Public Tickets
Richmond Magsambol
installing Beats for ElementorClosed
Get Started with the Theme
Updated August 21, 2020 at 1:02pm
3
Most recent comment from Max:Hi Richmond,
you have opened 4 tickets and we have replied to you in every 4 tickets. Im not sure if you are receiving our emails?
Can you send me a screenshot of where it says error 403 so I can unde ...
Sebastian Morawietz
Deactivate Sticky Player ?!Closed
Get Started with the Theme
Updated August 20, 2020 at 1:52pm
4
Most recent comment from Alexandre Dubois:You are welcome
Richmond Magsambol
error 403Closed
Get Started with the Theme
Updated August 19, 2020 at 10:00pm
2
Most recent comment from Max:please elaborate a bit on your issue. I dont see the error 403 on your screenshot..
which plugin? what step are you doing to reproduce this problem? Can you send me screenshot of the exact error?
The ...
Richmond Magsambol
error 404Closed
Get Started with the Theme
Updated August 19, 2020 at 5:11pm
7
Most recent comment from Max:Hi,please elaborate a bit on your issue..which plugin? what step are you doing to reproduce this problem? Can you send me screenshot?The goal here is that I have enough info to reproduce your issue on ...
Shahram
Multi podcast rss feedsClosed
Get Started with the Theme
Updated August 17, 2020 at 3:21pm
8
Most recent comment from Max:Its not possible to use the player and override the Really Simple Podcast plugin's player. Really Simple Podcast plugin has their own player and it cannot be overriden.
moses
Uploading musicClosed
Get Started with the Theme
Updated August 17, 2020 at 2:13pm
2
Most recent comment from Max:Hi,We dont have an importer/bulk upload tools into our plugin.Perhaps you can use a third party plugin such as WP All Import but I never tried it so I dont know if it works.
tony
mobileClosed
Get Started with the Theme
Updated August 17, 2020 at 2:02pm
6
Most recent comment from Alexandre Dubois:You site have to be re organise a bit to fit on a small screen. All sites are done like this.
Jordan
Theme Installation ErrorClosed
Get Started with the Theme
Updated August 13, 2020 at 5:09pm
2
Most recent comment from Alexandre Dubois:Hi there, You problably need to increase the wordpress maximum execution time . Please contact your webhost provider. They will help you to do it
Moises Magana
Unable to download other themes using my All Theme AccessClosed
Get Started with the Theme
Updated August 3, 2020 at 4:24pm
2
Most recent comment from Max:Hello Moises,please watch the very 2 first videos here to know how to install Sonaar theme and how to import the theme demos.https://sonaar.io/video-tutorials/
Shash
Is mixing themes possibleClosed
Get Started with the Theme
Updated July 22, 2020 at 1:53pm
9
Most recent comment from Shash:Never mind, it is ok. I have managed to solve the issue. Please ignore the last message.Thank you
Herman
Woocommerce integrationClosed
Get Started with the Theme
Updated July 12, 2020 at 6:23pm
2
Most recent comment from Max:Hi,The Standalone MP3 Audio Player Pro is a bit different than our Theme's built-in AJAX continuous audio player. Im not sure which product are you refering to, but I assume you are refering to ...
Thibaud
Presale questionClosed
Get Started with the Theme
Updated July 12, 2020 at 6:08pm
2
Most recent comment from Max:Hi there,Thanks for reaching us,1) We dont support real-time playlist information display from Icecast at this time. This is on our roadmap tho.2) Yes, you could create a call-to-action button and au ...
Ikotun Oluwasegun
Can i create beautiful blog section on...Closed
Get Started with the Theme
Updated July 8, 2020 at 2:24pm
2
Most recent comment from Max:Hi,Yes, you can use the very flexible Essential Grid plugin to create any kind of blog grid into your homepage.
Phillip Rock
New .Zip ErrorClosed
Get Started with the Theme
Updated June 29, 2020 at 2:58pm
2
Most recent comment from Max:Hi,I already replied on Messenger so I will close this ticket to avoid confusion and duplications.
Ky FIsher
when will i be able to download the theme?Closed
Get Started with the Theme
Updated June 20, 2020 at 1:36pm
1
Most recent comment from Ky FIsher:i have made a purchase and the money has left my card but i cant see where to download the theme?and i assent emailed a receipt?any help would be much appreciated,Kyall has been fixed thanks to custom ...