Public Tickets
Maik Hannich
Theme Template Events
Troubleshooting the Theme
Updated 2 weeks ago
2
Most recent comment from Alexandre Dubois:Hi Maik,
The single event template comes from the theme.
To modify it, you can either:
1. Edit the single-event.php file in the child theme.
2. Use a plugin like Elementor Pro, which allows you ...
Marlon74
Bug in header and buttonsClosed
Troubleshooting the Theme
Updated 3 weeks ago
6
Most recent comment from Alexandre Dubois:You are welcome
Keith Lay
Logo not persistentClosed
Troubleshooting the Theme
Updated 3 weeks ago
8
Most recent comment from Alexandre Dubois:Hi Keith, You have to select the theme page template in the elementor site settings:
Jermaine Mcgilberry
Installing Demo Content for ThemeClosed
Troubleshooting the Theme
Updated February 3, 2025 at 9:19pm
2
Most recent comment from Alexandre Dubois:Hi, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your exist ...
Keith Lay
Essential GridClosed
Troubleshooting the Theme
Updated January 23, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated January 16, 2025 at 5:19pm
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated January 14, 2025 at 2:09pm
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section
Jeff Utecht
Website not loading properlyClosed
Troubleshooting the Theme
Updated January 10, 2025 at 9:11pm
4
Most recent comment from Alexandre Dubois:Hi Jeff,
It is fixed. I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue.
Leigh Warren
Essential Grid won't display instagramClosed
Troubleshooting the Theme
Updated January 6, 2025 at 6:32pm
4
Most recent comment from Alexandre Dubois:Hello Leigh,
I hope an update will be released soon. We're keeping an eye on it every day.
Johnny Burke
space below footerClosed
Troubleshooting the Theme
Updated January 1, 2025 at 8:08pm
2
Most recent comment from Max:You probably have widgets set in your Footer Area when you go to WP-Admin > Appearance > Widgets. Remove the widget in the Footer Area.
Johnny Burke
WP ErrorClosed
Troubleshooting the Theme
Updated December 31, 2025 at 3:57pm
9
Most recent comment from Johnny Burke:"Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed."Nevermind, I uploaded the right file...
Tobias Hübner
extend it to the full template layout width without using JSClosed
Troubleshooting the Theme
Updated December 30, 2025 at 2:26pm
6
Most recent comment from Alexandre Dubois:Hi Tobias,
If you want to have some sections in fullwidth and others boxed, I recommend setting the layout to fullwidth in the theme options.
When the fullwidth option is selected, it’s normal to ...
Giovanni Parise
Elementor PluginClosed
Troubleshooting the Theme
Updated December 26, 2024 at 8:20am
3
Most recent comment from Giovanni Parise:perfect, everything works nowthanks
Maik Hannich
Essential GridClosed
Troubleshooting the Theme
Updated December 17, 2024 at 6:23pm
4
Most recent comment from Alexandre Dubois:Hi, Since a change in Instagram's API, the Instagram grid in Essential Grid is no longer working. The Essential Grid team has been informed of the situation. As soon as they release a plugin upd ...
Fabiano Ferreira
How to change Theme LogoClosed
Troubleshooting the Theme
Updated November 22, 2024 at 2:02pm
9
Most recent comment from Alexandre Dubois:You are welcome