Public Tickets
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated September 26, 2024 at 1:44pm
10
Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar?
Jeff Kanel
Updating Theme FailedClosed
Troubleshooting the Theme
Updated September 16, 2024 at 2:56pm
8
Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket.
Tobias Hübner
Instagram Feed and Sonaar ThemeClosed
Troubleshooting the Theme
Updated August 8, 2024 at 4:33pm
4
Most recent comment from Alexandre Dubois:You are welcome
Esther Molenwijk
Playheader changing colour after Elementor updateClosed
Troubleshooting the Theme
Updated August 8, 2024 at 3:39pm
6
Most recent comment from Alexandre Dubois:Please clear again cache and try again. Please let me know how it goes
Tobias Hübner
The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed
Troubleshooting the Theme
Updated August 8, 2024 at 11:49am
2
Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that!
Lorant Najbauer
Unable to add artist to eventClosed
Troubleshooting the Theme
Updated July 16, 2024 at 7:44pm
4
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
Brendan
renewal not workingClosed
Troubleshooting the Theme
Updated May 20, 2024 at 8:17pm
3
Most recent comment from Brendan:hi max, i reinstalled latest sonaar theme and then it worked - thank you for responding
Jelle Simons
Problems installing demo themeClosed
Troubleshooting the Theme
Updated May 9, 2024 at 8:56pm
2
Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.
Step 1 – To raise the time a script is allowed to run, g ...
Alex
Elementor Sonaar Addons IssuesClosed
Troubleshooting the Theme
Updated April 18, 2024 at 1:09pm
17
Most recent comment from Alexandre Dubois:Good news.You are welcome.
Floor
PLEASE help! The header and footer are goneClosed
Troubleshooting the Theme
Updated April 15, 2024 at 5:13pm
2
Most recent comment from Alexandre Dubois:Hi, If you want I can reimport for you the header and footer from the demo. We only do support through tickets or the live chat on sonaar.io
GertJan van Schuppen
Alignment Music Player elementClosed
Troubleshooting the Theme
Updated March 26, 2024 at 1:38pm
4
Most recent comment from Alexandre Dubois:Sorry GertJan, but I realize that what you are asking for requires too many custom CSS lines. The code I provided is only a small part of the solution. If you need more custom code, please be aware th ...
Giorgos
Issue with background in AndroidClosed
Troubleshooting the Theme
Updated March 25, 2024 at 6:47pm
5
Most recent comment from Giorgos:Many thanks Max!It worked!
Stuart
Releases pageClosed
Troubleshooting the Theme
Updated March 25, 2024 at 2:24pm
2
Most recent comment from Alexandre Dubois:Hi Stuart, 1. Sonaar doesnt have the option to add an overlay, but you can choose another image:2. Go to wp-admin>theme options>custom css/jsAnd add this code:.ctnButton-block .button {color: #000 ...
Greg Egelston
The CrewClosed
Troubleshooting the Theme
Updated March 16, 2024 at 2:39am
2
Most recent comment from Greg Egelston:SO Browser extension issue odd. seems good
Esther Molenwijk
Playbutton not working in resposive modeClosed
Troubleshooting the Theme
Updated March 13, 2024 at 8:58pm
2
Most recent comment from Alexandre Dubois:Hi Esther,I have fixed the issue by removing the margin-bottom applied on the mobile header.