Public Tickets
Keith Lay
Essential Grid
Troubleshooting the Theme
Updated 1 week ago
4
Most recent comment from Alexandre Dubois:You are welcome
Ed Barker
Incompatible Elementor updateClosed
Troubleshooting the Theme
Updated 2 weeks ago
2
Most recent comment from Max:The issue is caused by the new Elementor 3.26 version.
Please update your Sonaar Theme to version 4.27.3 that we have released a couple days ago.
Once Sonaar theme is updated to version 4.27.3, you wi ...
Tim Rideout
Video Background SettingClosed
Troubleshooting the Theme
Updated 2 weeks ago
2
Most recent comment from Alexandre Dubois:Hi Tim, edit the homepage with elementor. Select the first section element,Click on the STYLE tabAnd change the video link url in the background section
Jeff Utecht
Website not loading properlyClosed
Troubleshooting the Theme
Updated 3 weeks ago
4
Most recent comment from Alexandre Dubois:Hi Jeff,
It is fixed. I have activated the strip HTML option for the excerpt. There was probably an episode excerpt causing the issue.
Leigh Warren
Essential Grid won't display instagramClosed
Troubleshooting the Theme
Updated 3 weeks ago
4
Most recent comment from Alexandre Dubois:Hello Leigh,
I hope an update will be released soon. We're keeping an eye on it every day.
Johnny Burke
space below footerClosed
Troubleshooting the Theme
Updated January 1, 2025 at 8:08pm
2
Most recent comment from Max:You probably have widgets set in your Footer Area when you go to WP-Admin > Appearance > Widgets. Remove the widget in the Footer Area.
Johnny Burke
WP ErrorClosed
Troubleshooting the Theme
Updated December 31, 2025 at 3:57pm
9
Most recent comment from Johnny Burke:"Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed."Nevermind, I uploaded the right file...
Tobias Hübner
extend it to the full template layout width without using JSClosed
Troubleshooting the Theme
Updated December 30, 2025 at 2:26pm
6
Most recent comment from Alexandre Dubois:Hi Tobias,
If you want to have some sections in fullwidth and others boxed, I recommend setting the layout to fullwidth in the theme options.
When the fullwidth option is selected, it’s normal to ...
Giovanni Parise
Elementor PluginClosed
Troubleshooting the Theme
Updated December 26, 2024 at 8:20am
3
Most recent comment from Giovanni Parise:perfect, everything works nowthanks
Maik Hannich
Essential GridClosed
Troubleshooting the Theme
Updated December 17, 2024 at 6:23pm
4
Most recent comment from Alexandre Dubois:Hi, Since a change in Instagram's API, the Instagram grid in Essential Grid is no longer working. The Essential Grid team has been informed of the situation. As soon as they release a plugin upd ...
Fabiano Ferreira
How to change Theme LogoClosed
Troubleshooting the Theme
Updated November 22, 2024 at 2:02pm
9
Most recent comment from Alexandre Dubois:You are welcome
Fabiano Ferreira
Update a sectionClosed
Troubleshooting the Theme
Updated November 21, 2024 at 3:59pm
2
Most recent comment from Alexandre Dubois:Hi, This section is built with Slider Revolution. Go to wp-admin>Slider RevolutionAnd edit the slider Banner01
Stefan Szo
Light/dark logo and menu options for POSTSClosed
Troubleshooting the Theme
Updated November 6, 2024 at 2:32pm
4
Most recent comment from Alexandre Dubois:Hi,On my end, I can see the logo option when I edit a post on your site https://wordpress-1342908-4941371.cloudwaysapps.com/wp-admin/post.php?post=19020&action=edit
Elaine Lucia
MOBILE MENU Top Item won't link, ONLY sub-item linksClosed
Troubleshooting the Theme
Updated October 10, 2024 at 8:12pm
3
Most recent comment from Elaine Lucia:PERFECT, thank you so much!This ticket is resolved...
Maik Hannich
PHP 8.3Closed
Troubleshooting the Theme
Updated September 26, 2024 at 7:09pm
2
Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ...