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Public Tickets

Andre Header and 1st section far apartClosed Troubleshooting the Theme   Updated January 25, 2024 at 12:04am   3 Most recent comment from Andre:Thank you! Michele Dupras Repeated Errors when trying to install Demo ContentClosed Troubleshooting the Theme   Updated January 24, 2024 at 5:46pm   2 Most recent comment from Max:Hello Michele,If you want, I can install it for you (id need access to your wp-admin).Otherwise, here is the file for the theme demo : https://drops.sonaar.io/f/Oztzae To import a theme demo manuall ... Matteo Buzzanca invalid license keyClosed Troubleshooting the Theme   Updated January 12, 2024 at 10:39am   1 Most recent comment from Matteo Buzzanca:SOLVED Hassaan Custom not working on navigating back to pageClosed Troubleshooting the Theme   Updated January 11, 2024 at 7:59pm   4 Most recent comment from Alexandre Dubois:Hi Hassaan, Can you capture a video of the issue? Currently, I'm having difficulty understanding what's going wrong. I believe the problem is related to the ajax navigation. Please note tha ... Daniel Müller Dringend - Komplettabsturz der SeiteClosed Troubleshooting the Theme   Updated January 10, 2024 at 2:50pm   4 Most recent comment from Max:Hi,Images in the DB should not have any impact on the performance on your front-end website. When importing new episode, we also insert the attached image for reference, but we don't use them on ... Karl Events pageClosed Troubleshooting the Theme   Updated December 21, 2023 at 2:14pm   2 Most recent comment from Alexandre Dubois:Hi Karl, Events use the publishing date as the event date. Therefore, you need to set up an event post with a future publishing date for it to appear in the list of upcoming events. If you do this an ... Horst licenceClosed Troubleshooting the Theme   Updated December 18, 2023 at 6:34pm   5 Most recent comment from Horst:I'm can develop in the moment, I will come back to you, when i'm on the final host. nicholas burton theme wont add another Genre to the filterClosed Troubleshooting the Theme   Updated December 14, 2023 at 10:17pm   5 Most recent comment from nicholas burton:Everything works now, I set the new Electronica Category set in Essential Grid filters Alex Simmonds The Zip folder doesn't contain the style.css folder?Closed Troubleshooting the Theme   Updated December 14, 2023 at 1:42pm   2 Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. ... Brett Henrichsen Theme ColorsClosed Troubleshooting the Theme   Updated December 12, 2023 at 3:11pm   2 Most recent comment from Alexandre Dubois:Hi Brett, You still can contact us through messanger. A messenger icon should appear at the bottom of the window when visiting https://sonaar.io/. Your issue is probably a cahce issue. Please clear ... Joe installClosed Troubleshooting the Theme   Updated December 8, 2023 at 10:07pm   2 Most recent comment from Max:Hi,You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder ... Phil Watkins Essential Grids Not WorkingClosed Troubleshooting the Theme   Updated December 8, 2023 at 5:07pm   8 Most recent comment from Alexandre Dubois:Well done Phil Lee Slider revolution fatal errorClosed Troubleshooting the Theme   Updated December 7, 2023 at 2:55pm   4 Most recent comment from Alexandre Dubois:Hi Lee, Are you able to contact your hosting team support. Something doesnt allow the Revolution Slider on the server. The issue doesnt come from the theme or from another plugin. We can disable them ... Horst I receive time out message during import of the demo dataClosed Troubleshooting the Theme   Updated November 30, 2023 at 7:28pm   16 Most recent comment from Horst:Hi Max, eding the php.ini settings solved my problems, i could now import the demo. Thank you Bui Son Request failed: Error code 524Closed Troubleshooting the Theme   Updated November 24, 2023 at 2:56pm   2 Most recent comment from Max:Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have. To create an access: Log in to your WordPress website using your existin ...