Public Tickets
Joe
installClosed
Troubleshooting the Theme
Updated December 8, 2023 at 10:07pm
2
Most recent comment from Max:Hi,You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder ...
Phil Watkins
Essential Grids Not WorkingClosed
Troubleshooting the Theme
Updated December 8, 2023 at 5:07pm
8
Most recent comment from Alexandre Dubois:Well done Phil
Lee
Slider revolution fatal errorClosed
Troubleshooting the Theme
Updated December 7, 2023 at 2:55pm
4
Most recent comment from Alexandre Dubois:Hi Lee, Are you able to contact your hosting team support. Something doesnt allow the Revolution Slider on the server. The issue doesnt come from the theme or from another plugin. We can disable them ...
Horst
I receive time out message during import of the demo dataClosed
Troubleshooting the Theme
Updated November 30, 2023 at 7:28pm
16
Most recent comment from Horst:Hi Max, eding the php.ini settings solved my problems, i could now import the demo. Thank you
Bui Son
Request failed: Error code 524Closed
Troubleshooting the Theme
Updated November 24, 2023 at 2:56pm
2
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
GertJan van Schuppen
Changing url social media icons in menuClosed
Troubleshooting the Theme
Updated November 22, 2023 at 6:29pm
4
Most recent comment from Alexandre Dubois:You are welcome
Tim Gales
WP Form not working - Javascript errorClosed
Troubleshooting the Theme
Updated November 17, 2023 at 8:58pm
7
Most recent comment from Tim Gales:Odd, Let me check. Perhaps the migration didn't move all the files over.
Matthew McCluster
Audience Theme Not LoadingClosed
Troubleshooting the Theme
Updated November 16, 2023 at 7:23pm
1
Most recent comment from Matthew McCluster:The Audience theme is not loading properly
Carl Batson
Error messageClosed
Troubleshooting the Theme
Updated November 13, 2023 at 5:37pm
4
Most recent comment from Max:I need to be able to reproduce the issue in order to investigate..the report does not tell me enough info
Cash Perkins
call to action display issueClosed
Troubleshooting the Theme
Updated November 6, 2023 at 7:11pm
11
Most recent comment from Alexandre Dubois:Sorry for the wait, The issue is caused by a conflict betwen the Lazy load background image option and the ajax continuous player. We have to disable the lazyload option for now:
Christian
Woocommerce Categorys not working - Theme problem?Closed
Troubleshooting the Theme
Updated November 1, 2023 at 8:48am
3
Most recent comment from Christian:Thx Max, found the solutionlProduct status was "draft". Changed them to public, and they were shown up in the categories.
Bob
too large white footerClosed
Troubleshooting the Theme
Updated October 19, 2023 at 2:11pm
4
Most recent comment from Alexandre Dubois:Il n'y a pas de quoi, bonne journée
spud
Menu open in new windowClosed
Troubleshooting the Theme
Updated October 16, 2023 at 8:14pm
2
Most recent comment from Alexandre Dubois:Hi Spud, The Open link in a new tab option should work well with sonaar.Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
...
Arjan Terpstra
Database error - theme installClosed
Troubleshooting the Theme
Updated October 13, 2023 at 9:31pm
5
Most recent comment from Alexandre Dubois:You are welcome
Arjan Terpstra
ActivationClosed
Troubleshooting the Theme
Updated October 13, 2023 at 3:07pm
8
Most recent comment from Alexandre Dubois:Hi Arjan I have answered to the ticket https://sonaar.ticksy.com/ticket/3497292/