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Public Tickets

Michael Ghelfi Weird titles and no buy buttonClosed Troubleshooting the Theme   Updated July 17, 2023 at 5:33pm   11 Most recent comment from Michael Ghelfi:Thank you, we will try. Hélène Picard Content Area not find in the pageClosed Troubleshooting the Theme   Updated July 6, 2023 at 5:56am   2 Most recent comment from Hélène Picard:I am good actually. Forget about it ! Hélène Picard Content Area not find in the pageClosed Troubleshooting the Theme   Updated July 5, 2023 at 8:56pm   2 Most recent comment from Alexandre Dubois:Bonjour Hélène,Je me permets de vous répondre en français.Le url ("https://helene-picard.com/videos/") que vous utilisez pour la page vidéos est dédié et son contenu ne peut être modifié. J ... Soundgram contact formClosed Troubleshooting the Theme   Updated July 5, 2023 at 4:54pm   2 Most recent comment from Alexandre Dubois:Hi, What is the error?May I have a login credential to the wp-admin?To change the green menu item underline please go to wp-admin>header & footerEdit the header - studio post with elementorSelect the ... Ayotunde Bodunrin The execution failed. Please check error.logClosed Troubleshooting the Theme   Updated July 4, 2023 at 4:58pm   8 Most recent comment from Max:Your server seems to timeout when importing the demo content. The quickest solution is to import the demo manually which I did on www.fobeats.co.ukFor your 2 other websites, please import the demo m ... Adam Can't save YouTube ID/API settingsClosed Troubleshooting the Theme   Updated July 4, 2023 at 1:47pm   2 Most recent comment from Alexandre Dubois:Hi, Sorry for the wait, we dont work during weekend and we had a long holiday weekend here due of the Canada day.  Are you able to provide a login credential to the wp-admin? Adam Cannot Upload SVGClosed Troubleshooting the Theme   Updated July 3, 2023 at 12:56pm   2 Most recent comment from Max:Hi, WordPress does not typically allow SVG file uploads by default due to security reasons, but you can add support for SVGs. Here's how you can do that: Install and activate the 'Safe SVG&# ... Rick Mazur php 8 causing errorsClosed Troubleshooting the Theme   Updated June 30, 2023 at 8:09pm   3 Most recent comment from Rick Mazur:no i was using 8.1 and went to 8.0 neither worked so i went back to 7 BudoNL Slider Revolution vulnerabilityClosed Troubleshooting the Theme   Updated June 30, 2023 at 6:06pm   4 Most recent comment from Alexandre Dubois:Hi, You dont have to be worried. As we can see on the changelog, the only security fix they did since 6.6.12 is minor. It is about "Improved security for manual imports". This security issue only b ... Jan Feauture RequestClosed Troubleshooting the Theme   Updated June 29, 2023 at 11:27am   8 Most recent comment from Max:Awesome! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our Sonaar product 5 Stars, just to help me spread the word. It's my litt ... James Flowers Error log error with ACF add-onClosed Troubleshooting the Theme   Updated June 28, 2023 at 2:24pm   9 Most recent comment from James Flowers:Alright. Appreciate your help. nicholas theme wont installClosed Troubleshooting the Theme   Updated June 27, 2023 at 1:22am   4 Most recent comment from Max:Please read this article https://sonaar.io/docs/when-installing-the-sonaar-theme-it-says-are-you-sure-you-want-to-do-this-the-link-you-followed-has-expired/ Senti-Ente Main BackgroundClosed Troubleshooting the Theme   Updated June 26, 2023 at 2:40pm   3 Most recent comment from Senti-Ente:hi, it was a cache issue from my browser... is all right now. Senti-Ente Audioplayer color on mobile phoneClosed Troubleshooting the Theme   Updated June 26, 2023 at 2:37pm   5 Most recent comment from Senti-Ente:hi, thank you... that was, now all is correct... background also was a cache issue Bas Schilperoord License keeps expiring despite having the latest version of the pluginClosed Troubleshooting the Theme   Updated June 22, 2023 at 8:11pm   8 Most recent comment from Bas Schilperoord:Hi Max, I might rebuild the site if necesssary, hopefully it was a domain issue indeed. I also wondered about the same. We'll see! Still thanks for your help. It is really a weird issue I also ca ...