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Public Tickets

Phillip Rock New .Zip ErrorClosed Get Started with the Theme   Updated June 29, 2020 at 2:58pm   2 Most recent comment from Max:Hi,I already replied on Messenger so I will close this ticket to avoid confusion and duplications. Ky FIsher when will i be able to download the theme?Closed Get Started with the Theme   Updated June 20, 2020 at 1:36pm   1 Most recent comment from Ky FIsher:i have made a purchase and the money has left my card but i cant see where to download the theme?and i assent emailed a receipt?any help would be much appreciated,Kyall has been fixed thanks to custom ... Jan product page additional information tab errorClosed Get Started with the Theme   Updated June 17, 2020 at 8:36pm   2 Most recent comment from Jan:solved already.. Lina Jones no templateClosed Get Started with the Theme   Updated June 11, 2020 at 8:57pm   2 Most recent comment from Max:Hi,do you have any error message?send me screenshot please. Khadija I can't download my productClosed Get Started with the Theme   Updated June 11, 2020 at 1:27pm   3 Most recent comment from Khadija:Thank you it works. :) Anna Rios Same, starting demo!!Closed Get Started with the Theme   Updated June 11, 2020 at 11:37am   2 Most recent comment from Max:Hello Anna,Yes, a lot  (i mean 90% of our customers) use shared hosting.Look, if OVH does not want to help you to increase max execution time, and you've been struggling with this since 4 months ... Deirdre B Styling a player, againClosed Get Started with the Theme   Updated June 9, 2020 at 5:20pm   4 Most recent comment from Alexandre Dubois:You are welcome Mari Paz Demo import errorClosed Get Started with the Theme   Updated June 5, 2020 at 2:28pm   6 Most recent comment from Max:Alright, you are all set: http://djmah.com/enjoy Julius Error after demo theme installationClosed Get Started with the Theme   Updated June 5, 2020 at 2:09pm   2 Most recent comment from Alexandre Dubois:Hi Julius, Please go to wp-admin>theme optionsAnd click on "save change"Go to wp-admin>settings>generalAnd verify address url here https://d.pr/free/i/iOUwH3If you are using HTTPS, dont forget to ad ... Emma Setting up ThemeClosed Get Started with the Theme   Updated June 3, 2020 at 7:55pm   6 Most recent comment from Alexandre Dubois:Apex is installed Jan edit moonlight text in navigation barClosed Get Started with the Theme   Updated May 26, 2020 at 3:42pm   7 Most recent comment from Alexandre Dubois:You are welcome Nicholas Have Is the license transferable between WordPress installations?Closed Get Started with the Theme   Updated May 26, 2020 at 2:10pm   2 Most recent comment from Max:Hi,No you should be fine. If there is an issue, let me know Earl Peel demo content neededClosed Get Started with the Theme   Updated May 24, 2020 at 1:30pm   2 Most recent comment from Max:Hello Earl, 1. Perhaps you can chat with the godaddy support and tell them to raise max_execution_time to 600? Your hosting provider is the best person to help you with server setup and settings. 2. ... Jim Bradford installClosed Get Started with the Theme   Updated May 23, 2020 at 2:47pm   6 Most recent comment from Alexandre Dubois:Hello Jim, Please select the default template here https://d.pr/free/i/ewBM95 EDWARD J HEIDENREICH cannot download demo dataClosed Get Started with the Theme   Updated May 23, 2020 at 2:30am   2 Most recent comment from Max:HiPlease make sure all required plugins are activated by going to wp-admin > appearance > install plugins