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Public Tickets

Alex Theme AJAX page transition issueClosed Troubleshooting the Theme   Updated February 23, 2024 at 5:55pm   4 Most recent comment from Alexandre Dubois:Hi Alex,Can you provide a detailed explanation of what to do to reproduce the issue? I don't see in which context the back button is not working. Bobby Music gridClosed Troubleshooting the Theme   Updated February 20, 2024 at 2:55pm   2 Most recent comment from Alexandre Dubois:Hi Bobby,Please go to wp-admin>Essential GridClick on the "Music Grid Click and Play" grid settingClick on the "Nav-filter-sort" tab.And change the "start sorting by" option: Greg Egelston Theme Default BackgroundClosed Troubleshooting the Theme   Updated February 19, 2024 at 6:52pm   2 Most recent comment from Alexandre Dubois:Hi Greg, Please go to wp-admin>theme options>look and feel>main background. Greg Egelston Mobile MenuClosed Troubleshooting the Theme   Updated February 14, 2024 at 4:59am   2 Most recent comment from Greg Egelston:all good found a section where it wasn't saved odd, might of been a cache issue.  Keith Rowley Downloadable music filesClosed Troubleshooting the Theme   Updated February 13, 2024 at 3:15pm   4 Most recent comment from Max:Hi,Create a product in WooCommerce.Once the product has been created, copy its link URL.Edit your playlist in WP-Admin > Playlists and add a new store icon : https://drops.sonaar.io/i/AEm6IJ Lenka Display only selected CD on a parallex pageClosed Troubleshooting the Theme   Updated February 12, 2024 at 3:13pm   2 Most recent comment from Alexandre Dubois:Hi Lenka,You can use the native archive category playlist URL, something like http://lubos.local/playlist-category/leader.Creating a new playlist archive template is a bit beyond the scope of our supp ... urverkmusic several problemsClosed Troubleshooting the Theme   Updated February 8, 2024 at 5:23pm   8 Most recent comment from Max:Hi,While your ressource have been increased and seems OK, there still issues that I cannot understand. The problem seems intermittent as Ive been able 1 or 2 time to see a new page correctly, and i ha ... Michele Dupras Blog Category post displayClosed Troubleshooting the Theme   Updated February 6, 2024 at 10:08pm   2 Most recent comment from Alexandre Dubois:Hi Michele, Two templates are available for WordPress default blog archive pages: "list" and "classic." To change this, go to wp-admin > theme options > post settings and modify the "Posts Archive De ... Greg Egelston Top MenuClosed Troubleshooting the Theme   Updated February 5, 2024 at 3:54pm   2 Most recent comment from Alexandre Dubois:Hi Greg,Go to wp-admin>header & footerEdit the header post with elementor.1-Select the first Section element.2-Click on the Advanced tab3-And disable the "Hide on Scroll Down -> Show on Scroll Up" opt ... Martin Current theme incompatible with current WP Bakery pluginClosed Troubleshooting the Theme   Updated February 1, 2024 at 3:34pm   11 Most recent comment from Max:The issue was a PHP incompatibility issue, not a WPBakery related issue, we have fixed this and will continue to support PHP 8 for now. Jesús Menu in header is not showingClosed Troubleshooting the Theme   Updated January 30, 2024 at 9:10pm   2 Most recent comment from Max:Hi,Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly ch ... Andre Essential GridClosed Troubleshooting the Theme   Updated January 30, 2024 at 1:16pm   4 Most recent comment from Max:Hi,Unfortunately we never tried this functionality of Essential Grid. Perhaps it does not work for your server. I recommend you check directly with the support of Essential Grid plugin author. Esther Molenwijk responsive header is not working properlyClosed Troubleshooting the Theme   Updated January 29, 2024 at 5:44pm   9 Most recent comment from Alexandre Dubois:Hi Esther, You probably need to adjust the min height here as you have done before.  Here the ticket where we have talked about this:https://sonaar.ticksy.com/ticket/3252279/ HARMAN "Template Kit Install ErroR"Closed Troubleshooting the Theme   Updated January 26, 2024 at 10:09pm   9 Most recent comment from Max:I have installed the Audience Kit.According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/ Andre Header and 1st section far apartClosed Troubleshooting the Theme   Updated January 25, 2024 at 12:04am   3 Most recent comment from Andre:Thank you!