Public Tickets
Johnny Burke
WP ErrorClosed
Troubleshooting the Theme
Updated December 31, 2025 at 3:57pm
9
Most recent comment from Johnny Burke:"Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed."Nevermind, I uploaded the right file...
Tobias Hübner
extend it to the full template layout width without using JSClosed
Troubleshooting the Theme
Updated December 30, 2025 at 2:26pm
6
Most recent comment from Alexandre Dubois:Hi Tobias,
If you want to have some sections in fullwidth and others boxed, I recommend setting the layout to fullwidth in the theme options.
When the fullwidth option is selected, it’s normal to ...
Giovanni Parise
Elementor PluginClosed
Troubleshooting the Theme
Updated December 26, 2024 at 8:20am
3
Most recent comment from Giovanni Parise:perfect, everything works nowthanks
Maik Hannich
Essential GridClosed
Troubleshooting the Theme
Updated December 17, 2024 at 6:23pm
4
Most recent comment from Alexandre Dubois:Hi, Since a change in Instagram's API, the Instagram grid in Essential Grid is no longer working. The Essential Grid team has been informed of the situation. As soon as they release a plugin upd ...
Fabiano Ferreira
How to change Theme LogoClosed
Troubleshooting the Theme
Updated November 22, 2024 at 2:02pm
9
Most recent comment from Alexandre Dubois:You are welcome
Fabiano Ferreira
Update a sectionClosed
Troubleshooting the Theme
Updated November 21, 2024 at 3:59pm
2
Most recent comment from Alexandre Dubois:Hi, This section is built with Slider Revolution. Go to wp-admin>Slider RevolutionAnd edit the slider Banner01
Stefan Szo
Light/dark logo and menu options for POSTSClosed
Troubleshooting the Theme
Updated November 6, 2024 at 2:32pm
4
Most recent comment from Alexandre Dubois:Hi,On my end, I can see the logo option when I edit a post on your site https://wordpress-1342908-4941371.cloudwaysapps.com/wp-admin/post.php?post=19020&action=edit
Elaine Lucia
MOBILE MENU Top Item won't link, ONLY sub-item linksClosed
Troubleshooting the Theme
Updated October 10, 2024 at 8:12pm
3
Most recent comment from Elaine Lucia:PERFECT, thank you so much!This ticket is resolved...
Maik Hannich
PHP 8.3Closed
Troubleshooting the Theme
Updated September 26, 2024 at 7:09pm
2
Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ...
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated September 26, 2024 at 1:44pm
10
Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar?
Jeff Kanel
Updating Theme FailedClosed
Troubleshooting the Theme
Updated September 16, 2024 at 2:56pm
8
Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket.
Tobias Hübner
Instagram Feed and Sonaar ThemeClosed
Troubleshooting the Theme
Updated August 8, 2024 at 4:33pm
4
Most recent comment from Alexandre Dubois:You are welcome
Esther Molenwijk
Playheader changing colour after Elementor updateClosed
Troubleshooting the Theme
Updated August 8, 2024 at 3:39pm
6
Most recent comment from Alexandre Dubois:Please clear again cache and try again. Please let me know how it goes
Tobias Hübner
The new version of elementor (Version: 3.23.4) does not load, if the Elementor Sonaar Addons plugin is active (Version 2.3.6)Closed
Troubleshooting the Theme
Updated August 8, 2024 at 11:49am
2
Most recent comment from Tobias Hübner:I updated the theme and all is fine. Sry for that!
Brendan
renewal not workingClosed
Troubleshooting the Theme
Updated May 20, 2024 at 8:17pm
3
Most recent comment from Brendan:hi max, i reinstalled latest sonaar theme and then it worked - thank you for responding