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Public Tickets

Klaus Grüninger Sticky PlayerClosed MP3 Audio Player Plugin   Updated September 24, 2021 at 8:01pm   5 Most recent comment from Klaus Grüninger:thank you for your help.It works great now! Robert Parsons Playlist IS Limited to 46 TracksClosed MP3 Audio Player Plugin   Updated September 24, 2021 at 4:04pm   4 Most recent comment from Max:Hi, this is a setting/limit set by your webserver. See this ticket for solution: https://sonaar.ticksy.com//ticket/2739970/ Thanks, mario playlist page as homepageClosed General Help on the Theme   Updated September 23, 2021 at 1:40pm   4 Most recent comment from Alexandre Dubois:You are welcome GertJan van Schuppen Logo on mobileClosed Troubleshooting the Theme   Updated September 22, 2021 at 9:48pm   4 Most recent comment from Alexandre Dubois:Hi, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:.classic-menu.responsive .logo {top: 10px;left: 10px;} Frankie Jordan A glitch in setting up my websiteClosed Troubleshooting the Theme   Updated September 22, 2021 at 4:18pm   2 Most recent comment from Alexandre Dubois:Hi Frankie, This empty space is caused by the page banner feature.Please edit the single artist "Jordan Cozart". And select "-select-" as the banner banner background type here tina solis EPISODE INFORMATIONClosed Podcast Help on the Theme   Updated September 22, 2021 at 1:44pm   2 Most recent comment from Max:Hi,While you cannot show native feed seasons and episode tag information WITHIN the Podcast Archive widget,  (this is a feature we could probably develop soon),  however you can display categories ... Hemant Thakral Unable to upload themeClosed General Help on the Theme   Updated September 22, 2021 at 1:33pm   4 Most recent comment from Alexandre Dubois:Hi Hemant, You can download the Sonaar theme from your Sonaar Account. Login at https://sonaar.io/login then go to My Account > Licenses > View Details and Downloads. Joe Riedl Player is not playing when logged outClosed MP3 Audio Player Plugin   Updated September 21, 2021 at 5:50pm   4 Most recent comment from Max:you are welcome GertJan van Schuppen "reset" templateClosed General Help on the Theme   Updated September 21, 2021 at 3:24pm   2 Most recent comment from Max:What I always recommend when using a new WordPress theme is to develop the "new" website on a staging server with a fresh copy of WordPress. So start with a clean copy of WordPress, install the them ... Paul Bell Problem with the player pluginClosed Troubleshooting the Theme   Updated September 20, 2021 at 5:38pm   5 Most recent comment from Alexandre Dubois:Thanks Paul, This will be fix in the next theme update Alex Lykesas Disable autoscroll on woocomerceClosed Troubleshooting the Theme   Updated September 20, 2021 at 3:07pm   4 Most recent comment from Alexandre Dubois:I have fixed the issue directly in the theme core. Maybe you have to clear the browser cache. Marcus Podcast and social media linksClosed General Help on the Theme   Updated September 20, 2021 at 1:43pm   6 Most recent comment from Alexandre Dubois:Hi Marcus,You are problably using th http://www.blacklegacies.com/ (HTTP) rather than https://www.blacklegacies.com/ (HTTPS). Please try with this link on your mobile and tell me if the player wo ... Yorman Mobile design guidanceClosed General Help on the Theme   Updated September 20, 2021 at 2:41am   3 Most recent comment from Yorman:It was varnish cache. After purging it everything syncs up correctly.Thanks! Michael Mp3 pro crashedClosed MP3 Audio Player Plugin   Updated September 18, 2021 at 12:49am   1 Most recent comment from Michael:Sonaar mp3 crashed and the playlist completely vanishes while I was testing it! I am on a deadline! Need a fix! Is this a bug! Is this fixable?Never seen anything like this before!! Robert Parsons Need drag and drop support to re-order tracks in playlistsClosed MP3 Audio Player Plugin   Updated September 17, 2021 at 4:07pm   6 Most recent comment from Manuel Echevarria:I think it will be very helpful to have such a feature. I need to reorder more than 50 items in multiples playlists and it will be good to have an easy way to do it.