Public Tickets
Martin
Current theme incompatible with current WP Bakery pluginClosed
Troubleshooting the Theme
Updated February 1, 2024 at 3:34pm
11
Most recent comment from Max:The issue was a PHP incompatibility issue, not a WPBakery related issue, we have fixed this and will continue to support PHP 8 for now.
Keith
Update to last ticketClosed
MP3 Audio Player Plugin
Updated January 31, 2024 at 2:20pm
2
Most recent comment from Max:Alright, I have refunded the item !
Jesús
Menu in header is not showingClosed
Troubleshooting the Theme
Updated January 30, 2024 at 9:10pm
2
Most recent comment from Max:Hi,Have you installed Elementor Pro, as well as MP3 Audio Player Pro Addon?If yes and it still not working, please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly ch ...
Michel
Fatal errorClosed
MP3 Audio Player Plugin
Updated January 30, 2024 at 6:03pm
4
Most recent comment from Max:This will be fixed in an hotfix in version 5.0.3 that we will release probably next week, but using PHP 7.0 is still highly risky and nobody would recommend running PHP 7.0. It even reached End of L ...
Justin Sainton
PerformanceClosed
MP3 Audio Player Plugin
Updated January 30, 2024 at 2:41pm
2
Most recent comment from Max:Hi,
Are you using our custom fields into your posts ? If no, then go to WP-Admin > MP3 Player > Settings and disable 'Post' from the enabled post type: https://drops.sonaar.io/i/ogAFjM
te ...
John Skyfield
Button ColourClosed
MP3 Audio Player Plugin
Updated January 30, 2024 at 2:16pm
5
Most recent comment from Alexandre Dubois:Hi John, I m glad you have found a way.Have a good day.
Andre
Essential GridClosed
Troubleshooting the Theme
Updated January 30, 2024 at 1:16pm
4
Most recent comment from Max:Hi,Unfortunately we never tried this functionality of Essential Grid. Perhaps it does not work for your server. I recommend you check directly with the support of Essential Grid plugin author.
Esther Molenwijk
responsive header is not working properlyClosed
Troubleshooting the Theme
Updated January 29, 2024 at 5:44pm
9
Most recent comment from Alexandre Dubois:Hi Esther, You probably need to adjust the min height here as you have done before. Here the ticket where we have talked about this:https://sonaar.ticksy.com/ticket/3252279/
Mike
Watermark - Adjusting Watermark Playback Frequency/CadenceClosed
MP3 Audio Player Plugin
Updated January 29, 2024 at 4:59pm
4
Most recent comment from Max:Hi Mike,We have just released the new option. Please update to version 5.0.2
DanDann
LegalityClosed
MP3 Audio Player Plugin
Updated January 28, 2024 at 6:15pm
2
Most recent comment from Max:Hello Dan,Im very not familiar with music licensing as we are more into WordPress code development.We have a sort/filter/search function with our MP3 Audio Player Pro (Business Plan and higher)To pr ...
Justin Sainton
Updating the Playlist title, possibly dynamicallyClosed
MP3 Audio Player Plugin
Updated January 28, 2024 at 6:11pm
4
Most recent comment from Max:According to the code provided, it seems you are setting the feed attribute which is fine. You must also set the feed_title attribute to set the track title.See our shortcode page to find out all the ...
DanDann
Mobile editingClosed
MP3 Audio Player Plugin
Updated January 27, 2024 at 8:16pm
3
Most recent comment from DanDann:my computer is broke for now. All i have are devices.
HARMAN
"Template Kit Install ErroR"Closed
Troubleshooting the Theme
Updated January 26, 2024 at 10:09pm
9
Most recent comment from Max:I have installed the Audience Kit.According to our documentation (Step 6), the license key was not entered: https://sonaar.io/docs/how-to-use-and-import-sonaar-elementor-kit/
Tomas Mark
Can't activate 5.01 versionClosed
MP3 Audio Player Plugin
Updated January 26, 2024 at 3:47pm
5
Most recent comment from Max:Great! we will push an hot fix to resolve this issue for people using old PHP version.
Andre
Header and 1st section far apartClosed
Troubleshooting the Theme
Updated January 25, 2024 at 12:04am
3
Most recent comment from Andre:Thank you!