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Public Tickets

Jake Can't get audio files to playClosed MP3 Audio Player Plugin   Updated February 5, 2024 at 8:44pm   3 Most recent comment from Jake:Thank you. It worked! Greg Egelston Top MenuClosed Troubleshooting the Theme   Updated February 5, 2024 at 3:54pm   2 Most recent comment from Alexandre Dubois:Hi Greg,Go to wp-admin>header & footerEdit the header post with elementor.1-Select the first Section element.2-Click on the Advanced tab3-And disable the "Hide on Scroll Down -> Show on Scroll Up" opt ... Stéphane License KeysClosed MP3 Audio Player Plugin   Updated February 5, 2024 at 3:21pm   2 Most recent comment from Max:Yes, you can your site by login into your sonaar.io account > My Account > License keys > and click Manage Sites. Andrey Prebuy questionClosed MP3 Audio Player Plugin   Updated February 5, 2024 at 3:20pm   2 Most recent comment from Max:Hi Andrey,Q:  I am using Elementor Pro to build my website. Starting from loop tamplates and archive pages. I mean everyhting. So I want to know if I can build my elementor loops etc with your plug ... Richard Zeier License Expired but paid for renewalClosed MP3 Audio Player Plugin   Updated February 2, 2024 at 2:58pm   2 Most recent comment from Max:Hi, go to WP-Admin > MP3 Player > License Keys > and enter this new license key 5506b692df7501886abd59785049412c the updates should works now in version 5.0.3. We have fixed an issue with version 5 r ... Glenn Select All button for Batch Creation ToolClosed MP3 Audio Player Plugin   Updated February 2, 2024 at 8:50am   2 Most recent comment from Glenn:Haha!Just noticed the Select All/Deselect All at the bottom of the page after I had manually ticked every item. Maybe these can be duplicated at the top of the list also?Thanks,Glenn grant thompson GA4Closed MP3 Audio Player Plugin   Updated February 1, 2024 at 5:07pm   4 Most recent comment from Max:I recommend you check with the Google Analytic support why you don't see Event Parameter called event_label. We don't have access to your google account and its the first time I hear about ... Fabrizo Plug In Doesnt Work Anymore after the last updateClosed MP3 Audio Player Plugin   Updated February 1, 2024 at 4:34pm   3 Most recent comment from Fabrizo:Thanks Max now it's ok! Sean Mp3 Player - "fatal error"Closed MP3 Audio Player Plugin   Updated February 1, 2024 at 3:35pm   5 Most recent comment from Max:Hi,Please update MP3 Audio Player by Sonaar to version 5.0.3 that we have just released. Tell me if it works after you updated to version 5.0.3 Martin Current theme incompatible with current WP Bakery pluginClosed Troubleshooting the Theme   Updated February 1, 2024 at 3:34pm   11 Most recent comment from Max:The issue was a PHP incompatibility issue, not a WPBakery related issue, we have fixed this and will continue to support PHP 8 for now. Keith Update to last ticketClosed MP3 Audio Player Plugin   Updated January 31, 2024 at 2:20pm   2 Most recent comment from Max:Alright, I have refunded the item ! Jesús Menu in header is not showingClosed Troubleshooting the Theme   Updated January 30, 2024 at 9:10pm   2 Most recent comment from Max:Hi,Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly ch ... Michel Fatal errorClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 6:03pm   4 Most recent comment from Max:This will be fixed in an hotfix in version 5.0.3 that we will release probably next week, but using PHP 7.0 is still highly risky and nobody would recommend running PHP 7.0. It even reached End of L ... Justin Sainton PerformanceClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 2:41pm   2 Most recent comment from Max:Hi, Are you using our custom fields into your posts ? If no, then go to WP-Admin > MP3 Player > Settings and disable 'Post' from the enabled post type: https://drops.sonaar.io/i/ogAFjM te ... John Skyfield Button ColourClosed MP3 Audio Player Plugin   Updated January 30, 2024 at 2:16pm   5 Most recent comment from Alexandre Dubois:Hi John, I m glad you have found a way.Have a good day.