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Public Tickets

Alex Theme AJAX page transition issueClosed Troubleshooting the Theme   Updated February 23, 2024 at 5:55pm   4 Most recent comment from Alexandre Dubois:Hi Alex,Can you provide a detailed explanation of what to do to reproduce the issue? I don't see in which context the back button is not working. Jaime I can't search my beats by the name of themClosed MP3 Audio Player Plugin   Updated February 22, 2024 at 5:16pm   2 Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Here it works, see screenshot https://drops.sonaar.io/i/i1nFJgCould you please elaborate on the steps to reproduce the issue on my end an ... grant thompson Audio cut outClosed MP3 Audio Player Plugin   Updated February 22, 2024 at 5:11pm   13 Most recent comment from Max:Hi,as stated before, the issue is related with iOS, not our plugin.ref: This is known issue and its caused by iOS 17.  We are waiting for a fix from an hotfix by Apple. https://discussions.apple.co ... Namoz Muhammadkarim Issues with templates and custom linksClosed General Help on the Theme   Updated February 22, 2024 at 4:09am   7 Most recent comment from Namoz Muhammadkarim:Thank you for your help, I figured it out! Bui Son How to force download audio mp3, wavClosed MP3 Audio Player Plugin   Updated February 20, 2024 at 3:34pm   2 Most recent comment from Max:Hi,This is a CORS issue. Browsers prevent downloading files directly when the files are hosted on other domains, as a security prevention. Otherwise, one could download any files from any server wi ... jolivet multiple tracksClosed MP3 Audio Player Plugin   Updated February 20, 2024 at 3:23pm   2 Most recent comment from Max:Hi,you can use our Import tools in WP-Admin > MP3 Player > Tools > PLAYLIST BULK IMPORTER Bobby Music gridClosed Troubleshooting the Theme   Updated February 20, 2024 at 2:55pm   2 Most recent comment from Alexandre Dubois:Hi Bobby,Please go to wp-admin>Essential GridClick on the "Music Grid Click and Play" grid settingClick on the "Nav-filter-sort" tab.And change the "start sorting by" option: Keith Rowley Slider RevvolutionClosed General Help on the Theme   Updated February 20, 2024 at 1:43am   2 Most recent comment from Max:Hi,If you have issues with plugin activations or updates, please read below: Plugin updates: Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically ... Greg Egelston Theme Default BackgroundClosed Troubleshooting the Theme   Updated February 19, 2024 at 6:52pm   2 Most recent comment from Alexandre Dubois:Hi Greg, Please go to wp-admin>theme options>look and feel>main background. Michał Continuos playback doesn't workClosed MP3 Audio Player Plugin   Updated February 19, 2024 at 4:37pm   8 Most recent comment from Alexandre Dubois:You are welcome Vivian loading On every pageClosed MP3 Audio Player Plugin   Updated February 17, 2024 at 3:28pm   2 Most recent comment from Max:I cant see your website URL so its hard for me to see whats wrong, but perhaps you need to disable continuous player in WP-Admin > MP3 Player > Settings > Sticky Player and make sure also to clear bro ... Otavio Favorites PageClosed General Help on the Theme   Updated February 17, 2024 at 3:21pm   2 Most recent comment from Max:Hi,Please read this article https://sonaar.io/docs/add-to-favorites/ Glenn multiple products from single csv fileClosed MP3 Audio Player Plugin   Updated February 17, 2024 at 10:20am   3 Most recent comment from Glenn:Thanks Max, that worked (although it failed at 68 items, maybe memory limit or computer slept, no big deal, I'll do batches of 67).I think the issue might be that I was using the "common" CSV UTF ... Glenn alb_tracklist fields are not easily mappable for bulk importClosed MP3 Audio Player Plugin   Updated February 16, 2024 at 9:38pm   3 Most recent comment from Glenn:Ok, thanks, I understand.As an alternative, if your bulk csv importer could be used to update existing products, that would be great (maybe add an ID field). For now, I'll use the sonaar importer ... Pavel WP Podcast PlayerClosed MP3 Audio Player Plugin   Updated February 15, 2024 at 8:20am   5 Most recent comment from Pavel:Thank you, Pavel.