Public Tickets
hopeton
homepage don't showingClosed
Troubleshooting the Theme
Updated August 8, 2023 at 6:13pm
4
Most recent comment from Alexandre Dubois:You are welcome
Dara Emerson
essential grid pluginClosed
Troubleshooting the Theme
Updated August 4, 2023 at 4:52pm
14
Most recent comment from Alexandre Dubois:You are welcome
Dara Emerson
CategoriesClosed
Troubleshooting the Theme
Updated August 4, 2023 at 3:29pm
10
Most recent comment from Dara Emerson:wow great! thanks!
Dajah Jackson
Theme Installation and AJAX problemClosed
Troubleshooting the Theme
Updated August 3, 2023 at 8:30pm
6
Most recent comment from Max:I have fixed it by first saving the theme settings. now it works and demo has been fully imported.
gianlucaper
bordersClosed
Troubleshooting the Theme
Updated July 31, 2023 at 4:09pm
19
Most recent comment from Alexandre Dubois:you are welcome
Johnny Burke
Faq page not displaying correctlyClosed
Troubleshooting the Theme
Updated July 26, 2023 at 3:58pm
4
Most recent comment from Max:Google's Preview will always take the first image displayed in your page.In your case, you have this image set here: https://drops.sonaar.io/i/kHfXxz
gianlucaper
page shopClosed
Troubleshooting the Theme
Updated July 26, 2023 at 2:39pm
24
Most recent comment from gianlucaper:Weird...but it's not a big problem, we can close the ticket. thanks so much!
Hardik Purohit
not found licence key for demo importClosed
Troubleshooting the Theme
Updated July 26, 2023 at 4:05am
6
Most recent comment from Hardik Purohit:thanks a lot
Michael Ghelfi
Weird titles and no buy buttonClosed
Troubleshooting the Theme
Updated July 17, 2023 at 5:33pm
11
Most recent comment from Michael Ghelfi:Thank you, we will try.
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 6, 2023 at 5:56am
2
Most recent comment from Hélène Picard:I am good actually. Forget about it !
Hélène Picard
Content Area not find in the pageClosed
Troubleshooting the Theme
Updated July 5, 2023 at 8:56pm
2
Most recent comment from Alexandre Dubois:Bonjour Hélène,Je me permets de vous répondre en français.Le url ("https://helene-picard.com/videos/") que vous utilisez pour la page vidéos est dédié et son contenu ne peut être modifié. J ...
Soundgram
contact formClosed
Troubleshooting the Theme
Updated July 5, 2023 at 4:54pm
2
Most recent comment from Alexandre Dubois:Hi, What is the error?May I have a login credential to the wp-admin?To change the green menu item underline please go to wp-admin>header & footerEdit the header - studio post with elementorSelect the ...
Ayotunde Bodunrin
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated July 4, 2023 at 4:58pm
8
Most recent comment from Max:Your server seems to timeout when importing the demo content. The quickest solution is to import the demo manually which I did on www.fobeats.co.ukFor your 2 other websites, please import the demo m ...
Adam
Can't save YouTube ID/API settingsClosed
Troubleshooting the Theme
Updated July 4, 2023 at 1:47pm
2
Most recent comment from Alexandre Dubois:Hi, Sorry for the wait, we dont work during weekend and we had a long holiday weekend here due of the Canada day. Are you able to provide a login credential to the wp-admin?
Adam
Cannot Upload SVGClosed
Troubleshooting the Theme
Updated July 3, 2023 at 12:56pm
2
Most recent comment from Max:Hi,
WordPress does not typically allow SVG file uploads by default due to security reasons, but you can add support for SVGs.
Here's how you can do that:
Install and activate the 'Safe SVG&# ...