Public Tickets
Bui Son
Request failed: Error code 524Closed
Troubleshooting the Theme
Updated November 24, 2023 at 2:56pm
2
Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using your existin ...
GertJan van Schuppen
Changing url social media icons in menuClosed
Troubleshooting the Theme
Updated November 22, 2023 at 6:29pm
4
Most recent comment from Alexandre Dubois:You are welcome
Tim Gales
WP Form not working - Javascript errorClosed
Troubleshooting the Theme
Updated November 17, 2023 at 8:58pm
7
Most recent comment from Tim Gales:Odd, Let me check. Perhaps the migration didn't move all the files over.
Matthew McCluster
Audience Theme Not LoadingClosed
Troubleshooting the Theme
Updated November 16, 2023 at 7:23pm
1
Most recent comment from Matthew McCluster:The Audience theme is not loading properly
Carl Batson
Error messageClosed
Troubleshooting the Theme
Updated November 13, 2023 at 5:37pm
4
Most recent comment from Max:I need to be able to reproduce the issue in order to investigate..the report does not tell me enough info
Cash Perkins
call to action display issueClosed
Troubleshooting the Theme
Updated November 6, 2023 at 7:11pm
11
Most recent comment from Alexandre Dubois:Sorry for the wait, The issue is caused by a conflict betwen the Lazy load background image option and the ajax continuous player. We have to disable the lazyload option for now:
Christian
Woocommerce Categorys not working - Theme problem?Closed
Troubleshooting the Theme
Updated November 1, 2023 at 8:48am
3
Most recent comment from Christian:Thx Max, found the solutionlProduct status was "draft". Changed them to public, and they were shown up in the categories.
Bob
too large white footerClosed
Troubleshooting the Theme
Updated October 19, 2023 at 2:11pm
4
Most recent comment from Alexandre Dubois:Il n'y a pas de quoi, bonne journée
spud
Menu open in new windowClosed
Troubleshooting the Theme
Updated October 16, 2023 at 8:14pm
2
Most recent comment from Alexandre Dubois:Hi Spud, The Open link in a new tab option should work well with sonaar.Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
...
Arjan Terpstra
Database error - theme installClosed
Troubleshooting the Theme
Updated October 13, 2023 at 9:31pm
5
Most recent comment from Alexandre Dubois:You are welcome
Arjan Terpstra
ActivationClosed
Troubleshooting the Theme
Updated October 13, 2023 at 3:07pm
8
Most recent comment from Alexandre Dubois:Hi Arjan I have answered to the ticket https://sonaar.ticksy.com/ticket/3497292/
Aurelie
grey unwanted sidebar on the websiteClosed
Troubleshooting the Theme
Updated October 9, 2023 at 1:09pm
3
Most recent comment from Aurelie:Hello, thanks for your help, that was the FB Chat Plugin creating some conflict
Marcus
Customizing theme & shopping cartClosed
Troubleshooting the Theme
Updated October 5, 2023 at 1:30pm
6
Most recent comment from Alexandre Dubois:Hi Marcus,
It would be nice to have the option to update those independently.
You still can use custom css code.
Please go to wp-admin>theme options>custom css/js
And add those code in the cu ...
Robin poplin
Sticky audio player responsiveness problemClosed
Troubleshooting the Theme
Updated September 26, 2023 at 2:06pm
2
Most recent comment from Alexandre Dubois:Bonjour Robin, Je me permets de vous répondre en français. D'apès ce que j'observe, le problème ne vient pas de notre plugin. Le Sticky player va toujours couvrir la totalité de la l ...
Adrien
EssentialGridClosed
Troubleshooting the Theme
Updated September 22, 2023 at 10:56am
5
Most recent comment from Adrien:Merci, je vais regarder ça.