Public Tickets
BudoNL
Slider Revolution vulnerabilityClosed
Troubleshooting the Theme
Updated June 30, 2023 at 6:06pm
4
Most recent comment from Alexandre Dubois:Hi, You dont have to be worried. As we can see on the changelog, the only security fix they did since 6.6.12 is minor. It is about "Improved security for manual imports". This security issue only b ...
Jan
Feauture RequestClosed
Troubleshooting the Theme
Updated June 29, 2023 at 11:27am
8
Most recent comment from Max:Awesome! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our Sonaar product 5 Stars, just to help me spread the word. It's my litt ...
James Flowers
Error log error with ACF add-onClosed
Troubleshooting the Theme
Updated June 28, 2023 at 2:24pm
9
Most recent comment from James Flowers:Alright. Appreciate your help.
nicholas burton
theme wont installClosed
Troubleshooting the Theme
Updated June 27, 2023 at 1:22am
4
Most recent comment from Max:Please read this article https://sonaar.io/docs/when-installing-the-sonaar-theme-it-says-are-you-sure-you-want-to-do-this-the-link-you-followed-has-expired/
Senti-Ente
Main BackgroundClosed
Troubleshooting the Theme
Updated June 26, 2023 at 2:40pm
3
Most recent comment from Senti-Ente:hi, it was a cache issue from my browser... is all right now.
Senti-Ente
Audioplayer color on mobile phoneClosed
Troubleshooting the Theme
Updated June 26, 2023 at 2:37pm
5
Most recent comment from Senti-Ente:hi, thank you... that was, now all is correct... background also was a cache issue
Bas Schilperoord
License keeps expiring despite having the latest version of the pluginClosed
Troubleshooting the Theme
Updated June 22, 2023 at 8:11pm
8
Most recent comment from Bas Schilperoord:Hi Max,
I might rebuild the site if necesssary, hopefully it was a domain issue indeed. I also wondered about the same. We'll see! Still thanks for your help.
It is really a weird issue I also ca ...
Gil Linton
Setting the site Identity Logo in Soundman ThemeClosed
Troubleshooting the Theme
Updated June 19, 2023 at 1:44pm
5
Most recent comment from Gil Linton:Lessons learned. Many thanks for your help.Gil
Senti-Ente
log error, installind theme demoClosed
Troubleshooting the Theme
Updated June 15, 2023 at 3:41pm
7
Most recent comment from Senti-Ente:I have found the answer, it was on elementor, responsive, hide on desktop
Murtaza
About images resolutionClosed
Troubleshooting the Theme
Updated June 12, 2023 at 8:38pm
2
Most recent comment from Alexandre Dubois:Hi,Please try this, Go to wp-admin>theme options>custom css/jsAnd add this code in the custom js field (not the css field)var sr_image = $('.iron_podcast_player .sonaar-Artwort-box .album-art im ...
mike
Advanced Custom Field Pro PluginClosed
Troubleshooting the Theme
Updated June 8, 2023 at 5:53pm
7
Most recent comment from mike:Fantastic.Looks like it's working.Thanks for your help!
Peter Vantine
Demo content won't installClosed
Troubleshooting the Theme
Updated June 8, 2023 at 4:43pm
2
Most recent comment from Max:Hi,Please read this article : https://sonaar.io/docs/woocommerce-error-unable-to-insert-download-log-entry-in-database/
Cameron
Changing to color of the Preview License buttonClosed
Troubleshooting the Theme
Updated June 1, 2023 at 2:41pm
3
Most recent comment from Max:Great Cameron !If you have additional questions. let me know
Rene
Essential grid not showingClosed
Troubleshooting the Theme
Updated May 24, 2023 at 2:09pm
9
Most recent comment from Max:Hi,1) This is only possible with the MP3 Audio Player Pro. If you use MP3 Audio Elementor Pro, you will need to recreate your playlist into MP3 Audio Player Pro's Playlist instead of using t ...
Freddy
My license key isn't workingClosed
Troubleshooting the Theme
Updated May 20, 2023 at 10:28pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed this issue in the last theme update.
For this particular update, you will need to update your theme manually.
Here is the change ...