Public Tickets
Slawomir Wyroba
Audio player - music archivesClosed
MP3 Audio Player Plugin
Updated December 12, 2023 at 3:05pm
6
Most recent comment from Max:Hi,what error are displayed exactly ? I cant locate them. See video I have recorded: https://drops.sonaar.io/v/2Pxzyo
Derrick Dzurko
Setting won't saveClosed
MP3 Audio Player Plugin
Updated December 12, 2023 at 3:01pm
5
Most recent comment from Max:Hi,please remove the coming soon page: https://drops.sonaar.io/i/luOul4or give me access to your wp-admin so I can investigate and see if there is any error in the browser console.
Chance
Shortcode for audio filesClosed
MP3 Audio Player Plugin
Updated December 11, 2023 at 8:48pm
4
Most recent comment from Chance:Thank you. The solves the issue. You can close this ticket.
Joe
installClosed
Troubleshooting the Theme
Updated December 8, 2023 at 10:07pm
2
Most recent comment from Max:Hi,You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder ...
Phil Watkins
Essential Grids Not WorkingClosed
Troubleshooting the Theme
Updated December 8, 2023 at 5:07pm
8
Most recent comment from Alexandre Dubois:Well done Phil
Jeffrey
plugin add to cartClosed
MP3 Audio Player Plugin
Updated December 8, 2023 at 3:35pm
7
Most recent comment from Jeffrey:Hi Max, i checked it out it seems to be working now indeed, thanks a lot! I'll let my developer know that you fixed it.I didn't know there was an WP Rocket Query String function that could ...
Lee
Slider revolution fatal errorClosed
Troubleshooting the Theme
Updated December 7, 2023 at 2:55pm
4
Most recent comment from Alexandre Dubois:Hi Lee, Are you able to contact your hosting team support. Something doesnt allow the Revolution Slider on the server. The issue doesnt come from the theme or from another plugin. We can disable them ...
William
play buttons not workingClosed
MP3 Audio Player Plugin
Updated December 6, 2023 at 3:28pm
6
Most recent comment from Max:Yes
Alex
Change player idClosed
MP3 Audio Player Plugin
Updated December 5, 2023 at 4:19pm
19
Most recent comment from Alexandre Dubois:Hi,Please try this code:.iron-audioplayer .sr_store_force_pl_bt{font-size: 24px !important;}
Guillaume
Duration display noneClosed
MP3 Audio Player Plugin
Updated December 5, 2023 at 9:23am
3
Most recent comment from Guillaume:Thank you Max for your reply.
The Metadata option is not present in the "Button" version.
It doesn't matter, I finally opted for the "Floated" presentation which is more suitable and where I was ...
Dave O'Meara
Pro LicenseClosed
MP3 Audio Player Plugin
Updated December 4, 2023 at 7:17pm
5
Most recent comment from Dave O'Meara:Thanks!
Richard
Creating a subscription based audio streaming websiteClosed
MP3 Audio Player Plugin
Updated December 4, 2023 at 4:35pm
4
Most recent comment from Max:Hello Richard,Unfortunately, we are not familiar with PWA and native mobile applications.Im sorry
Michael Williams
elementor widget not displaying on pageClosed
MP3 Audio Player Plugin
Updated December 2, 2023 at 10:55pm
2
Most recent comment from Max:Hi Michael,
I'm truly sorry to hear about the issues you're facing after updating our plugins. We understand how frustrating it can be when updates disrupt your site's functionality.
...
Eughine Dunnion
Restoring a pageClosed
General Help on the Theme
Updated December 1, 2023 at 3:36pm
26
Most recent comment from Alexandre Dubois:Exactly
Horst
I receive time out message during import of the demo dataClosed
Troubleshooting the Theme
Updated November 30, 2023 at 7:28pm
16
Most recent comment from Horst:Hi Max, eding the php.ini settings solved my problems, i could now import the demo. Thank you