Public Tickets
gianlucaper
all my pages disappeared from Wordpress "pages" sectionClosed
Troubleshooting the Theme
Updated September 21, 2023 at 8:45pm
5
Most recent comment from gianlucaper:Hello Max,I didn't put them in the trash, I don't know what happened...anyway, it's solve...thanks!
scott
Audience – Elementor Templates Kit won't installClosed
Troubleshooting the Theme
Updated September 13, 2023 at 1:02pm
2
Most recent comment from Max:Hi,Since we are discussing about this on Messenger, I'm closing this ticket to prevent confusion and duplication.
Denislav Anastasov
Critical error on websiteClosed
Troubleshooting the Theme
Updated September 6, 2023 at 2:10pm
4
Most recent comment from Max:Im closing this ticket since we are in discussion on messenger. This will prevent confusion and duplication.
Yngva
Events - SortingClosed
Troubleshooting the Theme
Updated September 5, 2023 at 7:06pm
4
Most recent comment from Alexandre Dubois:You are welcome
Bradley
InstallationClosed
Troubleshooting the Theme
Updated September 5, 2023 at 4:28pm
2
Most recent comment from Max:Could you please reply to the previous ticket because you are opening multiple tickets every time your respond, and the information is spreaded from all your tickets. thank you.
Steve Law
plug in updatesClosed
Troubleshooting the Theme
Updated September 1, 2023 at 7:40pm
5
Most recent comment from Alexandre Dubois:Essential Grid 3.0.17 is already available. When you update sonaar theme, I recommend you to look through the theme changelog if a new plugin version is available. Here how to update Essential Grid ...
Adrien
Share buttonClosed
Troubleshooting the Theme
Updated September 1, 2023 at 3:35pm
6
Most recent comment from Alexandre Dubois:Bonne journée
Catherine Ellis
Cannot upload purchased templates kitClosed
Troubleshooting the Theme
Updated August 28, 2023 at 7:48pm
4
Most recent comment from Max:Hi,from what I see, all the templates are there: https://catnjimmy.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=libraryTo use and insert templates into the page builder, read this ar ...
Filippo
LyricsClosed
Troubleshooting the Theme
Updated August 28, 2023 at 3:55pm
8
Most recent comment from Alexandre Dubois:Hi, The issue was caused by the styling tab int the ttml file.
Jess
try to change a template (event.php) in child theme but doesn't work ^^Closed
Troubleshooting the Theme
Updated August 24, 2023 at 5:21pm
5
Most recent comment from Jess:Great, it works!Thank you for your help 🤗Kind regards,Jess
Samantha Bliss
Mobile view showing duplicate menuClosed
Troubleshooting the Theme
Updated August 23, 2023 at 9:41am
3
Most recent comment from Samantha Bliss:Thank you Max :-)
Guy
Can't modify symphony headerClosed
Troubleshooting the Theme
Updated August 18, 2023 at 4:20pm
6
Most recent comment from Max:Maybe, im not familiar with vivid backup pluginits the first time i see this kind of issue.I recommend using a staging server and make it your prod server instead of migrating through a backup plugin. ...
Isaac
certain buttons and header not respondingClosed
Troubleshooting the Theme
Updated August 17, 2023 at 6:12pm
10
Most recent comment from Max:You are welcome
Steve Law
problem with sliderClosed
Troubleshooting the Theme
Updated August 17, 2023 at 11:39am
2
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
Esther Molenwijk
Icons not visibleClosed
Troubleshooting the Theme
Updated August 9, 2023 at 2:15pm
2
Most recent comment from Alexandre Dubois:Hi Esther, Thanks to have reported this issue. It is fixed now