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Public Tickets

scott Audience – Elementor Templates Kit won't installClosed Troubleshooting the Theme   Updated September 13, 2023 at 1:02pm   2 Most recent comment from Max:Hi,Since we are discussing about this on Messenger, I'm closing this ticket to prevent confusion and duplication. Denislav Anastasov Critical error on websiteClosed Troubleshooting the Theme   Updated September 6, 2023 at 2:10pm   4 Most recent comment from Max:Im closing this ticket since we are in discussion on messenger. This will prevent confusion and duplication. Yngva Events - SortingClosed Troubleshooting the Theme   Updated September 5, 2023 at 7:06pm   4 Most recent comment from Alexandre Dubois:You are welcome Bradley InstallationClosed Troubleshooting the Theme   Updated September 5, 2023 at 4:28pm   2 Most recent comment from Max:Could you please reply to the previous ticket because you are opening multiple tickets every time your respond,  and the information is spreaded from all your tickets. thank you. Steve Law plug in updatesClosed Troubleshooting the Theme   Updated September 1, 2023 at 7:40pm   5 Most recent comment from Alexandre Dubois:Essential Grid 3.0.17 is already available. When you update sonaar theme, I recommend you to look through the theme changelog if a new plugin version is available. Here how to update Essential Grid ... Adrien Share buttonClosed Troubleshooting the Theme   Updated September 1, 2023 at 3:35pm   6 Most recent comment from Alexandre Dubois:Bonne journée Catherine Ellis Cannot upload purchased templates kitClosed Troubleshooting the Theme   Updated August 28, 2023 at 7:48pm   4 Most recent comment from Max:Hi,from what I see, all the templates are there: https://catnjimmy.com/wp-admin/edit.php?post_type=elementor_library&tabs_group=libraryTo use and insert templates into the page builder, read this ar ... Filippo LyricsClosed Troubleshooting the Theme   Updated August 28, 2023 at 3:55pm   8 Most recent comment from Alexandre Dubois:Hi, The issue was caused by the styling tab  int the ttml file.  Jess try to change a template (event.php) in child theme but doesn't work ^^Closed Troubleshooting the Theme   Updated August 24, 2023 at 5:21pm   5 Most recent comment from Jess:Great, it works!Thank you for your help  🤗Kind regards,Jess Samantha Bliss Mobile view showing duplicate menuClosed Troubleshooting the Theme   Updated August 23, 2023 at 9:41am   3 Most recent comment from Samantha Bliss:Thank you Max :-) Guy Can't modify symphony headerClosed Troubleshooting the Theme   Updated August 18, 2023 at 4:20pm   6 Most recent comment from Max:Maybe, im not familiar with vivid backup pluginits the first time i see this kind of issue.I recommend using a staging server and make it your prod server instead of migrating through a backup plugin. ... Isaac certain buttons and header not respondingClosed Troubleshooting the Theme   Updated August 17, 2023 at 6:12pm   10 Most recent comment from Max:You are welcome  Steve Law problem with sliderClosed Troubleshooting the Theme   Updated August 17, 2023 at 11:39am   2 Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your existin ... Esther Molenwijk Icons not visibleClosed Troubleshooting the Theme   Updated August 9, 2023 at 2:15pm   2 Most recent comment from Alexandre Dubois:Hi Esther, Thanks to have reported this issue. It is fixed  now Dara Emerson podcast episodesClosed Troubleshooting the Theme   Updated August 8, 2023 at 8:13pm   4 Most recent comment from Alexandre Dubois:Hi Dara, May I ask if you have use the cron job or the import tool?