading
Johnny Burke
Show NotesClosed
General Help on the Theme
Updated January 24, 2021 at 6:37pm
30
Most recent comment from Max:Great
Johnny Burke
menu colorsClosed
General Help on the Theme
Updated January 24, 2021 at 5:18pm
2
Most recent comment from Max:make sure to clear browser cache
Thierry
Change artist slugClosed
General Help on the Theme
Updated January 23, 2021 at 3:25am
12
Most recent comment from Max:Hello Nick, You can change the theme's strings by going to WP-Admin > Theme Options > Translation. See screenshot: https://d.pr/i/YLeYcW
Jesse
Tiny Menu LogoClosed
General Help on the Theme
Updated January 22, 2021 at 10:32pm
4
Most recent comment from Max:Hello Ryan,please open a private ticket and provide me info to check into your issue
Paul Munger
What can be safely deleted from theme to make room on server?Closed
General Help on the Theme
Updated January 22, 2021 at 7:10pm
10
Most recent comment from Alexandre Dubois:Hello Paul, This backup tool you are using come from the iron-demo-importer plugins. This is not the best backup tool. This plugin goal is more about importing demo content. I dont understand why y ...
Terry Lamar
issue with music playerClosed
General Help on the Theme
Updated January 21, 2021 at 3:31pm
5
Most recent comment from Max:The screenshot you sent me is a beatstars player,This player on your website: https://d.pr/i/VjQ2Dy is a beatstars player. In this player, we use our own beatstars account to showcase a demo.From th ...