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Public Tickets

Jelle Simons Problems installing demo themeClosed Troubleshooting the Theme   Updated May 9, 2024 at 8:56pm   2 Most recent comment from Alexandre Dubois:Hi,You probably need to increase the max_execution_time. Our demo’s data is big and the import process while takes more than 30 seconds.  Step 1 – To raise the time a script is allowed to run, g ... Alex Elementor Sonaar Addons IssuesClosed Troubleshooting the Theme   Updated April 18, 2024 at 1:09pm   17 Most recent comment from Alexandre Dubois:Good news.You are welcome. Floor PLEASE help! The header and footer are goneClosed Troubleshooting the Theme   Updated April 15, 2024 at 5:13pm   2 Most recent comment from Alexandre Dubois:Hi, If you want I can reimport for you the header and footer from the demo. We only do support through tickets or the live chat on sonaar.io GertJan van Schuppen Alignment Music Player elementClosed Troubleshooting the Theme   Updated March 26, 2024 at 1:38pm   4 Most recent comment from Alexandre Dubois:Sorry GertJan, but I realize that what you are asking for requires too many custom CSS lines. The code I provided is only a small part of the solution. If you need more custom code, please be aware th ... Giorgos Issue with background in AndroidClosed Troubleshooting the Theme   Updated March 25, 2024 at 6:47pm   5 Most recent comment from Giorgos:Many thanks Max!It worked! Stuart Releases pageClosed Troubleshooting the Theme   Updated March 25, 2024 at 2:24pm   2 Most recent comment from Alexandre Dubois:Hi Stuart, 1. Sonaar doesnt have the option to add an overlay, but you can choose another image:2.  Go to wp-admin>theme options>custom css/jsAnd add this code:.ctnButton-block .button {color: #000 ... Greg Egelston The CrewClosed Troubleshooting the Theme   Updated March 16, 2024 at 2:39am   2 Most recent comment from Greg Egelston:SO Browser extension issue odd. seems good Esther Molenwijk Playbutton not working in resposive modeClosed Troubleshooting the Theme   Updated March 13, 2024 at 8:58pm   2 Most recent comment from Alexandre Dubois:Hi Esther,I have fixed the issue by removing the margin-bottom applied on the mobile header. Stuart connecting instagram accountClosed Troubleshooting the Theme   Updated March 11, 2024 at 6:44pm   6 Most recent comment from Alexandre Dubois:You are welcome Jonathan Barker Audience Template - Single Product Page MetaClosed Troubleshooting the Theme   Updated March 11, 2024 at 9:46pm   3 Most recent comment from Max:Just to let you know that the tag links will work in the next plugin update, and it wont return no results. Stuart General editing issuesClosed Troubleshooting the Theme   Updated March 7, 2024 at 7:21pm   6 Most recent comment from Alexandre Dubois:Hi, You have to edit the grid skin.Go to wp-admin>essential grid>item skin editorEdit the "News Skin Masonery" skin.Select the "Date" layerClick on the STYLE tabAnd change the font colorDo the same w ... Frédéric En-tête thème "Skulls"Closed Troubleshooting the Theme   Updated March 4, 2024 at 6:08pm   3 Most recent comment from Alexandre Dubois:Bonjour,Je suis heureux d'apprendre que vous avez réussi à trouver la solution à votre problème. Si vous avez d'autre question, il nous fera un plaisir de vous répondre. Bonne journé ... Todd Unyson Extension Update Breaks WordpressClosed Troubleshooting the Theme   Updated March 2, 2024 at 10:29pm   2 Most recent comment from Max:Hi,Please delete the plugin iron-demo-importer You don't need this plugin nor update it once the podcaster theme has been imported.it's only used to import the theme demo for the first time ... Jonathan Barker Page breaks after tablet orientation shiftClosed Troubleshooting the Theme   Updated March 1, 2024 at 2:48pm   4 Most recent comment from Alexandre Dubois:Hi Jonathan, Thank you to have reported this, I can now replicate the issue. I dont have any fix for now, but we will take a look on this. Stuart color customizationClosed Troubleshooting the Theme   Updated February 27, 2024 at 10:19pm   2 Most recent comment from Alexandre Dubois:Hi Stuart, 1. First change the purple color through the theme options. Go to wp-admin>theme options>look and feelAnd replace the purple color here.Go to wp-admin>Audio Players & Events settings>musi ...