Public Tickets
Rich
Artists photos not loading, and all the icons for social media are not appearing on home page and other pagesClosed
Troubleshooting the Theme
Updated February 27, 2024 at 3:31pm
4
Most recent comment from Alexandre Dubois:Hi Rich, I have tested with three devices and many browsers and artist pictures are always visible to me. Please clear cache and test it without be logged to the wp-admin. Let me know how it goes.
Alex
Theme AJAX page transition issueClosed
Troubleshooting the Theme
Updated February 23, 2024 at 5:55pm
4
Most recent comment from Alexandre Dubois:Hi Alex,Can you provide a detailed explanation of what to do to reproduce the issue? I don't see in which context the back button is not working.
Bobby
Music gridClosed
Troubleshooting the Theme
Updated February 20, 2024 at 2:55pm
2
Most recent comment from Alexandre Dubois:Hi Bobby,Please go to wp-admin>Essential GridClick on the "Music Grid Click and Play" grid settingClick on the "Nav-filter-sort" tab.And change the "start sorting by" option:
Greg Egelston
Theme Default BackgroundClosed
Troubleshooting the Theme
Updated February 19, 2024 at 6:52pm
2
Most recent comment from Alexandre Dubois:Hi Greg, Please go to wp-admin>theme options>look and feel>main background.
Greg Egelston
Mobile MenuClosed
Troubleshooting the Theme
Updated February 14, 2024 at 4:59am
2
Most recent comment from Greg Egelston:all good found a section where it wasn't saved odd, might of been a cache issue.
Keith Rowley
Downloadable music filesClosed
Troubleshooting the Theme
Updated February 13, 2024 at 3:15pm
4
Most recent comment from Max:Hi,Create a product in WooCommerce.Once the product has been created, copy its link URL.Edit your playlist in WP-Admin > Playlists and add a new store icon : https://drops.sonaar.io/i/AEm6IJ
Lenka
Display only selected CD on a parallex pageClosed
Troubleshooting the Theme
Updated February 12, 2024 at 3:13pm
2
Most recent comment from Alexandre Dubois:Hi Lenka,You can use the native archive category playlist URL, something like http://lubos.local/playlist-category/leader.Creating a new playlist archive template is a bit beyond the scope of our supp ...
urverkmusic
several problemsClosed
Troubleshooting the Theme
Updated February 8, 2024 at 5:23pm
8
Most recent comment from Max:Hi,While your ressource have been increased and seems OK, there still issues that I cannot understand. The problem seems intermittent as Ive been able 1 or 2 time to see a new page correctly, and i ha ...
Michele Dupras
Blog Category post displayClosed
Troubleshooting the Theme
Updated February 6, 2024 at 10:08pm
2
Most recent comment from Alexandre Dubois:Hi Michele, Two templates are available for WordPress default blog archive pages: "list" and "classic." To change this, go to wp-admin > theme options > post settings and modify the "Posts Archive De ...
Greg Egelston
Top MenuClosed
Troubleshooting the Theme
Updated February 5, 2024 at 3:54pm
2
Most recent comment from Alexandre Dubois:Hi Greg,Go to wp-admin>header & footerEdit the header post with elementor.1-Select the first Section element.2-Click on the Advanced tab3-And disable the "Hide on Scroll Down -> Show on Scroll Up" opt ...
Martin
Current theme incompatible with current WP Bakery pluginClosed
Troubleshooting the Theme
Updated February 1, 2024 at 3:34pm
11
Most recent comment from Max:The issue was a PHP incompatibility issue, not a WPBakery related issue, we have fixed this and will continue to support PHP 8 for now.
Jesús
Menu in header is not showingClosed
Troubleshooting the Theme
Updated January 30, 2024 at 9:10pm
2
Most recent comment from Max:Hi,Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly ch ...
Andre
Essential GridClosed
Troubleshooting the Theme
Updated January 30, 2024 at 1:16pm
4
Most recent comment from Max:Hi,Unfortunately we never tried this functionality of Essential Grid. Perhaps it does not work for your server. I recommend you check directly with the support of Essential Grid plugin author.
Esther Molenwijk
responsive header is not working properlyClosed
Troubleshooting the Theme
Updated January 29, 2024 at 5:44pm
9
Most recent comment from Alexandre Dubois:Hi Esther, You probably need to adjust the min height here as you have done before. Here the ticket where we have talked about this:https://sonaar.ticksy.com/ticket/3252279/
HARMAN
"Template Kit Install ErroR"Closed
Troubleshooting the Theme
Updated January 26, 2024 at 10:09pm
9
Most recent comment from Max:I have installed the Audience Kit.According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/