Public Tickets
Bas Schilperoord
License keeps expiring despite having the latest version of the pluginClosed
Troubleshooting the Theme
Updated June 22, 2023 at 8:11pm
8
Most recent comment from Bas Schilperoord:Hi Max,
I might rebuild the site if necesssary, hopefully it was a domain issue indeed. I also wondered about the same. We'll see! Still thanks for your help.
It is really a weird issue I also ca ...
Gil Linton
Setting the site Identity Logo in Soundman ThemeClosed
Troubleshooting the Theme
Updated June 19, 2023 at 1:44pm
5
Most recent comment from Gil Linton:Lessons learned. Many thanks for your help.Gil
Senti-Ente
log error, installind theme demoClosed
Troubleshooting the Theme
Updated June 15, 2023 at 3:41pm
7
Most recent comment from Senti-Ente:I have found the answer, it was on elementor, responsive, hide on desktop
Murtaza
About images resolutionClosed
Troubleshooting the Theme
Updated June 12, 2023 at 8:38pm
2
Most recent comment from Alexandre Dubois:Hi,Please try this, Go to wp-admin>theme options>custom css/jsAnd add this code in the custom js field (not the css field)var sr_image = $('.iron_podcast_player .sonaar-Artwort-box .album-art im ...
mike
Advanced Custom Field Pro PluginClosed
Troubleshooting the Theme
Updated June 8, 2023 at 5:53pm
7
Most recent comment from mike:Fantastic.Looks like it's working.Thanks for your help!
Peter Vantine
Demo content won't installClosed
Troubleshooting the Theme
Updated June 8, 2023 at 4:43pm
2
Most recent comment from Max:Hi,Please read this article : https://sonaar.io/docs/woocommerce-error-unable-to-insert-download-log-entry-in-database/
Cameron
Changing to color of the Preview License buttonClosed
Troubleshooting the Theme
Updated June 1, 2023 at 2:41pm
3
Most recent comment from Max:Great Cameron !If you have additional questions. let me know
Rene
Essential grid not showingClosed
Troubleshooting the Theme
Updated May 24, 2023 at 2:09pm
9
Most recent comment from Max:Hi,1) This is only possible with the MP3 Audio Player Pro. If you use MP3 Audio Elementor Pro, you will need to recreate your playlist into MP3 Audio Player Pro's Playlist instead of using t ...
Freddy
My license key isn't workingClosed
Troubleshooting the Theme
Updated May 20, 2023 at 10:28pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed this issue in the last theme update.
For this particular update, you will need to update your theme manually.
Here is the change ...
Ivan
Page not refreshing imagesClosed
Troubleshooting the Theme
Updated May 18, 2023 at 1:16am
3
Most recent comment from Emiliano Braulio:Hey, I spoke with my web host and they fixed the SSL problem, now I could activate it without a problemAll good now, thanks
Mat Murray
Icons not loading on front-endClosed
Troubleshooting the Theme
Updated May 16, 2023 at 3:03pm
4
Most recent comment from Max:You are welcome
Joseph Peters
mp3 pro plugin not workingClosed
Troubleshooting the Theme
Updated May 13, 2023 at 3:23am
19
Most recent comment from Max:Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user ...
Marcus Palm
How to resize the video-list window playerClosed
Troubleshooting the Theme
Updated May 12, 2023 at 1:58pm
6
Most recent comment from Alexandre Dubois:Hi Marcus, The video list page you had before was made with the video page template.I recommend you to use the default page template.Create a new page and add the video list element through the eleme ...
Tim Rideout
Facebook Image scrapeClosed
Troubleshooting the Theme
Updated May 12, 2023 at 12:53pm
2
Most recent comment from Max:Hi, You can use plugin Yoast SEO to manage this. Also this article might be helpful when image not refreshing correctly. https://yoast.com/help/facebook-sharing-updated-details/
Trapper Robbins
WPBakery Page Builder updateClosed
Troubleshooting the Theme
Updated May 9, 2023 at 7:25pm
4
Most recent comment from Alexandre Dubois:You are welcome