Public Tickets
mel
Mobile view is squashing imagesClosed
Troubleshooting the Theme
Updated April 13, 2023 at 1:44pm
4
Most recent comment from Alexandre Dubois:You are welcome
Evan Stewart
Error message on website - Need SupportClosed
Troubleshooting the Theme
Updated April 6, 2023 at 5:14pm
7
Most recent comment from Evan Stewart:Ah ok. I just wanted to make sure the documentation was correct.Evan
Klemen
I just bought your sonaar studio and I dont know how to replace text: TRUE ARTISTS, SENIOR MUSIC PRODUCERS AND TOP-TIER ENGENEERSClosed
Troubleshooting the Theme
Updated April 4, 2023 at 1:46pm
2
Most recent comment from Max:Hi,edit your slide and choose Global Layers. See screenshot https://drops.sonaar.io/i/CNuW1L
Jean Reibel
background displayClosed
Troubleshooting the Theme
Updated April 3, 2023 at 6:03pm
2
Most recent comment from Max:Im closing this ticket since its a duplicate of https://sonaar.ticksy.com/ticket/3335919/ and have just replied. This will prevent confusion and duplication.
Lilian
Sonaar plugin issues doesn't work with Wordpress and php8Closed
Troubleshooting the Theme
Updated March 31, 2023 at 2:09pm
2
Most recent comment from Max:Hi,Please make sure that you use our latest theme version. We have fixed this issue in the last theme update. Important: For this particular update, you will need to update your theme manually.
Here ...
gsmsteve
demo content failClosed
Troubleshooting the Theme
Updated March 29, 2023 at 9:37pm
2
Most recent comment from Max:HiCould you please provide me temporary access to your wp-admin and I will gladly check the issue you have.
Iker
Cornerstone crashes my webClosed
Troubleshooting the Theme
Updated March 28, 2023 at 7:08pm
7
Most recent comment from Max:Sorry I though you was refering Cornerstone as a third party plugins. Glad you got it fixed!
Zach Beeson
Audio Player transparent, no edits workClosed
Troubleshooting the Theme
Updated March 27, 2023 at 8:43pm
2
Most recent comment from Alexandre Dubois:Hi Zach, Please clear the browser cache. I see a black background on my side.https://drops.sonaar.io/i/oUkXxD
Peter Randau
Add text to slider items (slider revolution)Closed
Troubleshooting the Theme
Updated March 15, 2023 at 4:56pm
8
Most recent comment from Alexandre Dubois:Hi Peter,Use {{link}} as the url in the action panel.See hereTo custom the single playlist template you can do it through the child theme if you have php knowledge or you can use Elementor Pro to de ...
Esther Molenwijk
The podcasts are not properly put on the right place with the dateClosed
Troubleshooting the Theme
Updated March 14, 2023 at 8:57am
9
Most recent comment from Esther Molenwijk:Nice! working.. Thanks Max
Jon Jackson
Access to Nav menu to editClosed
Troubleshooting the Theme
Updated March 9, 2023 at 7:15pm
6
Most recent comment from Alexandre Dubois:You are welcome
Robin Schubert
Menu gone (Slider Revolution error)Closed
Troubleshooting the Theme
Updated March 9, 2023 at 4:55pm
9
Most recent comment from Max:Please check now, should works.
Adrian
CompatibilityClosed
Troubleshooting the Theme
Updated March 8, 2023 at 4:15pm
2
Most recent comment from Alexandre Dubois:Hi Adrian, The menu has a transparent background right now. But it is not set over the content. Please edit your home page, and turn ON this option: https://drops.sonaar.io/i/siQuLr
GertJan van Schuppen
Height of image on mobile not correctClosed
Troubleshooting the Theme
Updated March 4, 2023 at 12:14pm
8
Most recent comment from GertJan van Schuppen:Hi Max, Very strange! But I have "fixed" it using another element (Portfoio) to showcase the album covers >> https://www.madonna.nl/muziek-test/This one is OK on desktop and mobile! Thanks for chec ...
Evan Stewart
Not able to access WordPress admin (404 Not Found)Closed
Troubleshooting the Theme
Updated March 4, 2023 at 1:22am
10
Most recent comment from Max:Hi,I think the issue is related directly to your server configuration. I deactivated all plugins and all themes and you still have 404 not found. That means the issue is not related to any of your plu ...