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Public Tickets

Rene Essential grid not showingClosed Troubleshooting the Theme   Updated May 24, 2023 at 2:09pm   9 Most recent comment from Max:Hi,1) This is only possible with the MP3 Audio Player Pro. If you use MP3 Audio Elementor Pro, you will need to recreate your playlist into MP3 Audio Player Pro's Playlist instead of using t ... Freddy My license key isn't workingClosed Troubleshooting the Theme   Updated May 20, 2023 at 10:28pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed this issue in the last theme update.  For this particular update, you will need to update your theme manually. Here is the change ... Ivan Page not refreshing imagesClosed Troubleshooting the Theme   Updated May 18, 2023 at 1:16am   3 Most recent comment from Emiliano Braulio:Hey, I spoke with my web host and they fixed the SSL problem, now I could activate it without a problemAll good now, thanks Mat Murray Icons not loading on front-endClosed Troubleshooting the Theme   Updated May 16, 2023 at 3:03pm   4 Most recent comment from Max:You are welcome Joseph Peters mp3 pro plugin not workingClosed Troubleshooting the Theme   Updated May 13, 2023 at 3:23am   19 Most recent comment from Max:Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the user ... Marcus Palm How to resize the video-list window playerClosed Troubleshooting the Theme   Updated May 12, 2023 at 1:58pm   6 Most recent comment from Alexandre Dubois:Hi Marcus, The video list page you had before was made with the video page template.I recommend you to use the default page template.Create a new page and add the video list element through the eleme ... Tim Rideout Facebook Image scrapeClosed Troubleshooting the Theme   Updated May 12, 2023 at 12:53pm   2 Most recent comment from Max:Hi, You can use plugin Yoast SEO to manage this. Also this article might be helpful when image not refreshing correctly. https://yoast.com/help/facebook-sharing-updated-details/ Trapper Robbins WPBakery Page Builder updateClosed Troubleshooting the Theme   Updated May 9, 2023 at 7:25pm   4 Most recent comment from Alexandre Dubois:You are welcome Eric Sound stoppingClosed Troubleshooting the Theme   Updated May 5, 2023 at 9:26pm   5 Most recent comment from Eric:the mp3 played fine on my end. I will check again against the audio player. Ivan Website is extremely slowClosed Troubleshooting the Theme   Updated May 4, 2023 at 1:29pm   4 Most recent comment from Max:Hi,You page is loading pretty fast from what I see. your homepage load in less than 3.5seconds. see screenshot https://drops.sonaar.io/i/DhpCIrIf you have issue with loading time only when saving set ... Arthur PurchaseClosed Troubleshooting the Theme   Updated May 1, 2023 at 9:12pm   2 Most recent comment from Max:If you have issue sending mails from your website, please contact your hosting provider. The sender mail must be properly setup on your hosting provider.  Arthur LightboxClosed Troubleshooting the Theme   Updated May 1, 2023 at 9:11pm   12 Most recent comment from Max:The info we show in the lightbox are pulled from your music licenses: https://drops.sonaar.io/i/5HtTIyalso, we show the product short description in the lightbox:https://drops.sonaar.io/i/WjHXhAIn ad ... Jack Missing ContentClosed Troubleshooting the Theme   Updated April 30, 2023 at 6:27pm   2 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. David Arkenstone fixingClosed Troubleshooting the Theme   Updated April 28, 2023 at 12:54am   40 Most recent comment from Max:Yes sure. Do you absolutely need elementor pro activated?  Richard Hallman Karbones Theme Home PageClosed Troubleshooting the Theme   Updated April 24, 2023 at 6:41pm   4 Most recent comment from Alexandre Dubois:You are welcome